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Infrastructure / Cloud Operations Lead

Platinum Resource Group

City of Industry, CA

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JOB DETAILS
LOCATION
City of Industry, CA
POSTED
30+ days ago
INFRASTRUCTURE AND CLOUD OPERATIONS LEAD
 
Location; City of Industry, CA
 
JOB DESCRIPTION
 
The company is seeking an Infrastructure and Cloud Operations Lead to provide hands-on ownership and directional leadership of our hybrid IT environment across all offices nationally.
 
As a lean IT organization, this role combines direct technical execution with responsibility for guiding the evolution of our cloud and infrastructure strategy. The individual will actively manage day-to-day operations while helping define, standardize, and mature our infrastructure / cloud posture over time.
 
This position establishes durable operational accountability, strengthens reliability, and ensures disciplined execution across cloud, on-premises, and end-user environments.
 
This role aims to provide accountable, hands-on leadership across infrastructure, cloud direction, service delivery, and asset management, ensuring reliability, operational discipline, and scalable cloud maturity within a lean IT organization.
 
 
KEY RESPONSIBILITIES
 
  • Hybrid Infrastructure and Cloud Leadership (Hands-On)
    • Directly administer public cloud and on-premises systems.
    • Operate and optimize Microsoft-centric cloud stack (Entra, Intune, Azure IaaS/PaaS).
    • Lead evaluation, direction, and optimization of cloud architecture and platform strategy.
    • Define infrastructure standards and configuration baselines.
    • Ensure system availability, scalability, and performance.
    • Perform troubleshooting, optimization, and lifecycle improvements.
    • Maintain current infrastructure documentation and architecture diagrams.
 
  • Operational Governance and Change Discipline
    • Implement and enforce structured change management processes.
    • Establish monitoring, alerting, and operational visibility standards.
    • Reduce configuration drift and unmanaged system variance.
    • Ensure disciplined patching, maintenance, and upgrade cycles.
    • Maintain clear documentation of system changes and infrastructure state.
 
  • Security Implementation and Infrastructure Hardening
    • Partner with fractional CISO to execute infrastructure security initiatives.
    • Implement identity, access, and endpoint security controls (Entra, Conditional Access, EDR/NDR).
    • Maintain secure configuration baselines across cloud and on-prem systems.
    • Remediate vulnerabilities and support audit requirements.
 
  • Disaster Recovery / Business Continuity
    • Maintain and optimize backup and recovery architecture.
    • Conduct periodic disaster recovery testing.
    • Refine recovery procedures and improve recovery time performance.
    • Strengthen infrastructure resiliency across locations.
 
  • IT Service Delivery and End-User Support
    • Oversee and actively support service desk operations.
    • Provide escalation support for complex technical issues.
    • Coordinate desktop support across offices.
    • Track service metrics and identify recurring issue trends.
    • Drive root-cause resolution to improve stability.
 
  • IT Asset Management and Technology Lifecycle
    • Maintain accurate tracking of hardware, software, and cloud resource utilization.
    • Support technology lifecycle planning and replacement forecasting.
    • Provide visibility into asset inventory and infrastructure-related spend.
    • Identify redundant or underutilized resources.
 
  • Vendor and Partner Coordination
    • Serve as operational lead for infrastructure-related vendors.
    • Evaluate managed services and cloud providers as needed.
    • Ensure effective knowledge transfer from modernization initiatives.
    • Align vendor performance with internal operational standards.
 
QUALIFICATIONS
 
  • 7+ years of progressive, hands-on infrastructure engineering experience.
  • Strong experience designing and operating hybrid cloud environments (Azure and OCI a primary focus).
  • Experience guiding cloud architecture decisions in small-to-mid-sized organizations.
  • Comfort operating in lean IT environments requiring direct execution.
  • Working knowledge of IT Service Management (ITSM) frameworks (e.g., ITIL).
  • Familiarity with IT Asset Management best practices.
  • Solid networking fundamentals (firewalls, VPNs, SD-WAN).
  • Experience supporting multi-site organizations preferred.
 
TECHNICAL SKILLS
 
  • Microsoft Entra ID (Azure AD) administration.
  • Conditional Access policy design and enforcement.
  • Microsoft Intune (device management, compliance, endpoint configuration).
  • Azure Infrastructure (Virtual Machines, networking, resource governance).
  • Azure Virtual Desktop (general understanding and support).
  • Azure hybrid infrastructure and networking (on-prem to cloud integration).
  • Windows Server administration and Active Directory management.
  • Multi-site network architecture, routing, and subnet design.
  • Branch connectivity technologies (SD-WAN concepts and operations).
  • Firewall platforms (Palo Alto preferred).
 
SECURITY AND MONITORING TOOLING (PREFERRED EXPERIENCE)
 
  • Threat and Vulnerability Management (e.g., Tenable).
  • Network Monitoring (e.g., WhatsUp Gold or equivalent).
  • Endpoint Detection and Response (e.g., Cortex or equivalent).
  • Network Detection and Response (e.g., Darktrace or equivalent).
 
PREFERRED CERTIFICATIONS
(At least one strongly desired, in priority order)
 
  • MD-101 – Modern Desktop Administrator (Entra / Intune focus)
  • AZ-800 – Windows Server Hybrid Administrator
  • AZ-104 – Azure Administrator (core infrastructure)
  • MS-102 – Microsoft 365 Administrator
 
 
 
Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles, and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses.

About the Company

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Platinum Resource Group

Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, paid holidays, and referral bonuses.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2008
WEBSITE
http://www.platinumresourcegroup.com