Job Posting: ServiceNow/Timesheet Administrator
Department of Health Care Access and Information
JC-520353
INFORMATION TECHNOLOGY SPECIALIST I
$6,513.00 - $10,537.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
Final Filing Date: 6/15/2026
Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job
Save Job
Job Description and Duties
Under direction of the Information Technology Supervisor II of the ServiceNow Management Group (SMG), the ServiceNow/Timesheet Administrator performs technical work that supports the Department's electronic timesheet system and the ServiceNow platform. Work involves analyzing and resolving complex system issues by reviewing logs, data outputs, workflow behaviors, and integration points to identify root causes of errors or performance problems. The position configures and updates system components, develops and modifies ServiceNow workflows, business rules, and UI elements, and performs scripting in JavaScript, Regex, and CSS/HTML to address technical requirements or correct defects. Tasks include evaluating conflicting business processes, interpreting detailed requirements, validating system results, and determining the most appropriate technical approach within established guidelines. The role prepares technical documentation, coordinates with users and technical staff to clarify needs, and ensures that changes support complex business functions across multiple program areas.
Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for Personal Leave Program 2025 (PLP 2025) hours each month. For more details about PLP 2025, visit the California Department of Human Resources (CalHR) website.
Take a 2-minute survey to tell us why you applied for HCAI! - https://forms.office.com/g/B6eXh2NKpZ
You will find additional information about the job in the Duty Statement.
Working Conditions
HCAI is committed to fostering a flexible, inclusive, and high-performing work environment that supports both operational excellence and employee well-being.
HCAI is housed in a state-of-the-art building outside of downtown off Interstate-5. Enjoy a great work environment with many amenities, including FREE PARKING and fully equipped pay-per-charge electric vehicle charging stations. HCAI is close to many dining and shopping choices.
HCAI supports a hybrid telework schedule for many positions, consistent with operational requirements. Telework schedules are only available for CA residents. The telework policy is subject to change, and additional in-office days may be required and/or minimal notification may be given to report to the worksite if an urgent need arises.
Visa Sponsorship: HCAI is not an E-Verify employer and does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of appointment.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
Additional Documents
Position Details
Job Code #:
JC-520353
Position #(s):
441-175-1402-XXX
Working Title:
ServiceNow/Timesheet Administrator
Classification:
INFORMATION TECHNOLOGY SPECIALIST I
$6,513.00 - $8,729.00 A
$7,163.00 - $9,599.00 B
$7,864.00 - $10,537.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
California's Department of Health Care Access and Information works to ensure that healthcare is available where Californians need it most. With offices in Sacramento and Los Angeles, we strengthen the state's healthcare system through facility construction, expanding the health workforce, and providing vital health information. Our diverse team upholds the values of professionalism, innovation, equity, and service. We provide tools and support to help you start, build, or transition your career while making a meaningful impact for all Californians.
At HCAI's Office of Technology Services, we shape conversations and generate impactful insights about California's healthcare landscape from data submitted to us by hospitals, health plans, prescription drug manufacturers, and California's health workforce. These conversations and insights inform policymakers, researchers, community leaders, and the broader healthcare industry regarding topics such as health care cost transparency, the total cost of care, and health outcomes. Our mission is to expand equitable access to quality, affordable health care for all Californians and we want you to join us in our cause!
HCAI is committed to building an inclusive work environment that promotes diversity, where employees are appreciated and feel comfortable being their authentic selves. We value our employees' skills, experience, and unique perspectives because they enrich our workforce and make us stronger. We embrace and support a culture of equitable opportunity, empowering our employees to advance health care access and information for the diverse populations we serve across California.
Department Website: http://HCAI.ca.gov/
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 6/15/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Health Care Access and Information
Human Resources Office
Attn: Classification and Pay Unit
2020 West El Camino Avenue, Suite 1016
Sacramento, CA 95833
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Health Care Access and Information
Human Resources Office
Classification and Pay Unit
2020 West El Camino Avenue, Suite 1016
Sacramento, CA 95833
Drop off at 8th Floor Receptionist, Attention Human Resources
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
To support fair hiring, applicants should prepare their application materials using their own knowledge, experience, and skills. Your responses should show your own qualifications and work history. Artificial Intelligence (AI) tools should only be used responsibly.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Benefits
In addition to competitive public employee wages and a comprehensive benefits package, our employees enjoy meaningful and interesting work that supports access to healthcare.
To learn more about benefits for State employees, visit the Salary and Benefits page on the CalHR Benefits Website.
University of California (UC) and California State University (CSU) employees may qualify to transfer their current and previous employment credit to State of California employment through CalPERS. Human Resources can help with this process upon employment or you can reach out to CalPERS for inquiries at (888) 225-7377.
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: http://HCAI.ca.gov/
Human Resources Contact:
HCAI Recruitment
(916) 326-3260
HRRecruitment@hcai.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Office
(916) 326-3261
eeo@hcai.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Requirements
To be considered for this vacancy, please complete all applicable fields on the application form, including a list or description of previous/current work experience in the duties performed section. The application should also clearly demonstrate the candidate's ability to meet the Minimum Qualifications listed on the Classification Specification.
Any documents you submit for a job vacancy such as your state application, resume, cover letter, educational transcripts, etc. SHOULD NOT include ANY confidential information e.g. Social Security Number (SSN).
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are using education to meet the minimum qualifications for this position, you must submit a copy of your high school or college/university transcript(s). Unofficial transcripts may be accepted during the application process; however, submission of official transcripts may be required prior to appointment.
Foreign Degrees or Transcripts - Applicants with foreign degrees or transcripts who wish to apply that coursework toward meeting the minimum qualifications of the classification must provide a transcript evaluation that indicates the number of units to which his/her foreign coursework is equivalent. HCAI accepts foreign transcript evaluations completed by agencies approved by the California Commission on Teacher Credentialing or by current members of the National Association of Credential Evaluation Services (NACES).
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.