Inside Sales & Customer Account Manager

OverviewThis role blends inside sales, proactive outreach, and customer service into a single customer-facing position. You will act as a dedicated account manager for Tesla owners, guiding them from first inquiry through build completion while coordinating internally to ensure a world‑class experience.You are the connective tissue between the customer, sales, operations, and fulfillment teams.Core ResponsibilitiesSales & OutreachUse CRM religiously (Close.io experience strongly preferred) to track every interaction, follow-up, and opportunityFollow up on inbound leadsIntroduce newly released products relevant to their vehicle or buildConvert inquiries into booked appointments, orders, and long‑term customer relationshipsUpsell and cross‑sell appropriately based on customer goals, vehicle use, and build stageMaintain pipeline hygiene, deal stages, and accurate notes in CRMAccount Management & Customer ExperienceAct as the primary point of contact for assigned customer accountsGuide customers through complex Tesla builds (wheels, suspension, aero, brakes, off‑road, etc.)Set clear expectations around pricing, timelines, lead times, and installation sequencingProactively communicate order status updates and delays before customers askManage high‑touch, high‑value builds with multiple parts, vendors, and timelinesDe‑escalate issues and “put out fires” with professionalism and ownershipOperations & Internal CoordinationWork closely with Operations, Warehouse, and Install teams to:Confirm inventory availabilityTrack shipping and delivery statusCoordinate install schedules, drop‑offs, and pickupsEnsure orders are entered correctly and completely to avoid downstream errorsFlag potential issues early (backorders, delays, incompatibilities) and communicate solutionsMaintain alignment between what was sold and what is being fulfilledTesla Expertise & Brand RepresentationUnderstand Tesla models, trims, generations, and common upgrade pathsSpeak fluently about Tesla culture, ownership mindset, and performance expectationsRepresent the brand with confidence, credibility, and enthusiasmEducate customers rather than “hard sell” them. You evoke the trusted advisor mindset.Additional Responsibilities We Recommend AddingMaintain product knowledge across current and upcoming releasesAssist with showroom walk‑ins and event‑driven leads when neededProvide feedback to leadership on:Common customer objectionsProduct demand trendsSales friction pointsDocument recurring customer issues to help improve internal processesSupport special projects such as launches, promotions, or large fleet buildsOccasionally assist with vehicle movement or logistics coordinationSkills & QualificationsExceptional written and verbal communication skillsStrong customer service mindset with sales confidenceAutomotive background (professional or serious enthusiast level)Deep interest in Tesla vehicles and aftermarket performance cultureComfortable on the phone for extended periodsStrong organizational skills and attention to detailAbility to remain calm and solutions‑oriented under pressureProficient with CRM systems (Close.io preferred), email, and spreadsheetsValid California driver's license with clean driving recordWillingness to work overtime and weekends when neededStrongly Preferred / Nice to HaveExperience managing high‑dollar or custom automotive buildsPrior account management or inside sales experienceFamiliarity with e‑commerce, order fulfillment, or logistics workflowsAbility to read build sheets, invoices, and part compatibilityUnderstanding of wheels, tires, suspension, brakes, and EV performanceCompensation & BenefitsHourly pay + commissionOvertime and performance bonusesPaid holidays, sick days, and PTO100% employer‑provided medical insuranceGenerous 401(k) matchOpportunity to grow into senior sales, fleet, or account leadership rolesSeniority LevelEntry levelEmployment TypeFull‑timeJob FunctionSales and Business DevelopmentIndustriesMotor Vehicle Manufacturing#J-18808-Ljbffr