Clinical Nursing, Detail Oriented, Documentation, Follow Through, Hardware Administration, Healthcare, Help Desk, High Reliability, Identify Issues, Information Technology & Information Systems, Inventory Management, Laptop PC, Logistics, Microsoft Access Database, Microsoft Product Family, Nursing, Onboarding, Operational Improvement, Problem Solving Skills, Sales Management, Team Lead/Manager, Technical Support
The Information Technology Specialist supports the systems and workflows that enable IntellaTriage nurses to deliver after-hours and 24x7 clinical triage services. Working directly with the Director of IT Operations, this role focuses on user access, Microsoft 365 administration, Level 1 support, and hardware logistics for a fully remote workforce.
This position is specifically designed to provide strong operational coverage during weekends and extended-hour support windows. Success in this role is less about deep technical expertise and more about reliability, follow-through, urgency, and attention to detail in a high-volume healthcare environment.
Essential Functions
Access & Account Management
- Process and track access requests across multiple client healthcare systems
- Coordinate with client IT teams to obtain credentials and resolve access issues
- Maintain accurate tracking of access status, expirations, and dependencies
- Escalate delays that impact clinical operations or nurse readiness
Microsoft 365 Administration
- Provision and deprovision users in Microsoft 365 / Entra ID
- Manage group memberships and access permissions
- Support identity and access workflows across systems
End User Support
- Respond to support tickets and provide Level 1 troubleshooting
- Resolve login, access, and device-related issues
- Escalate complex or recurring issues with clear documentation
- Support operational continuity during weekends and after-hours periods
Onboarding, Offboarding & Hardware
- Support onboarding and offboarding for remote employees
- Configure, ship, and track laptops and end-user equipment
- Maintain accurate inventory and device lifecycle tracking
- Coordinate retrieval, wiping, and redeployment of returned devices
- Maintain and improve operational documentation and runbooks
Work Schedule & Location
This position is on-site in Brentwood, Tennessee.
Schedule
- Saturday: 7:00 AM - 7:00 PM
- Sunday: 7:00 AM - 7:00 PM
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
This is a full-time position supporting a 24x7x365 healthcare operation. Flexibility and reliability during high-volume support periods are essential.