Billing, Business Ethics, Consultative Sales, Credit and Collections, Customer Satisfaction, Healthcare Reimbursement, Inside Sales, Lead Generation, Manufacturing, Order Picking/Packing, Organizational Skills, Past Due Accounts, Procedure Development, Product Pricing, Production Schedule, Project/Program Management, Retail, Revenue Growth, Sales, Sales Management, Training/Teaching, Visual Communication, eCommerce
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
POSITION DESCRIPTION
This position is critical as the first impression for telephone and walk-in customers. A Fastsigns Visual Communication Specialist is responsible to assist with sales activities from lead generation through project management. A VCS will work with the center’s management and support teams for the achievement of customer satisfaction and revenue generation.
RESPONSIBILITIES
- Serve as first point of contact for walk-in, email, E-commerce and telephone customers.
- Demonstrate the ability to carry on a business conversation with customers and decision makers.
- Develop a complete understanding of products, pricing and proposal models.
- Consultatively sell and make recommendations to prospects and clients using various products and Brand Standards.
- Prepare estimates and establish/maintain estimate follow-up procedures.
- Communicate with customers on order status and changes the production schedule.
- Complete all paperwork and follow established center procedures from initiation through completion of a project (i.e., Work Order, credit approvals, POS entry, pre-payment collection, artwork approval, delinquent account collection, reporting).
- Maintain an attractive retail environment (clean, organized and functional).
- Support center Franchisee or center manager as needed with reports, close-out, invoices, and daily, weekly and monthly paperwork. Ensure WIP summary is up to date.
- Participate in center staff and sales meetings.
- Establish and maintain effective team relationships with all support departments.
- Adhere to all company policies, procedures and business ethics codes.
- Contact customers after order pick-up/delivery to confirm customer satisfaction.
- Participate in and practice the brand mentality of “Everybody Sells”. Constantly be looking for sales opportunities for the center.
BENEFITS
- 401(K) with Company Match
- Direct Deposit
- Medical Spending and Dependent Care Reimbursement Accounts
- Performance Bonus
- Holidays
- Sick Time
- Vacation
- Uniform Shirts provided
Our ideal candidate is outgoing, eager to learn and able to build relationships. They will possess great listening and organizational skills and thrive in a fast-paced office and light manufacturing environment.
We are looking for an individual with a polished image and positive attitude. We consider this position to be a steppingstone for any individual who wants a career path and personal growth. If you think you have what it takes to be successful in this dynamic signage industry, we encourage you to apply. Are you that person?
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.