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Information Technology Specialist (CUSTSPT)
Department of the Air Force
Pacific Air Forces
773 Force Support Squadron - NAF Information Technology Office
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Summary
About the position: This position is Non-Appropriated Fund (NAF) and will be assigned to the 773 FSS NAF IT Department on JBER, AK.
Regular Full-Time employees have a regular and continuous work schedule of at least 35 hours to a maximum of 40 hours per week.
You are eligible for the following benefits and compensation: Health and Life Insurance, Awards, Leave, Retirement, 401K, Overtime Pay, Workers Compensation, Shift Differential, Sunday Premium Pay, Holiday Pay.
Learn more about this agency
Summary
About the position: This position is Non-Appropriated Fund (NAF) and will be assigned to the 773 FSS NAF IT Department on JBER, AK.
Regular Full-Time employees have a regular and continuous work schedule of at least 35 hours to a maximum of 40 hours per week.
You are eligible for the following benefits and compensation: Health and Life Insurance, Awards, Leave, Retirement, 401K, Overtime Pay, Workers Compensation, Shift Differential, Sunday Premium Pay, Holiday Pay.
Learn more about this agency
Overview
Help
Accepting applications
Posted this week · Apply by 06/16/26
Due by 11:59 p.m. ET on June 16, 2026
Location
1 vacancy in the following location:
Elmendorf AFB, AK
No matching locations found.
Work site options
Telework eligible No Remote job No Relocation expenses reimbursed No Salary $25 - $30 per hour
NAF pay scale hiring rules will apply and is based on qualifying past experiences.
Pay scale & grade
NF 3
Promotion potential None
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time - Guaranteed a minimum of 35 hours per week to a maximum of 40 hours per week. Travel Required Not required
Appointment type Permanent
Occupations and job series
Supervisory status No Federal service type This job is in the Competitive Service Represented by a union No
Drug test Yes Security clearance Secret Position sensitivity and risk Noncritical-Sensitive (NCS)/Moderate Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number 26-9MFSRI355582 Control number 871558300
This job is open to
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The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
Please see the "Who May Apply" section under the Qualifications section.
Duties
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Provide end-user support for all users and systems within the organization and serve as the organizations first line of help to resolve IT and computer systems related issues. Perform basic helpdesk duties such as receive visitors and incoming calls; create and maintain user accounts and records; provide new user orientation and training. Assists in planning for short-ten and long-ten loss of system hardware and software; monitor system efficiency, audit logs, and error logs; perform routine system and database maintenance and troubleshoot system failures; perform routing system, database, and user data backups; and ensure end-users are trained and provided user manuals. Consult with customers regarding potential system or program upgrades. Will install, configure, operate, and provide and coordinate support for all client devices and applications and insure they meet the needs and requirements of the activity. Provide instructions and assistance to all organizational personnel on the use of Air Force developed and off-the-shelf software packages. May be required to create, edit, and maintain end-user instructions and manuals. Proactively interacts with users to ensure proper operation of computer systems, hardware, and software. Research and evaluate and provide feedback on problematic trends and patterns in customer support requirements. Work directly with the Air Force Services Agency, contractors, and vendors to resolve hardware and software issues to include warranty replacements. Update and maintain an approved work order database. Submit and track work requests to other base agencies. Will assist with tracking and maintaining of the IT asset inventory by preparing required documents and following established procedures to ensure the accuracy of the inventory. May be required to maintain ledgers to compile monthly office supplies inventory and pickup parts and supplies as needed. May be required to coordinate with Air Force Services Agency, other base agencies, and contractors to ensure compliance standards are being met. May be assigned the duties of Cybersecurity Liaison (CSL}, Equipment Custodian (EC), and/or Records Custodian (RC). Area of responsibility includes end-users, workstations, servers, and peripherals within the Force Support Squadron. Will keep work areas clean and organized. Will be driving between different facilities located on Joint Base Elmendorf-Richardson to perform duties. Works under the supervision of the Assistant Director of IT and will perform other related duties as required.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12976324
Requirements
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Conditions of employment
Qualifications
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicants eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 06/16/2026
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Knowledge of customer support principles, IT security policies, methods and procedures for documenting resolutions, and troubleshooting. Knowledge of IT design principles, methodologies, and approaches used in testing, installing, operating, managing and maintaining systems that support functional requirements. Must have 2 years of relevant, full-time work experience. Every 2 years of IT related education may be substituted for I year of work experience. Must be able to read, write, and speak English. Successful completion of an Access National Agency Check with Inquiries (ANACI) is required. Must have Comp TIA Security+ or other appropriate IA ce1iification. Must obtain and maintain DoD 8570-M requirements within 6 months of hire. Must be able to lift IT and other related equipment and boxes weighing approximately 50 pounds. Must have a valid drivers license. Must be able to occasionally work evenings, weekends, and be on call. Failure to maintain a security clearance and the proper IA certification can result in removal from this position. Must have a valid drivers license. Must satisfactorily complete a pre-employment drug test.
