Information Technology Support Specialist

Spring Dell Center, Inc. is an equal opportunity employer promoting a drug-free, smoke-free workplace that does not honor medical marijuana.       

Information Technology Support Specialist

NOT A REMOTE POSITION

Annual Salary: $46,259 

Status: Full-Time

Shift: Monday - Friday

Location: La Plata, MD

Requirements of Position:

• Demonstrate the ability to identify, troubleshoot & resolve problems, make timely decisions
• Demonstrate sound time management and dependability
• Ability to perform multiple tasks at once and to work independently
• Adapt to change; ability to be flexible with duties and hours
• Ability to convey a professional attitude that promotes leadership, teamwork, and promotes a healthy work environment

Duties of Position:

• Monitor, troubleshoot, and escalate problems accordingly to appropriate resources for all of Spring Dell Centers’ various on-premises and cloud-based systems, as well as third-party applications and services
• Evaluate and perform all maintenance of hardware, software, and networks for optimal performance and security at all Agency sites’
• Learning and understanding Spring Dell Center’s operations and systems across all departments to ensure positive workflow
• Effective Documentation of IT processes and procedures
• Receiving and deploying ordered endpoint items (laptops, RAM, monitors, speakers, webcams, AC adapters, WiFi adapters, etc.) and inventory
• Collaborate troubleshooting of all sites’ internet & cable TV services and communication with those vendors
• Assist in the maintenance and administration of Spring Dells PBX phone database system and communication with the vendors
• Responsible for monitoring, maintaining, and troubleshooting Spring Dell’s IT hardware
• Administration of Microsoft 365 Applications and Admin portal
• Configure hardware and software to work on Spring Dell Centers Networks
• Responsible for maintaining Spring Dell Centers hardware and software technology to align with industry standards
• Communicate effectively with Spring Dell Staff on issues that may cause interruptions to work processes
• Collaborate with Staff on computer and technology projects such as technical designing of documents and setting up of office spaces for meetings and webinars
• Instruct new hire orientation training modules for IT training

Business Responsibilities

•  Ensure quality control; look for ways to improve and promote quality
•  Provide portions of a Quarterly report to the Systems Administrator to submit to the Executive Director
• Initiate and implement goal planning as part of the SDC strategic planning process
• Assure availability to make presentations to the Board of Directors as requested
• Attend conferences, workshops, and computer-related training

Policy and Procedures

• Comply with Agency Policies and Procedures.
• Support the Agency’s Mission, Goals and Values.
• Ensure new employees are familiar with the Agency’s Computer Operating Policies

General

• Maintain Accountability to the Systems Administrator
• Acquire and maintain all required certifications, as needed.
• Attend all added meetings, training courses, and in-services as determined by the System Administrator; adjusting schedules outside of normal work hours, as needed. Travel may also be required.
• Exhibit active involvement on a minimum of one outside agency committee
• Provide instruction for at least one agency mandated training and/or join one or more agency committees.
• Participate in agency functions and fundraisers, encouraging involvement from all staff.
• Perform duties and responsibilities as required within the scope of the position.

Qualifications:

• High School Diploma or GED
• An A+ Certification or equivalent experience
• Perform physical activities such as: lifting, pushing and pulling
• Clean Driving Record with 2 years driving experience
• Demonstrate sound time management and dependability
• Excellent communication skills (written and verbal)
• Proficient in Microsoft Office Applications
• Advanced Computer Skills

Benefits and Perks:

• Paid Training
• Paid Holidays 
• Health Insurance
• 403b Retirement Plan
• Tuition Reimbursement
• Free $10,000 Life Insurance/Accidental Death and Dismemberment
• Direct Deposit
• Annual Leave
• Sick Leave
• Military Leave
• Jury Duty Leave
• Bereavement Leave