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Inside Sales/Customer Service

ARMATURE MOTOR & PUMP CO

East Peoria, IL

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JOB DETAILS
SKILLS
Call Volume, Communication Skills, Computer Skills, Customer Support/Service, Dental Insurance, Driver's License, Electric Motor, Electrical Components, Establish Priorities, Health Insurance, Healthcare Reimbursement, High School Diploma, Inside Sales, Intuit Quickbooks, Maintenance Services, Needs Assessment, Organizational Skills, Presentation/Verbal Skills, Pumps, Resolve Customer Issues, Sales, Systems Administration/Management, Time Management, Training/Teaching
LOCATION
East Peoria, IL
POSTED
30+ days ago
Benefits:
  • Competitive salary
  • Dental insurance
  • Paid time off
  • Training & development

Benefits/Perks
  • Competitive Compensation (starting wage is based off experience)
  • Paid Leave
  • Career Growth Opportunities
  • Health Insurance Reimbursement (if applicable)
  • Simple IRA with company contributions
  • Great work environment
Job Summary
We are seeking a Inside sales/ Customer Service representative to join our team. At Armature Motor and Pump we specialize in Electric Motor and Pump repair and sales. In this role, you will communicate with customers to identify their needs, process requests, order parts for jobs or for stock, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

Responsibilities 
  • Receive a high volume of inbound calls and emails 
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Prepare quotes for motor and pump repairs, replacements, and parts 
  • Handle customer inquiries, orders, and service requests 
  • Source and order parts from vendors 
  • Coordinate with technicians on job status (teardown, parts, assembly) 
  • Handle walk in customers
  • Process work orders and track jobs 
  • Keep essential items in stock such as ball bearings, capacitor, mechanical seals, etc.
Qualifications
  • High school diploma/GED
  • Familiarity with industrial equipment, electric motors, or pumps is preferred but not required 
  • Comfortable using computers and customer management software (QuickBooks)
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
  • Valid Drivers License and Reliable Transportation

About the Company

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ARMATURE MOTOR & PUMP CO