Seeking an individual to perform a wide range of advanced system support duties in a support desk/applications/desktop/field environment. Candidate would provide effective support for enterprise, client/server, desktop computer systems, network systems and business applications along with providing information technology support to Department of Human Assistance specific applications.
Candidate should have the ability to:
? Operate, maintain, and perform repairs on information technology equipment and software. ? Perform complex duties related to troubleshooting, configuring, performing diagnostics and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests
? Operate, maintain and perform repairs personal computers and peripherals ? Assist with imaging, set up, and deployment for a PC/Laptop telework deployment and monitor upgrade throughout the Department of Human Assistance.
? Provide 2nd level help desk support
? Lift equipment that weighs up to 50 pounds
? Have a valid California Driver's License, Class C
Candidate should have the knowledge of:
? Microsoft Operating systems including Windows 10; Windows 11 a plus
? Microsoft 365 products
? Imaging software and automated imaging processes
? Principles and practices of customer service
? Principles and practices of troubleshooting computer system hardware and software problems
Required Skills : Systems Analysis,Desktop Support,Technical Support
Basic Qualification :
Additional Skills : Customer Support,Specialist,Helpdesk Support,Desktop Support
Background Check : No
Drug Screen : No