Information Technology Manager - Infrastructure & Operations

Information Technology Manager - Infrastructure & Operations

Salary

$136,427.20 - $174,116.80 Annually

Location

City of Reno, NV

Job Type

Full-Time Regular

Job Number

513226

Department

Department of Information Technology

Opening Date

05/22/2026

Closing Date

6/7/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

Join the City of Reno and become part of an amazing team that strives every day to make our community a place we are all proud to call home.

The ideal candidate in this position will be passionate about building reliable, secure, and innovative IT infrastructure solutions that support both employees and the community. As the IT Manager - Infrastructure & Operations, this role leads critical technology services that keep City systems connected, protected, and operating efficiently across a complex enterprise environment.

The position calls for someone who combines strong technical expertise with effective leadership and collaboration skills. Responsibilities include managing infrastructure operations, mentoring staff, leading technology initiatives, coordinating with vendors and stakeholders, and driving improvements that enhance organizational efficiency and service delivery.

We currently have one vacancy in the Information Technology Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.

This is both an internal and external recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees and an open competitive opportunity for all other qualified applicants.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

Examples of Essential Functions

• Assume management responsibility for assigned services and activities.
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommend and administer policies, standards and procedures.
• Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; recommend, within departmental policy, appropriate service and staffing levels.
• Participate as a team member in strategic planning.
• Provide responsible staff assistance to the department director; conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
• Plan, direct, coordinate, and review the work plan for technology staff; assign work activities, projects, and programs; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems.
• Manage, supervise and coordinate all services and activities of assigned functional groups including, but not limited to enterprise applications, Servicedesk/Helpdesk, infrastructure & operations, communications, development, and policy and planning.
• Select, train, motivate, and evaluate technology personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Oversee and participate in the development and administration of the division's annual budget planning; participate in the forecast of funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments.
• Define technology standards and metrics in conjunction with owners and stakeholders.
• Ensure client/stakeholder needs and priorities are understood and met.
• Develop requests for proposal (RFP), request for qualifications (RFQ), request for information (RFI); Evaluate proposals.
• Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
• Manage technology assets, including hardware, software, and equipment.
• Serve as the liaison with other divisions, departments, and outside agencies; negotiate and resolve sensitive and controversial issues.
• Serve as staff on a variety of boards, commissions, and committees; prepare and present staff reports and other necessary correspondence.
• Attend and participate in professional group meetings; maintain awareness of new trends and developments in the field of information technology; incorporate new developments as appropriate.
• Respond to and resolve difficult and sensitive citizen inquiries and complaints.
• Ensure compliance with HIPAA, PCI, CJIS, P25 and other applicable regulations
• Perform related duties as required.
• Provide overall management for services and activities of assigned Department of Information Technology (DoIT) area, including, but not limited to local area networks (LAN), wireless networks (WLAN), wide area networks (WAN), firewalls, physical and virtual servers, voice/communication systems, network/server/application monitoring tools, enterprise storage, and data backup/recovery.
• Introduce innovative, differentiating infrastructure and operations capabilities that enhance employee productivity and the citizen experience.
• Benchmark, analyze, report, and make recommendations for the improvement and growth of the technology infrastructure and systems.
• Investigate and take action regarding IT infrastructure requests, suggestions, or complaints.
• Coordinate, plan, implement, and troubleshoot, hardware/software upgrades, daily operations for managing all cloud and on premises storage, shares, and backup and disaster recovery processes.
• Monitor, manage, and support server systems and infrastructure utilizing relevant support tools and keeping the server environment up-to-date with OS and security patches, updates, and security compliance for all server and data environments.
• Provide after hours support for the entire infrastructure environment as needed.

Minimum Qualifications

The following minimum qualifications are required to be met at the time of application.

Education and Experience:

• Bachelor's degree from an accredited college or university with major course work in computer science, information systems, or a related field.
• 5 years of increasingly responsible experience, including Physical and Virtual Server administration, enterprise storage administration, middleware administration network, router, and switch administration, voice/visual/communication technologies, project management, and quality assurance.
• Two years of supervisory experience.

