Asset Management, Communication Skills, Communication Systems, CompTIA A+, CompTIA Network+, Computer Security, Content Filtering Software, Desktop PC, Driver's License, Educational Administration, Emergency Response, IP (Internet Protocol), Identify Issues, Incident Response, Information Technology & Information Systems, Interoperability, Laptop PC, Manufacturing Data Management, Mentoring, Network Administration/Management, Network Configuration Management, Network System Hardware, Network Systems, Operations Management, People Management, Presentation/Verbal Skills, Problem Solving Skills, Secondary School, Security Infrastructure, Systems Administration/Management, Team Player, Technical Leadership, Technical Operations, Technical Support, Trouble Tickets, Vehicle Driving, Wireless Communications, Writing Skills
Job Description:
Job Title: Senior Technology Specialist
Reports To: Director of Technology and/or Operations Technology Manager
Location: East Haven High School Technology Department
Education: Associates of Science Degree, Bachelor preferred
Salary: $ 63,626.63 per year as listed in the Technicians contract
The Senior Technology Specialist provides high level support of data systems, networking and
communication infrastructure and systems interoperability. A valid motor vehicle drivers license is
required.
Experience:
- Demonstrated aptitude or competence for successful fulfillment of assigned performance
responsibilities
- Experience with student information systems (PowerSchool preferred)
- Experience with trouble ticket and asset management systems
- Experience with wired and wireless network configuration and troubleshooting
- Experience with VolP phone systems
- Experience with hardware platforms including Chromebooks, MacBooks, desktop and laptop
PCs, Apple TV, and large format displays
- Strong verbal and written communication skills
- Ability to collaboratively in a team setting and independently when solving problems
- Experience in a K-12 public education environment preferred
- Experience with Google Workspace for Education administration preferred
- Experience with security camera and video management systems preferred
- Relevant industry certifications (e.g. CompTIA A+, Network+, Google Certified) preferred
Responsibilities:
- Technical Support and Escalations
- Serve as the primary escalation point for complex technical issues that cannot be resolved by
front-line support staff
- Diagnose and resolve advanced hardware, software, network, and system problems across all
district locations
- Document troubleshooting procedures and solutions for recurring issues
Network, Infrastructure and Telecommunications
- Assist with configuration, maintenance, and troubleshooting of network equipment, servers
and virtualization platforms
- Provide hands-on support for the district IP phone system and security camera infrastructure
- Support infrastructure projects and system upgrades as directed by the Operations
Technology Manager
- End-User Devices and Hardware
- Manage Chromebook and laptop imaging, deployment and MDM configuration
- Oversee hardware inventory, asset tracking, and equipment lifecycle processes
- Support classroom technology including interactive displays and audio systems
Collaboration and Security
- Assist with content filtering, security incident response, and CIPA compliance
- Provide guidance and informal mentorship to technology support staff
- Participate in after-hours support rotation and emergency response as required
Evaluation: Performance of this job will be evaluated annually in accordance with provisions of the
Boards policy on evaluation.
Physical and Mental Demands/Work Environment
The physical demands and environmental characteristics described here are representative of those
that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the
essential functions.
- Ability to see and read objects closely, as wiring, labels on equipment, reading/proofreading
a report, using a computer monitor, filing and/or retrieving information from a filing system.
- Ability to hear normal sounds with background noise, as in using a telephone or radio,
distinguish verbal communication and communicate through speech, including using a radio.
- Ability to learn and acquire an understanding of new information, methodologies and
techniques and how they apply to school goals and operations.
- Ability to work in office or school setting (indoors and outdoors) subject to interruptions and
heavy work volume expectations.
- May be exposed to changing temperatures and weather, humidity, noise and dust.
- Ability to get from one location in the office or work sites(s) to other locations in primary
office or work sites.