Inside Sales Representative

Who we are:

Truma is a premium partner to the outdoor recreation community, with a focus on cooling, heating and hot water solutions. Truma started doing business in North America in 2013, establishing its headquarters in Elkhart, IN. Backed by over 70 years of German engineering, Truma has a long history of providing quality solutions to the global outdoor recreation market. Truma provides "Simply Better" world-class systems designed and tested specifically for outdoor adventures and the diverse terrains unique to North America. Truma distinguishes itself by its high-quality products, exemplary customer service, knowledgeable technicians, and customer-first philosophy.

What we offer:

• Competitive salaries and flexible schedules
• Company-paid training and professional development
• Paid time off (PTO), paid sick leave, paid holidays, and paid parental leave
• Premium benefits including health, dental, vision, disability, voluntary and company-paid life insurance
• Supplemental benefits including accident, hospital, and critical illness
• Retirement savings plan with up to 4% match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Gym membership reimbursement

What you'll do:

As the Inside Sales Rep, you will drive internal sales, while providing ongoing customer and sales team support, to maintain and grow the business towards its financial goals.

• Acts as an internal hub and key member of the sales team, supporting B2B customers including OEMs, dealers, distributors to meet business goals.
• Tracks potentials and manages them through the sales process; prepares quotes for B2B customers.
• Works closely with Operations to ensure adequate product availability through ongoing sales funnel forecasting.
• Works closely with Business Development to ensure necessary sales information, pricing, packaging, and POS materials are available for product launch.
• Supports in the development of sales forecast for 5-year planning, working with Technical Sales, Customer Care and Operations.
• Provides ongoing customer and sales team support, via phone and in person, on product and technical attributes to help maintain and grow the business.
• Updates and organizes the CRM system on call information, customer info, etc. to provide meaningful information that will help with business trends, prospecting customers, and new OEM sales.
• Distributes, replaces, and organizes new product data as needed throughout the organization to ensure all current information is being used.
• Interfaces and supports other areas of the business as needed to ensure overall department success.
• Makes outbound calls to leads, prospects, and existing OEM customers to drive sales and revenue opportunities.

The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.

Position Requirements:

• Education: Sales, or related field, or equivalent combination of education and experience required.
• Experience: 2+ years of progressive experience in an Inside Sales, Customer Support, and/or Technical Service role required.
• Functional Skills: Assertive with a solid technical, analytical, and problem-resolution skills, tactful, with strong attention to detail and strong organizational skills; exceptional customer service, ability to enhance / add on sales through interactions; excellent listening and interpersonal skills.
• Technology Aptitude/Skills: Experienced with CRM tools, ability to learn proprietary software required; Proficiency in Microsoft Office products including Excel, Word, Outlook, PowerPoint and SAP required.
• Language Skills: Excellent verbal and written communication skills, professional presentation of products both in person and over the phone.
• Leadership/Behaviors: Highly relational self-starter with the ability to self-manage time, follow-through and meet deadlines. Ability to network, build relationships and work in a team environment. Must be motivated and able to work with minimal supervision.
• Culture Match Behaviors: Professional, presentable, collaborative with a positive attitude. Proven job reliability, diligence in finalizing tasks, and team oriented to support a small team.

Core Values that Apply to All Positions:

• Courage
• Connectedness
• Adaptability
• Sustainability