Inside Sales Rep

As an ISR you handle all facets of inbound requests, including understanding Herc Rentals' processes, cross-selling and upselling related equipment, providing accurate and timely equipment quotes and reservations, follow-ups to account for the close ratio, outbound calls and revenue growth, supporting both internal sales reps and external customers. Inside Sales Representatives are part of the Central Ordering team and are responsible for assisting customers and Herc sales reps to ensure prompt responses to all inquiries, delivering exceptional customer experience in a dynamic, multi-channel support setting.

Job Title: Inside Sales Rep

Foothill Ranch, CA, USA, 92610

Employment Status: Full-time

Posting Start Date: 7/28/26

If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 602 locations and has about 9,600 employees in North America as of December 31, 2025.

Job Purpose

Inside Sales Representatives are part of the Central Ordering team and are responsible for assisting customers and Herc sales reps to ensure prompt responses to all inquiries, delivering exceptional customer experience in a dynamic, multi-channel support setting.

As an ISR you handle all facets of inbound requests, including understanding Herc Rentals' processes, cross-selling and upselling related equipment, providing accurate and timely equipment quotes and reservations, follow-ups to account for the close ratio, outbound calls and revenue growth, supporting both internal sales reps and external customers. All tasks are performed while complying with established SLA's and guidelines. This position is critical to the success of the Region's continued growth in account retention and revenue generation.

What you will do...

• Process all incoming calls and provide industry leading customer service.
  
  * Record all customer interactions in Sales Force as per standard procedures.
  
  * Meet and/or exceed reservation close ratio goals.
  
  * Maintain and manage customer contacts in Sales Force to include future follow-up to grow revenue.
  
  * Provide customers with expert guidance on the selection of various types of equipment.
  
  * Deliver consistent, efficient, and effective customer service across multiple channels.
  
  * Ability to work individually in a fast-paced environment.
  
  * Collaborate with outside sales reps to gain new customers.
  
  * Collaborate with outside sales reps to maintain and grow existing customers.
  
  * Execute specific sales initiatives as they are developed and executed.
  
  * Monday through Friday. Must be able to work an 8-hour shift between 7:00am and 5:30pm.

Requirements

* A minimum of 1-3 years' customer service experience required. Inbound telephone sales experience preferred.

* Self-Starter and results oriented.

* Type minimum 30wpm.

* Sales and negotiation skills preferred.

* Customer service resolution practices.

* High School Diploma/GED required. College degree preferred.

Skills

* Self-motivated and competitive

* Ability to manage multiple priorities

* Excellent Communication Skills, both verbal and written

* Team Player

* Efficient time management

* Detail oriented

* Passion for helping customer

Req #: 68186

Pay Range: $26.45- $29.45 per hour

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.