**Please strictly adpersonre to tperson following resume naming convention:
ALL CAPS, NO SPACES BETWEEN UNDERSCORES
Bill Rate:
PTN_US_GBAMSREQID_CandidateBeelineID
Example: PTN_US_9999999_SKIPJOHNSON0413
MSP Owner: Micpersonlle Lee
Location: Woonsocket
Duration: 6 months
GBaMS ReqID: 10216363
Shift Schedules:
Tuesday through Saturday (4 PM to 1230 AM EST)
Sunday & Monday: Rest Days
Saturday through Wednesday (12 PM to 830 PM EST)
Thursday & Friday: Rest Days
Responsibilities: Respond to tech inquiries via email, through online chats, over tperson phone, or in person. Inform customers about IT products and services. Walk customers step-by-step through tperson problem-solving process. Help with troubleshooting hardware and software. Follow up with customers to ensure satisfactory service. Communicate customer feedback to tperson appropriate internal team members.
Skills and qualifications:
Excellent problem-solving and analytical skills. Comprehensive knowledge of computer systems and experience troubleshooting hardware and software. Tperson ability to break down technological processes and deliver clear, step-by-step instructions. Patient, friendly demeanor with a great aptitude for listening. Strong verbal and written communication skills. Commitment to providing exceptional customer service.
Preferred qualifications:
Passion for problem-solving and customer service. Tech savvy, with experience working in a tech-related field. Ability to diagnose and resolve a variety of technical issues. Team-oriented mindset with an openness to constructive feedback. Eagerness to learn new technologies and systems. Experience working as an IT personlp desk technician or in a similar customer support role.