Highlights
Their duties include fostering a positive customer relationship, handling any customer complaints, working to find solutions to any customer issues and managing other departments to ensure customers are experiencing timely and successful fulfillment of orders and delivery of our products. The Account Manager will be responsible for developing long-term relationships with a specific portfolio of customers, making sure all customer needs are being met and understood by each department within Novo.
Numbers & Facts
| Location | Channahon, IL |
| Industry | Other/Not Classified |
| Company Size | 100 to 499 employees |
| Website | http://srsdistribution.com |
Description
Position Summary
The Account Manager will be responsible for developing long-term relationships with a specific portfolio of customers, making sure all customer needs are being met and understood by each department within Novo. Their duties include fostering a positive customer relationship, handling any customer complaints, working to find solutions to any customer issues and managing other departments to ensure customers are experiencing timely and successful fulfillment of orders and delivery of our products.
Essential Responsibilities
- Product sales to customers within a territory, partnering with Territory Sales Manager (TSM) to secure sales.
- Negotiates pricing with customers, determining best pricing to ensure sales.
- Ensures timely sales orders entered system.
- Calls new, potential, and existing customers for sales opportunities, introducing new products and promotions.
- Resolves customer grievances, discrepancy issues, and tracking processes of grievances and discrepancies, processing accurate credit/returns as applicable.
- Manages monthly budgeted sales and projection of customer sales and gross margins.
- Creates new customer relationships as well as maintaining current customer relationships.
- Collects and analyzes data on consumer behavior and trends.
- Drives customer satisfaction to increase sales volume and profit margins.
- Coordinates warehouse and shipping exceptions with other departments as required.
- Partners with Purchasing Department on large sales and/or out-of-stock issues.
- Partners with internal departments to ensure customer fulfillment.
- Reviews pricing and provides input for marketing materials.
- Assists in training new department personnel, and demonstrates a high standard of teamwork, professionalism, conduct, and dedication to Novo Building Products' goals.
- Performs other duties as assigned.
About Company
SRS Distribution Inc. has the strongest national network of independent roofing distributors with the most talented team of people working together to deliver the industry's best products and services. We have hundreds of locations in 44 states and continue to grow year-over-year. Our website has the latest list of branches.
In addition to our commitment to customer focus, SRS strives to become the preferred employer in the industry with highly-motivated and engaged employees operating in an entrepreneurial culture. This continual growth has established SRS as one of the fastest growing building products distribution companies in the U.S. SRS is a private company sponsored by Leonard Green & Partners and Berkshire Partners LLC, while being led by a management team of industry veterans. Find out more at www.srsdistribution.com.
SRS believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas that we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today.
Typical Opportunities:
Branch Operations
- Branch Management
- CDL Driver
- Inside Sales (Sales Administration)
- Warehouse Personnel
- Roof Top Loader/Striker
Branch Outside Sales
- Territory Management
Corporate
- Administration
- Accounting and Finance
- Fleet
- FP&A
- Financial Services
- Human Resources
- Information Technology
- Legal
- Marketing
- Pricing
- Procurement
- Safety
University Programs
- Management Trainee
- MBA Leadership Development Program
- Summer Internship
Benefits:
Health
- Choice of medical plans (includes a wellness plan and telemedicine)
- Vision Plan
- Choice of dental plans
- Basic Life Insurance paid by SRS
- Employee Assistance Program (EAP)
- Additional Life Insurance for employee and members of family available
- Short-Term Insurance available
- Long-Term Insurance available
Financial
- 401(k) Retirement plan with an opportunity for company match
- Compensation plans that include a competitive wage and bonus opportunities
- Paid weekly for all salaried and hourly employees
- Flexible Spending Account
- Dependent Care FSA
- Pre-Paid Legal
- Identity Theft
- Discounts on our products
- Vendor discounts
Paid Days Off
- Paid vacation
- Paid birthday
- Paid holidays
- Paid day of giving
- Personal time off after 1st year
- Jury duty
- Bereavement pay
Can’t put a price tag on these benefits
- Training and development, because we believe in hiring from within.
Fun events at corporate and branches.