OR

• Associates degree or equivalent (60 semester/90 quarter credits) college level coursework in computer science, information systems, or a related field.
• 7 years of increasingly responsible experience, including Physical and Virtual Server administration, enterprise storage administration, middleware administration network, router, and switch administration, voice/visual/communication technologies, project management, and quality assurance.
• Two years of supervisory experience.

OR

• Two years of experience as a Systems Analyst, Senior Systems Analyst, Database Administrator, Helpdesk Supervisor, Network Analyst, and/or a Senior Network Analyst with the City of Reno.

License:

Valid drivers license.

Supplemental Information

To Apply:

Please submit your completed application and all additional information/documentation requested online at www.reno.gov/jobs by June 7, 2026 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or Civil Service Office, any Nevada Job Connect location, local libraries, or educational facilities.

If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627.

Application Preparation:

A complete application is required, including detailed work experience and education. Résumés may be submitted as supplemental information but will not be reviewed when determining minimum qualifications.

Examination Process:

Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments which includes a Cognitive Abilities Test, Emotional Intelligence Profile, and an Employee Personality Profile; along with a Training and Experience evaluation (T&E) weighted as follows:

Training & Experience Evaluation (T&E) = 70%

Cognitive Abilities Test = 30%

Employee Personality Profile = Informational purposes only

Emotional Intelligence Profile = Informational purposes only

Online Assessment Details:

Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.

The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on June 7, 2026. Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process.

Training and Experience Evaluation (T&E) Details:

The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application.

• Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.
• Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.
• In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.
• Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.
• "See Resume" or "See above," etc., are not qualifying responses and will not be considered.
• Changes or corrections to your responses cannot be made once your application packet has been submitted.
• TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.

Notification:

Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.

We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven't opted in before, the option will appear before you submit your application. If you've previously opted in or out, you can update your choice anytime in account settings in your governmentjobs.com profile.

Testing Accommodation:

We strive to ensure equal access for all individuals. If you require an accommodation due to a disability, you must inform the Chief Examiner by completing the Accommodation Request Form by the closing date of this announcement. All requests will be handled with confidentiality and respect.

Contact Information:

Reports (Rule XV, Section 2)Applicants are responsible for keeping the Reno Civil Service Commission informed of their current contact information including phone number, email, and mailing address.

Employee/Veteran Preference in the Event of Tie Scores:

Open Competitive Examination (Rule VII, Section 7):

In the event of tie scores, candidates will be provided a rank preference in the following order:

• City of Reno classified employees who are veterans
• City of Reno classified employees who are not veterans
• City of Reno non-classified employees and external candidates who are veterans

This preference is only used to break ties. Proof of honorable discharge must be submitted with the application.

Promotional Examinations (Rule VIII, Section 7):

If two or more employees earn the same final score (including seniority points), veterans' preference will be applied if any of the tied employees have submitted proof of an honorable military discharge. This preference is only used to break ties. If a tie still remains, it will be broken based on seniority in the current classification. Proof of honorable discharge must be submitted with the application.

Seniority Points: Seniority Credit (Rule VIII, Section 9):

Classified employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:

The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum.

Appointment and Certification:

Appointments to positions in the Citys Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a persons rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.

Probationary Period:

Certification of Eligibles, Appointments, and Probation (Rule VII, Section 12)

Classified employees who are newly hired, promoted, reclassified, transferred, or who voluntarily demote to a lower position are subject to a probation period.

The only exception is if an employee chooses to voluntarily demote back to the exact job they previously held within 24 months of being promoted.

Questions and Updates:

Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov.

The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.

Please use this Health and Welfare Benefit Link to learn more about the City of Renos great employee benefit plans and wellness programs.

01

Minimum Qualification Review

The following questions are a required part of your application for this position. Your answers will be used to assist us in evaluating your related work experience and education to determine if you meet the minimum qualifications for this position as outlined on the job posting.

