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Infrastructure Engineering Engineer 2

V2Soft

Dearborn, MI

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JOB DETAILS
SKILLS
Analysis Skills, Ansible, Application Programming Interface (API), Artificial Intelligence (AI), Atlassian JIRA, Authentication, Automation, Best Practices, Blueprints, Broadcasting, Build Management, Business Operations, Business Solutions, CPU (Central Processing Unit), Capability Maturity Model Integration (CMMI), Capacity Management, Cloud Architecture, Cloud Computing, Communication Skills, Community Support, Computer Firmware, Computer Hardware, Computer Servers, Continuous Deployment/Delivery, Continuous Integration, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Dell Computers, DevOps, Digital Certificates, Distributed Computing, Documentation, Documentation Standards, Engineering, Enterprise Architecture, Failure Mode and Effects Analysis (FMEA), Forensic Science, Fortune 500 Customers, GCP (Good Clinical Practices), HDFS (Hadoop Distributed File System), Hardware Administration, Hardware Quality Assurance, Hybrid Cloud, ISO (International Organization for Standardization), Identify Issues, Information Technology & Information Systems, Laboratory, Laboratory Management, Leadership, License Management, Linux Operating System, Memory Hardware, Mentoring, Micromuse Netcool, Microsoft Active Directory, Microsoft Windows Azure, Microsoft Windows Server, Network Operations Center, Nonprofit, Operating Systems, Operations Management, Operations Research, People Management, Performance Tuning/Optimization, Problem Solving Skills, Process Improvement, Project Tracking, Python Programming/Scripting Language, Quality Assurance Methodology, REST (Representational State Transfer), Reporting Dashboards, Resource Utilization, Root Cause Analysis, Routing Protocols, SMTP (Simple Mail Transfer Protocol), SNMP (Simple Network Management Protocol), SSL-TLS (Secure Socket Layer - Transport Layer Security), Scripting (Scripting Languages), Security Protocols, Server Hardware, Server Programming/Applications, Server Support, ServiceNow, Software Engineering, Software Testing, Solid State Drive (SSD), Storage Area Network (SAN), System Architecture, System Test, Systems Administration/Management, Systems Engineering, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Building, Team Player, Technical Leadership, Technical Recruiting, Technical/Engineering Design, Test Automation, Test Lab, Testing, Trend Analysis, User Documentation, Vehicle Fleets, Vendor/Supplier Management, Virtual Machine (VM), Virtualization, Windows PowerShell, x86 Processors
LOCATION
Dearborn, MI
POSTED
3 days ago
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at www.v2soft.com  to know more . 



