1st Level Support, Communication Skills, Customer Support/Service, Customer Training, Documentation, Equipment Maintenance/Repair, Help Desk, Identify Issues, Industry Standards, Information Technology & Information Systems, Microsoft Windows Device Drivers, Microsoft Windows System Administration, Problem Solving Skills, Systems Administration/Management, Systems Maintenance, Technical Support, Time Management, Training/Teaching
LOCATION
Huntsville, Alabama
POSTED
12 days ago
Overview:
The Information Technology (IT) Technician I provides the first level of support to users of SES IT equipment located onsite and offsite.
Responsibilities:
Good customer service skills
Clear and concise communication skills
Possesses basic knowledge of IT industry practices and standards
Working under close supervision, assists with solving routine problems identified to the Help Desk
Install Windows OS, drivers and applications to bare metal systems in preparation for SES configurations to be applied
Conducts installation and maintenance of systems/equipment, and provides associated training to customer personnel
Diagnose, isolate, and correct problems to component level to restore system's functions
Communicates with users and other technicians to ensure problems are resolved in a timely manner
Updates required documentation in according to SES practice or procedure
Other duties as assigned
Qualifications:
Education:
Associate Degree in computer related field
Experience:
0-2 years IT support experience
Any combination of education/experience may be substituted for job requirements at the recommendation of the hiring manager and approval of the COO and CEO.