Inside Sales Representative

JOB SUMMARY

The HVAC / Plumbing / Electrical Inside Sales Representative supports the Sales Team by following up on warm, in-home estimates left by our field sales professionals. This is an office-based role focused on building rapport, answering questions, addressing objections, and helping customers confidently move forward with their decision.

This position does not involve cold calling or in-home visits. All leads are warm and have already received an on-site estimate for HVAC, plumbing, or electrical services. The Inside Sales Representative’s role is to close the loop, provide clarity, and guide customers to the next step.

DUTIES & RESPONSIBILITIES

• Quickly establish rapport with customers and prospective new customers
• Perform discovery and needs analysis to determine customers' needs and recommend appropriate products, services, and solutions
• Perform load calculations that are accurate and complete which can be easily transferred to the Install team
• Create confident buyers by providing complete and accurate information about our products and pricing
• Create excitement about Signature Heating, Cooling & Plumbing and encourage customers to spread the word about their positive experience
• Become an expert in your market area, know the area and customer demographics and needs
• Help set and achieve aggressive sales plans and propose expansions
• This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned

REQUIRED SKLLS & ABILITIES

• Unquestionable commitment to ethical conduct
• Proven track record in direct-to-consumer sales
• Financial acumen including the ability to determine if a job will be profitable as well as what operational activities affect positive or negative results
• Skilled in the use of Microsoft 365 suite of applications especially Excel, Word, and PowerPoint
• Highly organized with exceptional follow-through
• Strong verbal and written communication skills
• Highly motivated, self-motivated, flexible, and possess and great attitude and outlook
• Ability to thrive in a fast-paced and goal-driven environment

EDUCATION & EXPERIENCE

• Relevant work experience
• HVAC industry experience preferred
• Service Titan experience preferred