Things to consider before you proceed:

• Resumes are not reviewed or considered in the evaluation process.
• All of your relevant experience must be clearly listed in the work experience section of your application.
• Unlike a resume which summarizes duties, your application should include detailed descriptions of your job responsibilities, tasks performed, and scope of work.
• Complete information assists us to accurately evaluate your qualifications, training, and experience.
• List multiple positions with a single employer separately within the work experience section.
• Failure to attach copies of required certifications, licenses, and/or proof of education beyond high school may result in disqualification during the minimum qualifications review. Proof of high school diploma does not need to be submitted.
• Information provided in your application may be verified.

By checking below, you confirm your application contains accurate, complete and truthful information. Any evidence of falsification or omission of material facts may result in disqualification from the recruitment process in accordance with Civil Service Rules.

• I confirm

02

Are you a current classified City of Reno employee?

• Yes
• No

03

Do you have a valid drivers license?

• Yes
• No

04

Which of the following best describes your highest level of qualifying education?

• High school diploma or equivalent
• Two years (60 semester/90 quarter hours) of college level course work in computer science or information systems.
• Two years (60 semester/90 quarter hours) of college level course work in a closely related field
• Four years (120 semester/180 quarter hours) or more of college level course work in computer science or information systems.
• Four years (120 semester/180 quarter hours) or more of college level course work in a closely related field
• None of the above

05

Only answer this question if your course work is in another field related to this position.

How has your course work prepared you to perform the work of this position?

06

Education Documentation Requirements: In order for education beyond high school to be considered in meeting the minimum qualifications and/or credited as part of the assessment process, you must attach supporting documentation to your application. Important Guidance: • Transcripts (official or unofficial) are highly recommended and preferred as they provide detailed information about coursework and area of study. • A diploma may be accepted; however, diplomas alone may not provide sufficient detail to determine if your education is directly related to the minimum qualifications (such as not having a major listed, or being in a non-related field). Applications submitted without documentation will be evaluated without consideration of education. If minimum qualifications cannot be met through work experience alone, the application may be rejected. Have you attached transcripts or other verifiable education documentation?

• I have attached transcripts and/or diploma(s)
• I have not attached documentation. I understand that my education beyond high school will not be considered and my application may be rejected if minimum qualifications are not met through work experience alone

07

Do you have at least two years of supervisory experience?

• Yes
• No

08

Which of the following best describes your qualifying paid work experience?

• Two years of experience as a Systems Analyst, Senior Systems Analyst, Database Administrator, Helpdesk Supervisor, Network Analyst, and/or a Senior Network Analyst with the City of Reno.
• I have five years but less than seven years of increasingly responsible experience, including Physical and Virtual Server administration, enterprise storage administration, middleware administration network, router, and switch administration, voice/visual/communication technologies, project management, and quality assurance.
• I have seven years or more of increasingly responsible experience, including Physical and Virtual Server administration, enterprise storage administration, middleware administration network, router, and switch administration, voice/visual/communication technologies, project management, and quality assurance.
• None of the above

09

Provide a list of employers where you gained your qualifying paid work experience from the work experience section of your application. Include the name of the employer, your title, the amount of time you worked in the position (full-time equivalent), the work you performed and your level of responsibility.

This information must be provided in order to continue in the screening process, "See Resume" or "See Application" as a response may be grounds for disqualification.

10

Training and Experience Evaluation

The following section of the Supplemental Questionnaire is part of the Civil Service test for this position and must be completed online at the time of application. Questionnaires submitted as an attachment to the online application will not be considered. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. All responses must be verified by the applicant in the work experience section of this application.

Failure to provide adequate responses to the following questions may result in lower scores or disqualification from the selection process.

Do you certify that all information provided in the Supplemental Questionnaire is true and correct to the best of your knowledge?

• Yes
• No

11

How many years of work experience do you have supervising employees?

