Inside Sales & Customer Solutions Specialist

Position Summary

We are seeking a self motivated and detail-oriented Inside Sales & Customer Solutions Specialist. This role serves as a key point of contact for customers and vendors, supporting sales growth through responsive communication, accurate quoting, order coordination, and sourcing solutions for both stocked and custom products.

This position plays a critical role in strengthening customer relationships, identifying sales opportunities, and ensuring seamless coordination between customers, vendors, and internal teams. This role will also work closely with our Territory Sales Director- who is often travelling and bringing in new customers, being their “home base” main point of contact for assistance with quotes and availability inquiries.

Who is Peak Industrial Group?

We are a family-owned and operated medium-sized industrial power transmission chain manufacturer. We source and manufacture parts as if using them on our own equipment. We service clients all around the globe, communicating with resellers and distributors. We have an extensive inventory and a specially selected manufacturing network to bring our customers high-quality products at competitive pricing.  

Are you the candidate we are looking for?

We are looking for a highly disciplined and self-motivated individual who seriously wants to grow their career. Our hiring process is intentionally challenging, because we want candidates who are truly committed to join our team. Once you make the team, you’ll see the challenge doesn’t end there. If you’re not ready to push yourself and grow, this isn’t the place for you, but if you are, you’ll find a rewarding career path with us.

Core Values

Our organization is built on culture, inside-out. We want our team to want to be here, not sit in the parking lot dreading coming through the front door. That is why our core values are so important to us and to our people, if you don’t believe in them then this is not the place for you.

Integrity is consistently doing what’s right—even when unseen—guided by unwavering ethics, honesty, and a commitment to others’ trust, even at personal cost.

Innovation means continuously seeking better ways to solve challenges, improve solutions, and stay ahead—whether through creativity, technology, or fresh thinking—to drive growth and progress.

Respect is treating everyone—customers, colleagues, or anyone we meet—with consideration, courtesy, and fairness, valuing their perspective and dignity to build trust and collaboration.

Empathy is fully stepping into others’ shoes—customers, colleagues, anyone—to understand their feelings, challenges, and needs, fostering authentic connection and thoughtful support.

Striving for excellence means never settling for average—continuously learning, improving, and pushing to deliver the best possible outcomes, one step beyond yesterday.

Commitment to serve is dedicating yourself to helping others—whether customers, colleagues, or the community—by providing reliable, proactive solutions with genuine care and follow-through.

Key Responsibilities

Customer Sales & Support

• Serve as the primary point of contact for inbound customer inquiries, including pricing, product availability, and order status
• Prepare and deliver accurate quotes for standard and custom product requests
• Process customer orders and ensure timely and accurate order entry
• Proactively follow up on quotes to convert opportunities into orders
• Build and maintain strong relationships with customers

Opportunity Management & Growth

• Identify and track new sales opportunities within existing and prospective distributor accounts
• Support account growth by suggesting alternative products or solutions as needed
• Maintain accurate records of customer & vendor interactions, quotes, and sales activity

Vendor Coordination & Sourcing

• Communicate with vendors to source custom or made-to-order items not carried in inventory
• Request pricing, lead times, and technical details for non-stock products
• Evaluate vendor options to ensure best value, quality, and delivery timelines
• Coordinate between customers and vendors to ensure expectations are aligned

Order & Logistics Coordination

• Collaborate with internal teams to ensure timely order fulfillment and delivery
• Monitor order progress and proactively communicate updates or delays to customers
• Assist with resolving order discrepancies or customer issues

Marketing & Sales Support

• Assist in developing and maintaining product information and sales materials
• Support marketing efforts such as product promotions, email campaigns, or customer outreach
• Provide input on market trends, customer needs, and competitive insights

