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Infrastructure Operations Manager (Radio / 911 / PSAP Operations Support Manager)

Princeton University

Princeton, NJ

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JOB DETAILS
SKILLS
Access Control, Best Practices, Budgeting, Business Support, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Cellular Telephone, Computer Security, Computer Terminals, Conferences, Customer Service Management, Customer Support/Service, Database Technology, Emergency Management, Emerging Technology, Equipment Maintenance/Repair, FCC (Federal Communications Commission), Federal Aviation Administration (FAA), Federal Government, Fire Alarm, Hardware Administration, Identify Issues, Industry Standards, Interoperability, Interpersonal Skills, Law Enforcement, License Agreements, Licensing, Maintain Compliance, Mobile Devices, Multitasking, National Fire Protection Association (NFPA), OSHA, On Call, Operational Communications, Operational Support, Operations Management, Organizational Skills, People Management, Project Tracking, Project/Program Management, Public Safety, Radio Operation, Record Keeping, Regulations, Regulatory Compliance, Safety Compliance, Safety Systems, Security Monitoring, ServiceNow, Software Administration, Staff Training, System Integration (SI), Technical Leadership, Technical Support, Trend Analysis, Trunked Radio, Wireless Radio
LOCATION
Princeton, NJ
POSTED
4 days ago
Overview As a member of the Operations Support team, the Infrastructure Operations Manager (IOM) represents Princeton University and the Department of Public Safety (DPS) with professionalism across internal and external stakeholders at local, regional, state, and federal levels. Reporting to the Assistant Vice President for Public Safety, the IOM collaborates with the Business IT Support Manager to support the day-to-day and long-term technology needs of DPS, a department of approximately 159 staff including Police Officers, Security Officers, Fire Marshals, and administrative personnel. The IOM provides technology leadership and serves as liaison to internal and external partners for a complex Communications Center, which includes customer service functions, a 9-1-1 Public Safety Answering Point (PSAP), a central alarm station, and a backup Communications Center. The IOM manages the research, acquisition, installation, troubleshooting, maintenance, training, and tracking of all DPS and University communications hardware and software, supporting nearly 1,000 digital trunking and 168 analog devices. This role manages interoperability agreements, licenses, and is the subject matter expert for municipal, county, and regional public safety systems hosted by the University. The IOM ensures compliance with relevant standards and regulations, including the Association of Communications Officers (APCO), the National Emergency Number Association (NENA), the Federal Aviation Administration (FAA), the Federal Communications Commission (FCC), the National Fire Protection Association (NFPA), the Occupational Safety and Health Administration (OSHA), The Commission on Accreditation for Law Enforcement Agencies (CALEA), and local/regional/state police restricted database systems (such as CJIS and NCIC). The IOM stays abreast of emerging trends in public safety and communications technology, including NG911, land mobile radio regulations, and other 9-1-1 advances. The role requires strong customer service, initiative, organizational and interpersonal skills, and the ability to manage multiple priorities in a 24/7, high-pressure environment. As part of the Emergency Management Team, the IOM may be required on-site during prolonged emergencies, support critical system outages, and remain on-call to ensure uninterrupted access to DPS technology systems. The IOM serves as the primary point of contact between DPS and OIT, monitors IT projects and updates, and ensures the technological elements of the COOP plan are current. Responsibilities Oversight Manage Federal Communications Commission licenses for all University frequencies, conventional analog repeaters, and regional Public Safety Interoperability channels. Oversee the University’s 6-channel P25 digital trunked radio system, including redundant infrastructure, backup control stations, and recording devices. Ensure compliance with all applicable licensing and regulations, including those of external public safety agencies. Liaison to Internal & External Partners Serve as DPS liaison to internal technology teams (OIT, Facilities IT, Site Protection) and external stakeholders, including local, county, state, and federal public safety agencies, PPPL, PFARS, Princeton Fire, and vendors. Program Manager for Department of Public Safety Technology Needs Plan, initiate, and manage technology projects, including requirements, scope, schedule, budget, and stakeholder communications. Support and train staff on DPS technologies, best practices, and policies. Participate in OIT IT support programs, establish standards, and implement solutions. Maintain compliance with public safety-related mandates (e.g., NCIC) and track technological changes affecting DPS systems. Campus Safety & Security Systems Monitor and ensure proper functioning of integrated campus systems, including fire alarms, emergency communications, blue light towers, access control (CACS), video management (CVMS), SALTO, TigerAlert, 9-1-1 alerting systems, and campus-wide radio communications. Ensure interoperability of all systems within the Communications Center. Public Safety Answering Point (PSAP) & Communications Center Operations Operate and maintain NJ State-controlled 9-1-1 PSAP systems, including DPS 9-1-1 phone switch, ANI/ALI data lines, and dispatch consoles. Maintain Eventide recording equipment and dispatcher console replay capabilities. Department-Specific Support Systems Provide guidance to staff on ServiceNow, KeyTrack, AVL, CAD/RMS (INFORM), Eventide recording, PSAP systems, campus 9-1-1 phones, mobile computer terminals (MDTs), Mutualink, and next-generation computing needs. Emerging Technology & Professional Development Research, plan, and implement new technologies; ensure DPS readiness via technology and process road-mapping. Maintain professional development, certifications (e.g., NENA), and engagement with peer networks, conferences, and industry standards. Stay informed on departmental directives, public safety initiatives, and emerging trends. Additional Duties Perform other duties as assigned by the Director of Operations. PI08d48fa4745e-25448-397703505c143e31-5e48-4549-b638-05792d185386

About the Company

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Princeton University