  Position Description:
We are seeking an experienced Server Infrastructure Engineer to join our global IT team. This role requires strong technical expertise in server hardware, out-of-band management, firmware operations, and infrastructure design. The ideal candidate will operate with a high degree of independence, take ownership of complex technical initiatives, provide guidance to peers, and contribute meaningfully to architecture-level discussions and decisions. Key Responsibilities Advanced Support & Troubleshooting " Provide Global L3 hardware support and conduct in-depth root cause forensic analysis for complex server issues " Serve as a subject matter resource for out-of-band (OOB) management, such as HPE iLO, HPE OneView, HPE COM, Dell iDRAC, and Dell OpenManage Enterprise " Serve as a SME for different server makes and models, e.g., HPE, Dell, and Lenovo " Independently resolve complex, cross-system technical issues with minimal oversight Automation & Firmware Management " Lead scripting initiatives and develop automated server configurations to streamline operations " API-Driven Management: Design and maintain scripts using the Redfish API to automate server discovery, configuration profiles, BIOS updates, and firmware lifecycles " Strong proficiency in automation using Python, PowerShell, or Ansible, with proven experience querying and commanding infrastructure via REST APIs " Guide application owners in automating application testing and certification processes " Own firmware update methodologies and firmware version management for assigned segments of the global server fleet " Identify opportunities to improve automation coverage and firmware management practices across the team Systems Engineering & Testing " Deliver robust server designs and lead FMEA (Failure Mode and Effects Analysis) testing efforts " Manage server and component testing, including planning, execution, and results analysis " Lead hardware-related projects such as trusted SSL certificate deployment across the fleet and MFA initiatives " Identify and troubleshoot systemic hardware issues, recommending long-term solutions Documentation & Standards " Create and maintain comprehensive standards documentation and user documentation for OOB management " Establish best practices and contribute to team-wide technical standards " Review and improve existing documentation for accuracy and completeness Infrastructure Design & Engineering " Design, implement, and maintain enterprise servers and general-purpose hybrid/cloud systems for optimal business operations " Research, design, and implement infrastructure solutions for internal customer needs, such as containerization, Kubernetes orchestration, and on-demand scaling " Design and configure secure virtualized environments aligned with enterprise architecture blueprints, including virtual machines, virtual networks, and distributed storage systems (SAN, HDFS, SSD, etc.) " Contribute technical input into enterprise architecture blueprints and roadmaps based on hands-on engineering experience Monitoring, Capacity Planning & Optimization " Engineer and refine monitoring solutions, leveraging Dynatrace and Netcool for observability, monitoring, and alerting to ensure systems are configured correctly, run efficiently, and remain secure against potential threats " Monitor and analyze resource utilization (CPU, memory, storage, network traffic) using Dynatrace, Netcool and other tools to ensure effective utilization and prevent runaway costs " Configure and maintain Dynatrace dashboards to monitor and alert on hardware firmware versions and drift from current supported versions " Proactively identify and resolve bottlenecks; lead capacity planning efforts based on usage trends and Dynatrace analytics Team Development & Leadership " Mentor and guide the team, fostering a culture of technical excellence " Lead knowledge-sharing sessions and contribute to team's learning
Skills Required:
Hardware Experience, Computer Hardware
Skills Preferred:
Server Administration, Ansible, Server Support, Powershell
Experience Required:
Engineer 2 Exp.: Practitioner: " Experience: 10+ years of experience in server infrastructure, systems engineering, or related IT roles, with a minimum of 5 years working at an enterprise level " Education: Associate's degree or equivalent work experience " Hardware Expertise: In-depth knowledge of x86 server hardware, specifically CPU architecture, bus architecture, and expansion cards " Server Management: Expert-level knowledge of out-of-band (OOB) server management systems (e.g., iLO, DRAC) and hardware management systems (e.g., HPE OneView, HPE COM, OpenManage Enterprise) " OS & Networking: Extensive experience with Windows and Linux server operating systems; strong knowledge of TCP/IP, including DNS, DHCP, broadcast domains, and routing protocols " Automation & DevOps: Proficient scripting/automation skills (PowerShell, Python, Ansible, or similar); experience with CI/CD development, automated server builds, and REST API integrations " Systems Engineering: Solid experience with FMEA methodology, firmware lifecycle management, and hardware testing/certification " Virtualization & Storage: Working knowledge of virtualization technologies, distributed storage systems (SAN, HDFS, SSD), and containerization " Monitoring: Hands-on experience with enterprise monitoring systems such as Dynatrace and Netcool " Leadership: Demonstrated ability to lead technical projects independently and mentor team members " Strong analytical, documentation, and problem-solving skills " Excellent communication skills, with ability to collaborate across technical and business teams
Experience Preferred:
Architecture & Cloud " Knowledge of MS Active Directory, GCP, MS Azure, Kubernetes, and other cloud-like solutions " Familiarity with storage systems, networking, data center facilities, and overall systems architecture " Basic knowledge of cloud computing " Performance tuning expertise Protocols & Security " Knowledge of SNMP, SMTP, and MFA (Multi-Factor Authentication) methodologies " Experience with SSL certificate management IT Operations & Management " Experience with IT ticketing and workflow systems (e.g., BMC, ServiceNow) " Experience using JIRA for workload and project tracking " Knowledge of using and leveraging AI for automation, troubleshooting, documentation, and workflow design " Internal certification testing methods " Server test lab management " Experience with server decommissioning and enterprise license management " Vendor management experience
Education Required:
Associate Degree
Education Preferred:
Bachelor's Degree
Additional Safety Training/Licensing/Personal Protection Requirements:
Additional Information:
Architecture & Cloud " Knowledge of MS Active Directory, GCP, MS Azure, Kubernetes, and other cloud-like solutions " Familiarity with storage systems, networking, data center facilities, and overall systems architecture " Basic knowledge of cloud computing " Performance tuning expertise Protocols & Security " Knowledge of SNMP, SMTP, and MFA (Multi-Factor Authentication) methodologies " Experience with SSL certificate management IT Operations & Management " Experience with IT ticketing and workflow systems (e.g., BMC, ServiceNow) " Experience using JIRA for workload and project tracking " Knowledge of using and leveraging AI for automation, troubleshooting, documentation, and workflow design " Internal certification testing methods " Server test lab management " Experience with server decommissioning and enterprise license management " Vendor management experience

V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.  

About the Company

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V2Soft