Information Technology Technician

Information Technology Technician

Salary

$46,263.00 - $60,146.00 Annually

Location

10005 E. Osborn Rd, Scottsdale, AZ

Job Type

Full-Time

Job Number

100255-260623

Department

Information Technology

Opening Date

06/23/2026

Closing Date

7/7/2026 11:59 PM Arizona

• Description
• Benefits

Definition

Under direct supervision of the Salt River Pima-Maricopa Indian Community (SRPMIC) Desktop Services Supervisor, the Information Technology (IT) Technician performs basic, routine configuration, administration and maintenance duties for desktop computers, laptops, peripherals, operating systems, application software, mobile devices and related equipment. This job class is treated as FLSA Non-Exempt.

Essential Functions: Essential functions may vary among positions and may include the following tasks, knowledge, abilities, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be comprehensive list of tasks performed by all positions in this classification.

Distinguishing Features:The IT Technician is distinguished from the Desktop Specialist I position by the level of technical knowledge, complexity of assignments, and installation/troubleshooting responsibilities. The IT technician escalates issues to and is mentored by the Desktop II and Senior Desktop Technicians.

Examples of Tasks

1. Service Desk: Follows established guidelines, expectations and answers calls from end users in a courteous, timely and efficient manner. Responds to questions and problems according to established service level agreements or forwards to more experienced staff. Logs questions, problems and records action taken in Service Desk Ticketing System.

• Participates in the on-call rotation providing 24x7 support by responding to phone calls and emails during assigned on-call period.

• Fulfills basic end-user requests for password resets, basic hardware replacement, de-provisioning of equipment, PC loaner coordination as well as supporting the efforts associated with moves, adds, changes and relocation requests.

2. Hardware/Software Installation, Configuration and Troubleshooting: Provides basic desktop support including configuration and troubleshooting services for computers, mobile phones, Windows operating systems, application software and other related hardware and software.

• Performs basic desk side support functions as needed to support end-user issues.

• Performs computer imaging, configuration, profile migration and software deployment using various desktop deployment tools.

• Installs, configures, troubleshoots and repairs desktop computers, laptop computers, printers and other peripherals.

3. Asset Management: Follow established asset management guidelines and procedures. Uses desktop tools to query, update and track computers and ensures that all assets are properly tracked and disposed of.

4. Community/Government Events: Provides IT support for Community or Government events as needed. May require work during non-business hours.

5. Miscellaneous: Performs other IT job related tasks as assigned by the supervisor and/or IT management.

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of the history, culture, laws, customs and traditions of the SRPMIC.
• Basic knowledge of Microsoft Windows (XP/Windows 7), Office (2007/2010), anti-virus and other desktop software and tools.
• Basic knowledge of configuring and troubleshooting desktop computers, laptop computers, printers, and other related hardware.
• Skill with verbal and written communication.
• Ability to develop and maintain positive and effective working relationships with all levels of the department and Community.
• Ability to communicate with customers and keep them informed on the status of projects and requests.
• Ability to interact with computer users at all levels of staff.
• Ability to lift and carry computer equipment; approximately 45 lbs.

Minimum Qualifications

• Education: Graduation from High School or a GED equivalent required.
• For enrolled Community members without a GED, must obtain a GED. Requires participation in the HR GED Program and successful completion of the Arizona state certified exam in order to continue employment with SRPMIC.
• Current and continuing enrollment in a program leading to AA or BA degree in Information Systems, Management Information Systems, Computer Science, Microsoft Certification or related discipline or work experience equivalent to one (1) year in a computer-related support role required.
• Experience: At least 1 year experience using Microsoft Windows (XP/Windows 7), Microsoft Office (2007/2010) preferred.
• Equivalency: Equivalent combinations of education and experience that will allow the applicant to satisfactorily perform the duties of the job may be considered.
• Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill

Special Requirements

• May be required to work beyond normal work hours including nights, weekends and holidays.
• All applicants applying for jobs will be subject to Pre-Employment Drug Test and extensive Fingerprint and Background Check. In addition, all employees providing services to a campus with children will be subject to the "Community Code of Ordinances", Chapter 11 "Minors", Article X. "Investigation of Persons Working with Children", random drug testing and completion of a background check every five (5) years.

