Innovation Product Manager

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today's threats and prepare for a quantum-safe future at www.digicert.com

Job summary

We are seeking a dynamic Innovation Product Manager to join our Product Innovation Team within the larger Product Management team. This role will focus on exploring and validating new opportunities in digital trust, identity, artificial intelligence, big data analysis, and security through rapid prototyping, customer-focused experimentation, and close collaboration with internal teams to transition validated concepts into revenue generating production solutions.

What you will do

Innovation & Prototyping:

• Lead rapid prototyping initiatives for new digital trust solutions and features
• Design and conduct customer experiments to validate hypotheses and potential solutions, while partnering closely with the UX team.
• Create proof-of-concept demonstrations for customer presentations and feedback sessions.
• Utilize design thinking and lean startup methodologies to quickly iterate on ideas.

Customer Engagement:

• Conduct customer discovery interviews to understand pain points and opportunities.
• Present prototypes and concepts to customers for early feedback.
• Facilitate innovation workshops with key customers and partners.
• Document and synthesize customer feedback to inform product direction.

Cross-functional Leadership:

• Partner with Engineering teams to evaluate technical feasibility of new concepts.
• Work closely with the UX Teams & Product Management to transition validated ideas into the product roadmap.
• Collaborate with Sales and Solutions Architecture teams to identify customer opportunities.
• Engage with Marketing to develop compelling narratives for new innovations.

Innovation Process Management:

• Define and track success metrics for innovation experiments.
• Document learnings and insights from failed experiments.
• Maintain an innovation pipeline of ideas and concepts.
• Create and present business cases for promising innovations.

Technical Skills

• Understanding of cryptography and security protocols.
• Familiarity with API design and integration patterns.
• Experience with prototyping tools and methodologies.
• Knowledge of agile development practices.
• Comfort with data analysis and experimentation frameworks.

What you will have

• 5+ years of experience in product management, innovation, or related field.
• Experience driving innovation and thriving in driving a path through ambiguity.
• Strong background in artificial intelligence, data analytics, cyber security, PKI, or identity management.
• Demonstrated experience with rapid prototyping and experimentation.
• Excellence in customer interview techniques and synthesis.
• Strong presentation and communication skills.
• Bachelor's degree in computer science, Engineering, or related field.

Nice to have

• Experience with digital trust solutions and PKI infrastructure.
• Knowledge of emerging technologies like artificial intelligence, blockchain, zero-trust architecture, or quantum computing.
• Experience with design thinking and lean startup methodologies.
• Background in software development or system architecture. Experience presenting to C-level executives and technical audiences.

Benefits

• Competitive compensation and comprehensive health, dental, and vision coverage
• Retirement savings programs with company matching (401(k) or RRSP)
• Generous paid time off, including holidays, and vacation
• Paid parental leave and family support benefits
• Life and disability coverage
• Flexible spending and health savings options (where applicable)
• Health and wellness support, including gym reimbursement and wellness programs
• Employee Assistance Program with 24/7confidential support for employees and families
• Education assistance and professional development opportunities
• Access to LinkedIn Learning and continuous learning resources
• Employee referral bonus program and additional company perks and discounts
• Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues
• Business travel insurance and global employee support programs

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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