Inside Sales Manager

POSITION PURPOSE AND SUMMARY

The Inside Sales Manager is committed to providing excellent services. You will be responsible for providing rapid response, managing inbound/outbound inquiries, reservation requests, customer calls and emails for business supporting an existing client base. This includes maintaining, and growing relationships with ESA accounts. The Inside Sales Manager will play a fundamental role in achieving revenue goals and winning opportunities. A winning attitude and a willingness to embrace a fast-paced environment will be key to success in this role.

MAJOR / KEY JOB DUTIES

• Follow up and win inbound sales through prompt response to all leads ensuring all reservation requests and inquiries are completed timely.
• Achieve individual and team revenue, performance, and response goals and other performance metrics assigned.
• Routing qualified opportunities to the Business Development team for advanced qualification.
• Work collaboratively with Regional Revenue Managers as well as Regional Director of Field Sales to negotiate rates and determine appropriate placement.
• Use effective sales and negotiating skills to achieve rate targets in pursuing and winning business.
• Maintain accurate customer information within CRM.
• Ability to handle multiple projects, inquiries, and incoming requests simultaneously.

OTHER DUTIES

Sales Activities

• Meet team performance, revenue, and booking benchmarks.
• Maintain productive, professional relationships with internal support partners, clients, and team members.
• Maintain timely, accurate, and thorough documentation of all sales activities and entries within the CRM program.
• Participate in periodic sales promotions, and sales activities as appropriate.
• Communicate proactively with leadership to provide needed information and support and ensure collaborative efforts across the company to drive sales effectiveness and client satisfaction.
• Earn the confidence and respect of others through a positive and energizing style.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

LANGUAGE SKILLS:

• Fluent in the English language.
• Excellent verbal and written communication skills.
• Excellent interpersonal communication skills including effective listening.

SELLING SKILLS AND INDUSTRY KNOWLEDGE:

• Demonstrate effective negotiation skills.
• Critical problem-solving skills.
• Thorough knowledge of ESA, hotel, and travel industry.
• Self-motivated with strong time management skills and demonstrated ability to meet/exceed goals and achieve performance metrics.
• Ability to manage multiple tasks simultaneously; must function well under pressure and remain positive and constructive under stress.

ENVIRONMENTAL JOB REQUIREMENTS

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Some travel is required -- typically 10-20%.