Authentication, Customer Support/Service, Desktop PC, Equipment Maintenance/Repair, Identify Issues, Information Technology & Information Systems, Information/Data Security (InfoSec), Internet Security, Laptop PC, Malware, Mobile Devices, Multitasking, Network Connectivity, Network Support, Onboarding, Operating Systems, Operational Support, Password Security, Peripheral Hardware, Phishing, Printers, Software Administration, Software Patches, Systems Maintenance, Technical Operations, Technical Support, Technical Writing, User Account Administration
The City of Jesup is seeking a qualified and motivated Information Technology Support Specialist to provide day-to-day technology support for City departments and employees. This position is responsible for maintaining technology equipment, assisting users with technical issues, supporting cybersecurity awareness efforts, and helping ensure the reliable operation of technology resources used throughout the organization.
The ideal candidate will possess strong technical troubleshooting abilities, excellent customer service skills, and the ability to work independently while managing multiple priorities in a professional municipal environment.
Qualified candidates should submit a completed City employment application, résumé, and copies of applicable certifications.
Applications will be accepted until the position is filled.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides technical support to City employees across multiple departments.
- Installs, configures, maintains, upgrades, and replaces desktop computers, laptops, printers, mobile devices, and related technology equipment.
- Troubleshoots hardware, software, operating system, application, and peripheral device issues.
- Performs routine system maintenance, updates, patch management, and device health monitoring.
- Assists with user account administration and employee onboarding/offboarding technology needs.
- Provides support for network-connected devices and general connectivity issues.
- Maintains technology inventory records and equipment documentation.
- Documents technical procedures, support activities, and equipment information.
- Assists users with identifying and reporting suspicious emails, phishing attempts, malware warnings, and other cybersecurity concerns.
- Supports cybersecurity awareness, password security practices, multifactor authentication, and technology-use policies.
- Supports routine operational checks and continuity-related technology activities.
- Provides technical support for City meetings, presentations, and public events as needed.
- Assists staff with software usage and basic technology training.
- Maintains confidentiality and security of City information and technology resources.
- Completes required training and professional development activities.
- Performs other related duties as assigned.