Infrastructure Design Technician

Job Responsibilities

Responsible for internal network order fulfillment and designing circuit paths and equipment loads within the network. Within the design responsibilities, accountable for producing an accurate design layout record that demonstrates an understanding of the network, and documentation to support network failures and maintenance activity.

Impact

• Designs/Redesigns Layer 1 circuit layout records in TIRKS database to accurately reflect the network build including DWDM, SONET, TDM, Ethernet and IP across the Network.
• Resolve any inventory discrepancies in accordance with the EIRG/FIRG database and job aides.
• Collaborate with Planning and Engineering to build and provision equipment and infrastructure circuits that support our customer need.
• Understand the fiber cable configurations in relations to above solutions.
• Maintain and Support Network Infrastructure records in all applicable applications.
• Demonstrate ability to efficiently and accurately design and process internal network orders.
• Process orders according to SLAs. On time performance and quality standards.
• Manage the assigned queue demonstrating strong time management skills and commitment to customer excellence.
• Knowledgeable and proficient in complex provisioning requirements, technologies, and delivery.
• Working knowledge of equipment elements and solutions across switched and special access, Optical Ethernet solutions, local loop and long-haul transport in the telephony network, Access and provision DACS cross connects.
• Provide technical support to internal and external customers for engineering, installation and testing as required for the successful completion of all network orders.
• Perform project based duties based on organizational grown demands.

You will thrive in this role if you:

• Knowledge of optical networking equipment such as Ciena, Fujitsu, Alcatel/Client.
• Knowledge of telecommunications inventory systems such as TIRKS, OMNIvue, WMS, WFMT, BOSS.
• Knowledge of inside plant fiber optic structured wiring design, construction, and operations.
• Excellent Written and verbal communications skills.
• Able to demonstrate teamwork, and strong problem-solving and analytical skills.
• Self-Motivated and works independently to achieve KPI expectations.
• Able to follow established procedures to fulfill order requirements accurately and efficiently.
• Exhibit continual learning and development by improving job skills through on the job training and all available learning pathways.
• Robust technical understanding of voice, data, ethernet products and related equipment, as well as keeping up with new products or product changes and procedures/design consumption rules.
• Expert understanding of design, including both on net and offnet routing requirements.
• Ability to work in multiple design systems both legacy and next generation.
• Ability to quickly evaluate challenges and make recommendation for remediation.
• Attention to detail to ensure entrance and exit criteria met in accordance with the Customer expectation.

A plus if you have:

• Previous experience designing infrastructure circuits in a telecommunications network.

Language Skills

• English

Physical Demands

This role is a remote role and requires candidate to work from a computer, join conference calls, provide status on individual circuit status.