Inside Sales Representative II - Pipe & Fittings

• Process received orders to ensure accuracy and entry in to SAP/SFDC.
• Good understanding of various order processing (EDI, fax-to-EDI, web-to-EDI).
• Verify all POs migrated by Independent Reps for accuracy & make any necessary changes according to the customer PO. Advise customer and/or Rep of changes if any.
• Understands and correctly interprets Service Level Agreement for customer and sales team, including all retail customer contracts and requirements.

• Schedule and Maintain orders in SAP and SFDC.
• Create deliveries for released orders by calculating truck loads.
• Respond to inquiries via email or phone, e.g. inventory availability, production schedule, technical questions, products and policies.
• Coordinate with Shipping to build efficient loads and schedules for pool trucks.
• Maintain records of customer interaction, in SFDC – Voice of Customer (VOC).
• Managing the status of open orders/backorders.
• Communicating with Reps/Customers to obtain T/L fills and B/O releases.
• Run daily Order Edit.
• Send weekly open order reports to all Reps.
• Coordinate with Planners, Sales Manager/Representative, Credit Manager, Salesforce.com Administrator.
• Provide verbal quotes (Q1 and Q2) and entered into SFDC.

• Properly accepts, logs, manages and resolves customer and sales issues in a professional and empathetic manner.
• Keeps customers informed of any issues of orders/deliveries.
• Attend trade shows to showcase knowledge of product and assist sales team.
• Keep SFDC administrator abreast of any problems within Salesforce (i.e., pricing discrepancies, etc.).

• Manage the Return Material process within agreed upon policy parameters, ensuring customer satisfaction, while guidelines are achieved.
• Researches deductions/short payments/credit disputes & communicates with customer in a professional and empathetic manner to resolve dispute/issue.
• Process credit applications for new or updated customer SAP accounts.
• Gather information for credit/debit memos and forward to customer service.

• Formal education such as a Bachelor’s degree or certifications, or 3+ years of inside sales/customer service/order entry experience in a manufacturing or distribution environment.
• Pipe & Fittings or PVF experience preferred.
• SAP S/4 Hana hands on experience a big plus.
• Strong interpersonal and relationship management skills.
• Experience and comfortable in conflict resolution.
• Ability to multi-task.
• Good systems aptitude and solid PC/keyboarding skills.
• Strong basic math skills.
• This role is fully onsite for the first six months and then hybrid schedule available after that (3 days in office & 2 days from home).
• Must be able to commute into our Houston, TX office.
• Must be able to work Monday-Friday, 8am-5pm.

Westlake (NYSE: WLK) is a global diversified industrial company that manufactures and supplies essential products that enhance the daily lives of people around the globe. Our products, now under a One Westlake brand, supply the necessary building blocks for everyday products across housing and infrastructure, packaging and healthcare, and automotive and consumer goods. Consumers gain the benefits of materials Westlake produces in products such as food packaging, medical devices, soaps and detergents, car interiors, fashion, toys, shoes, furniture, electronics, siding, stone veneer, windows, outdoor living, roofing, and pipe & fittings. Westlake is proud to contribute to driving a sustainable future through the creation of essential products that are Enhancing Your Life Every Day®.