Qualifications

• 2+ years of experience in inside sales, customer service, or industrial distribution preferred
• Strong communication skills—both written and verbal
• Ability to manage multiple priorities and work in a fast-paced environment
• Excellent attention to detail and organizational skills
• Problem-solving mindset with a proactive, customer-focused approach
• Experience with NetSuite and/or QuickBooks desktop systems is a plus
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and file management systems
• Familiarity with industrial products, manufacturing, or supply chain is preferred but not required

Key Competencies

• Customer-focused mindset
• Strong follow-up and closing skills
• Relationship-building ability
• Technical curiosity and willingness to learn product applications
• Adaptability and initiative in a fast-paced environment
• Excellent problem solving and critical thinking skills
• Attention to detail
• Multitasking and prioritization
• Professional communication

What Success Looks Like

• Consistently converting quotes into orders
• Providing fast, accurate, and professional responses to customers
• Successfully sourcing and delivering custom solutions
• Strengthening relationships with both customers and vendors
• Supporting overall revenue growth and customer satisfaction

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Peak Industrial Group reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed.

Employment with Peak Industrial Group is at-will. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship.

Schedule *subject to change slightly* :

Monday-Friday (8:00am - 4:30pm)

What is the hiring process? (Average of 2-4 weeks: from application submission to start date)

1. Online application – You submit your resume online to us
2. Pre-Screening – You will receive a response with a set of questions we ask all applicants
3. Phone interview request – You will receive an email requesting a phone interview (please allow up to 3 full business days once you submit your resume to receive this email)
4. Phone interview – We will have a brief 5-10 minute phone interview so we can both get a better feel and understanding of your expectations and ours
5. Follow up – After the phone interview you will receive an email letting you know if we want to schedule an in-person interview or letting you know that we will not be moving forward in the hiring process (please allow up to 24 hours to receive this email)
6. In person interview – You will come into the work location and start with a 40-minute general math and critical thinking skills assessment. If you are proficient in completing this assessment, you will interview with 2 supervisors.
7. Shadowing - You will receive an email letting you know if you have made it to the next step. Shadowing is when you come in to the work location for about 1-3 hours to feel out the work environment and see what the job entails. The purpose is for you and us, to both get a better feel if this is the place for you. During your shadow day, you will also have a 2^nd interview with another supervisor. (please allow up to the time period discussed during the interview to receive this email)
8. Hired or not hired – You will receive an email letting you know if you have been selected or not selected for the position, or if we need more time because we have other applicants set up for interviews (please allow up to 5 business days to receive this email)
9. Background check and paperwork - If you accept the position offer, we will then need to conduct a background check which usually takes 1-7 days. During this time you will also need to fill out the necessary paperwork and provide the requested legal documentations.
10. Start – Once your background check comes back with nothing unexpected we can give you a start date, which typically will be the first Monday after the background check is complete.

Dress Code: Business Casual

Tops

• Collared shirts without logos (polo shirts, button-down shirts, blouses)
• Sweaters, cardigans, or professional knit tops
• Company-branded apparel

Bottoms

• Khakis, slacks, or dress pants
• Denim jeans (no rips or distressing)
• Skirts or dresses of at least fingertip length

Footwear

• Closed-toe shoes, loafers, flats, dress shoes, or clean sneakers

Not Acceptable

• T-shirts with large graphics or inappropriate messaging
• Athletic wear (gym shorts, sweatpants, leggings worn as pants)
• Ripped, distressed, or excessively faded clothing
• Flip-flops or overly casual sandals
• Clothing that is revealing, excessively tight, or unclean

Full time employee benefits:

Benefits after thirty (30) days

 -Health Insurance – Multiple plans with Cigna/Angle Health.

-Dental, Vision, STD & LTD are available at the employee’s expense.

Benefits after ninety (90) days:

-3% Company paid 401(k) Safe Harbor contribution.

-Personal Time Off/Sick Days – three (3) days after ninety (90) days.

Benefits after 1 year:

- Vacation - One (1) week after one (1) year

                  - Two (2) weeks after three (3) years

                  - Three (3) weeks after five (5) years

- Additional company discretionary annual deposits to 401(k).