Ensure the delivery of excellent customer service by monitoring team performance and providing hands-on support during peak times.
Serve as the primary point of contact for resolving customer and vendor issues related to orders, complaints, and product opportunities.
Assign tasks and coordinate schedules to ensure the timely delivery of products and technical information to customers.
Promote teamwork and cooperation across all branch departments.
Train, develop, and mentor team members on processing customer transactions, product knowledge, and operational best practices.
Participate in the hiring, onboarding, and performance evaluation process to build a strong, capable, and motivated sales team.
Increase team productivity by implementing relevant training, managing budgets effectively, and eliminating inefficiencies.
Collaborate daily with the Branch and Warehouse Managers to address operational challenges and continuously improve processes.
Ensure all administrative, operational, and returns processes are executed efficiently and with a high degree of accuracy.
High School diploma or equivalent required; an associate's or bachelor's degree is preferred.
3 to 5 years of customer service, inside sales, or related supervisory experience is required.
Experience in a distribution, manufacturing, or construction supply environment is highly desirable.
A professional demeanor with the proven ability to supervise, motivate, and develop employees.
Strong ability to prioritize, multi-task, problem-solve, and work effectively in a team environment.
Proficiency with Microsoft Office products and ERP systems.
Excellent verbal and written communication skills.
Medical, dental, and vision insurance
10 paid holidays plus vacation and sick time
Life and disability insurance
Robust wellness program with incentives
401K with a company match
Financial guidance support through corporate partnership