• I do not have any experience in this area.
• Minimal, less than two years
• Two years but less than five years
• Five years but less than seven years
• Seven years but less than ten years
• Ten years or more

12

Which best describes your experience addressing employee performance issues?

• I do not have any experience in this area.
• I have observed or assisted in handling performance issues
• I have addressed minor performance issues with guidance from a supervisor
• I have independently addressed performance issues, including coaching and corrective actions
• I have led formal disciplinary processes, including documentation, investigations, and resolution of complex personnel issues

13

Which best describes your experience with budget development and administration?

• I do not have any experience in this area.
• I have tracked expenses or budgets prepared by others
• I have assisted in budget preparation or monitoring
• I have independently managed a program or project budget
• I have developed, administered, and adjusted budgets, including forecasting and resource allocation decisions

14

Which best describes your experience developing or implementing operational standards, policies, or procedures for IT infrastructure or operations?

• I do not have any experience in this area.
• I have followed established policies and procedures but have not contributed to their development
• I have provided input or suggestions for improving policies or procedures
• I have developed or implemented policies or procedures within a program or functional area
• I have led the development, implementation, and enforcement of enterprise operational standards, governance practices, or infrastructure policies

15

In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed in that area (responses should be 2-3 paragraphs).

16

Which best describes your experience managing IT vendors, contracts, or service agreements?

• I do not have any experience in this area.
• I have worked with vendors as part of a project or assignment.
• I have assisted with evaluating vendors, quotes, or service agreements.
• I have independently managed vendor relationships, contracts, or procurements.
• I have led complex procurement processes, contract negotiations, or enterprise vendor management activities.

17

Which best describes your experience with virtual server infrastructure such as VMware ESXi or similar virtualization platforms?

• I do not have any experience in this area.
• I have basic familiarity or limited exposure
• I have assisted with administration or maintenance activities
• I have independently administered and maintained virtual server environments
• I have designed, implemented, upgraded, or managed enterprise-scale virtual infrastructure environments

18

Which best describes your experience managing enterprise backup and disaster recovery operations?

• I do not have any experience in this area.
• I have basic familiarity with backup or recovery processes
• I have participated in backup administration or recovery testing
• I have independently administered backup and disaster recovery systems
• I have developed, implemented, or managed enterprise disaster recovery strategies, testing, and continuity planning

19

Which best describes your experience ensuring continuity of IT operations and system availability?

• I do not have any experience in this area.
• I have assisted with operational support and troubleshooting activities.
• I have independently managed operational support, maintenance windows, and system uptime.
• I have overseen enterprise operational continuity, including monitoring, escalation procedures, incident response, and after-hours support coordination.

20

Which best describes your experience with secure network infrastructure design and administration?

• I do not have any experience in this area.
• I have limited exposure to networking concepts or equipment.
• I have assisted with network administration or support activities.
• I have designed, implemented, or managed secure enterprise network infrastructure environments supporting scalability, redundancy, and security compliance.

21

Which best describes your experience managing IT infrastructure or operations programs?

• I do not have any experience in this area.
• I have participated in infrastructure or operations projects
• I have managed individual infrastructure projects or initiatives
• I have managed infrastructure functional areas
• I have overseen comprehensive infrastructure and operations programs involving multiple systems, teams, vendors, and strategic priorities

22

In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed in that area (responses should be 2-3 paragraphs).

23

Which best describes your experience evaluating and improving IT service delivery or operational performance?

• I do not have any experience in this area.
• I have provided feedback regarding operational issues or service improvements
• I have assisted with operational reviews or performance monitoring
• I have independently analyzed operational performance and implemented improvements
• I have led service delivery optimization efforts using benchmarking, metrics, trend analysis, or process redesign to improve organizational performance or user experience

24

In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed in that area (responses should be 2-3 paragraphs).

Required Question

Employer City of Reno

Address PO Box 1900

Reno, Nevada, 89505

Phone (775) 334-2223

Website http://www.reno.gov/jobs