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Information Technology Technology Support

Touro University New York

New York, New York

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JOB DETAILS
SALARY
JOB TYPE
Full-time
SKILLS
Audiovisual, Canvas, Computer Workstations, Customer Support/Service, Desktop PC, Email Management/Administration, Identify Issues, Information Technology & Information Systems, Internet Research, Interpersonal Skills, Laptop PC, Linux Operating System, Mac Operating System X (OS X), Medical Office Administration, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows Server, Microsoft Word, Network Administration/Management, Osteopathy, Peripheral Hardware, Print Server, Printing, Simulation, Systems Administration/Management, Team Player, Technical Support, Testing, Wireless Communications
LOCATION
New York, New York
POSTED
30+ days ago
Overview:

Responsible for general technical support for students, faculty, and staff of the Touro College of Osteopathic Medicine/ Imaging School (1000+ users).

Responsibilities:

Responsible for general technical support, to include, but not limited to as much of the following as possible:

  • Administers all smart-podiums, troubleshooting all Audio-Visual issues in lecture halls, labs, and classrooms
  • Respond to service tickets
  • Performs installation, configuration, deployment and troubleshooting of desktop/laptop computers and peripherals
  • Administers Print Server and printing management software
  • Administers E-Mail listserv for faculty, staff and student body
  • Troubleshoots network (wired and wireless) related issues
  • Technical support for Medical Simulation Machines
  • Assists students and instructors with Canvas and clicker issues
  • Assist students with Exam issues
  • Troubleshoot Zoom issues
  • Other duties as required
Qualifications:

Education/Experience

  • Bachelor of Science preferred.
  • At least 3 years of IT experience preferred.

Knowledge/Skills/Abilities

  • Demonstrated proficiency in communication (written and verbal) required
  • Customer service and team orientated required
  • A high degree of interpersonal competency: professionalism, diplomacy, judgement, and discretion required
  • Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues required
  • Networking, DNS, DHCP, LDAP, TCP/IP
  • Knowledge of Windows Workstations/Servers, Linux Servers (preferred) and Mac OSX.
  • Knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, & Outlook
  • Basic understanding of Audio-Visual equipment.
  • Internet research

    Working Conditions

    • Extensive time sitting and standing
    • Ability to lift 10 lbs.
    Maximum Salary: USD $50,000.00/Yr. Minimum Salary: USD $40,000.00/Yr.

    About the Company

    T

    Touro University New York