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified: Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods:

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date.

The IHS/BIA Form-4432 is not accepted.

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.

Salt River Pima-Maricopa Indian Community Employee Benefits Overview

Salt River Pima-Maricopa Indian Community (SRPMIC) is committed to supporting the health, well-being, and financial security of our employees. We offer a comprehensive benefits package to employees, designed to enhance your quality of life both at work and at home. Below is a summary of the benefits available to SRPMIC employees. Plan details and eligibility requirements are provided upon hire and are subject to change.

Health Care Benefits

SRPMIC provides medical, dental, vision, and life insurance coverage for all regular full-time employees enrolled in standard plans. These benefits represent a significant part of your total compensation.

Medical: Choose from three plan options to fit your needs-the Low Deductible Plan, the Mid-Deductible Plan, and the High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). As a self-funded plan, SRPMIC directly covers the cost of medical, pharmacy, dental, and vision services for all participants.

Dental: Enjoy nationwide access to the Humana Dental PPO/Traditional Preferred network, offering flexibility and choice in selecting dental care providers.

Vision: Coverage is provided through Davis Vision, including eye exams, lenses, frames, and contact lenses. Members also benefit from discounted rates on additional eyewear and services.

Life Insurance: All eligible employees are automatically enrolled in a fully paid basic term life insurance policy with a matching accidental death benefit.

Retirement Plans

SRPMIC supports your long-term financial goals through multiple retirement plan options:

401(k) and Roth Plans: Eligible employees can participate in both pre-tax and post-tax retirement savings plans. SRPMIC contributes 5% of your compensation to the pre-tax 401(k) and matches up to 3% of your salary deferral contributions.

Public Safety Personnel Retirement System (PSPRS): Available to eligible certified police officers and firefighters.

Arizona State Retirement System (ASRS): Available to Salt River School educators.

Health Reimbursement Arrangement (HRA): A retiree HRA with Health Equity, which is a tax-advantaged employer-funded account that retired employees (Age 55+) can use for qualified medical expenses, including some premiums, and out-of-pocket expenses such as copays and deductibles.

Paid Leave & Holidays

Annual & Sick Leave: Employees accrue separate balances for sick and annual leave each pay period. Sick leave may be used for personal or family illness and medical appointments, while annual leave covers vacation or personal time.

Holidays: SRPMIC observes 15 paid holidays each year, including two discretionary holidays and one day of birthday leave.

Other SRPMIC Paid Benefits

Short-Term Disability

Long-Term Disability

Employee Assistance Program (EAP)

SRPMIC offers a confidential Employee Assistance Program through SupportLinc, available at no cost to employees, their dependents, and household members.

Additional Voluntary Benefits

WellPath Wellness Program: A voluntary wellness initiative that encourages healthy living and rewards participation with incentives. Available to all employees and their dependents.

Flexible Spending Accounts (FSA): Administered by HealthEquity, FSAs allow you to pay for eligible health and dependent care expenses with pre-tax dollars.

Health Savings Account (HSA): Available to employees enrolled in the HDHP.

Supplemental Life & AD&D Insurance: Employees may purchase additional life and accidental death coverage for themselves and their dependents.

Public Service Loan Forgiveness (PSLF): SRPMIC is a qualified employer under the PSLF program. Employees may be eligible for federal student loan forgiveness.

At SRPMIC, we value our employees and are proud to offer benefits that support your health, well-being, and future.

Employer Salt River Pima-Maricopa Indian Community

Address 10005 E Osborn Road

Scottsdale, Arizona, 85256

Phone 480-362-7925

480-362-7925

Website http://www.srpmic-nsn.gov/employment