Inside Compliance/CSR Administrator

Job description

OEG Job Advert - Inside Compliance/CSR Administrator

Company Overview

OEG is a leading energy solutions business, providing mission-critical infrastructure assets and services to the global offshore energy industry. Through our specialist divisions - topside, marine, subsea, logistics and industrials, we are a pivotal link in the global offshore energy project chain, ensuring our customers' projects are delivered safely, reliably and efficiently.

Location

• Broussard, Louisiana, United States.

Core Purpose

• Support operational compliance and asset traceability through accurate processing of tickets, asset movement, certification records, invoicing, and asset management activities.
• Maintain accurate and up-to-date data across company systems, ensuring equipment records, asset locations, customer documentation, and compliance information are correctly managed and readily accessible.
• Deliver high-quality customer service by supporting certification verification, documentation management, and administrative compliance processes that contribute to operational efficiency and customer satisfaction.

Key Responsibilities and Accountabilities

• Maintain accurate and organised customer account records, ensuring both electronic and hard-copy documentation is kept up to date, accessible, and securely managed.
• Provide administrative support to the Accounts Receivable Specialist with overdue account collection activities, as required, ensuring timely follow-up and accurate record keeping.
• Maintain and regularly update administrative filing systems, ensuring records are accurately stored, organised, and readily accessible.
• Respond to incoming telephone enquiries in a professional manner.
• Process delivery and return tickets daily.
• Monitor and track rental equipment usage across multiple systems and reporting modes.
• Obtain and validate required purchase orders from assigned customers in a timely manner to support accurate processing and billing of services.
• Prepare and issue customer invoices on a monthly and ad hoc basis.
• Prepare weekly and monthly customer reports.
• Support the training and onboarding of other members of the administrative team, as directed by the supervisor, ensuring knowledge is shared effectively and consistently.
• Undertake additional tasks and support special projects as required by the supervisor.
• Maintain a working knowledge of key technical products, particularly rental equipment, to support effective understanding and resolution of accounts receivable and payable related issues.
• Report any system discrepancies, issues, or opportunities for improvement within administrative processes to management, contributing to continuous improvement and enhanced operational efficiency.
• Communicate effectively and professionally, both verbally and in writing, with customers, vendors, management, and colleagues to support the successful execution of role responsibilities.
• Understand and support the implementation of company business policies relevant to this role, contributing to a compliant, efficient, and positive working environment.
• Manage workload effectively by prioritising tasks in line with system and business needs, ensuring timely completion of critical activities that impact internal and external customer satisfaction.
• Maintain awareness of quality management principles and ISO 9001 requirements as they relate to the responsibilities of the role.
• Follow established departmental operating procedures.
• Carry out company activities in accordance with Senior Management direction, supporting the ongoing development of systems and processes in line with the company's mission, quality objectives, and strategic goals.

QHSE Responsibilities

To have a general understanding of the areas of our QHSE Management System and OEG's QHSE aims and objectives that are relevant to the role.

Comply with the requirements of OEG Energy Group Policies and the responsibilities within the wider QHSE Management System.

Promoting:

• a proactive health and safety culture focussed on the prevention of work-related injury or ill health and continual improvement in our processes / performance.

• environmental sustainability and energy efficiency whilst minimising our environmental impacts and preventing pollution.

• a quality culture that brings values to our business, our customers and other interested parties ensuring quality issues and opportunities for improvement are identified and implemented.

Skills and Experience

• 1-3 years of practical experience in data entry and/or accounting is preferred.
• Previous experience within the oil and gas industry or a similar sector is advantageous.
• Demonstrate proficiency in Microsoft Word and Excel, and where possible, relevant internal systems including server and accounting software, to accurately manage, maintain, and share administrative information.

Qualifications

• Minimum educational requirement: High school diploma or equivalent qualification.

We are an equal opportunity employer committed to a fair and inclusive recruitment process for all applicants.