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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Review our benefits
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the positions qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Benefits
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Review our benefits
Required documents
Required Documents
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Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another persons personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
How to Apply
Help
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 06/16/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
Agency contact information
Elmendorf-Richardson NAF HR Office
Email 673fss.fsmh.hr@us.af.mil Address JBER Elmendorf Resource Management Flight
773 FSS/FSCN
10480 Sijan Ave. Ste 202
JBER, AK 99506-0000
US
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another persons personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
How to Apply
Help
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 06/16/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
Expand Hide how to apply
Agency contact information
Elmendorf-Richardson NAF HR Office
Email 673fss.fsmh.hr@us.af.mil Address JBER Elmendorf Resource Management Flight
773 FSS/FSCN
10480 Sijan Ave. Ste 202
JBER, AK 99506-0000
US
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Expand Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Pacific Air Forces
Thank you for considering employment with Air Force Services Non-Appropriated Funds (NAF).
Agency contact information
Elmendorf-Richardson NAF HR Office
Email 673fss.fsmh.hr@us.af.mil Address JBER Elmendorf Resource Management Flight
773 FSS/FSCN
10480 Sijan Ave. Ste 202
JBER, AK 99506-0000
US
Visit our careers page
Learn more about what its like to work at Pacific Air Forces, what the agency does, and about the types of careers this agency offers.
https://jberlife.com/recruiting/
Summary
About the position: This position is Non-Appropriated Fund (NAF) and will be assigned to the 773 FSS NAF IT Department on JBER, AK.
Regular Full-Time employees have a regular and continuous work schedule of at least 35 hours to a maximum of 40 hours per week.
You are eligible for the following benefits and compensation: Health and Life Insurance, Awards, Leave, Retirement, 401K, Overtime Pay, Workers Compensation, Shift Differential, Sunday Premium Pay, Holiday Pay.
Learn more about this agency
Overview
Help
Accepting applications
Posted this week · Apply by 06/16/26
Due by 11:59 p.m. ET on June 16, 2026
Location
1 vacancy in the following location:
Elmendorf AFB, AK
No matching locations found.
Work site options
Telework eligible No Remote job No Relocation expenses reimbursed No Salary $25 - $30 per hour
NAF pay scale hiring rules will apply and is based on qualifying past experiences.
Pay scale & grade
NF 3
Promotion potential None
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time - Guaranteed a minimum of 35 hours per week to a maximum of 40 hours per week. Travel Required Not required
Appointment type Permanent
Occupations and job series
Supervisory status No Federal service type This job is in the Competitive Service Represented by a union No
Drug test Yes Security clearance Secret Position sensitivity and risk Noncritical-Sensitive (NCS)/Moderate Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number 26-9MFSRI355582 Control number 871558300
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