INFORMATION TECHNOLOGY MANAGER I

Job Posting: Client Services Section Manager

Department of Consumer Affairs

JC-525850

• Client Services Section Manager

INFORMATION TECHNOLOGY MANAGER I

$9,387.00 - $12,579.00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 8/3/2026

Application Methods:

Electronic (Using your CalCareer Account)

By Mail

Drop-off

Print Job

Save Job

Job Description and Duties

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

Please let us know how you heard about our position by taking this survey.

Department of Consumer Affairs Recruitment Survey

CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

Link to the ITM I Exam: CalCareers

Under the general direction of the Office of Information Services, Chief Technology Officer (CEA-B), the Information Technology Manager I - Client Services Section Manager, manages multiple domains and disciplines; develops performance metrics; performs budgeting, contract management, policy formulation, and resource management; establishes service levels; and develops performance metrics over the Client Services Section.

The incumbent provides leadership, guidance, and supervision to staff responsible for these functions, ensuring successful execution of procurement strategies, contract development, and ongoing vendor management. This position is responsible for resolving the most sensitive and complex contractual and operational challenges, ensuring compliance with state policies and supporting the timely delivery of high-priority technology initiatives.

Interview Information: If you are selected for an interview, we look forward to meeting you in person at DCA Headquarters in Sacramento. Please note all interviews will be held on-site.

You will find additional information about the job in the Duty Statement.

Working Conditions

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee's monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period as outlined on "Section 2113 - Personal Leave Program (PLP)" of the CalHR Manual. The salary range(s) included on this job posting do not reflect the reduction in pay.

Telework Information: *This position may/may not be eligible for telework. The amount of telework is at the discretion of the Office of Information Services (OIS) and based on the current telework policy. While the OIS supports telework where possible, in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksite with minimal notification if an urgent need arises, as determined by the Department.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY MANAGER I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-525850

Position #(s):

610-710-1405-XXI

610-710-1405-XXX

Working Title:

Client Services Section Manager

Classification:

INFORMATION TECHNOLOGY MANAGER I

$9,387.00 - $12,579.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Multiple

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Facility:

Office of Information Services

Department Information

The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA educates consumers and protects professionals from unfair competition by unlicensed practitioners.

DCA is a unique and dynamic department consisting of 36 different boards, bureaus, a commission, and a program that license and regulate more than 3.4 million licensees in more than 280 license types including certificates, registrations, and permits. DCA has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees.

Career Opportunities - Department of Consumer Affairs (DCA)

Are you a highly motivated employee who enjoys providing excellent customer service and is seeking a supportive team environment? Then the Department of Consumer Affairs (DCA) is the place you are searching for. The mission of the DCA is to promote and protect the interests of California consumers. The DCA's Office of Information Services (OIS) supports clients who license and regulate various industries within the state of California. The OIS is recruiting for a highly motivated and enthusiastic employee with solid development skills and a commitment to continuous improvement. A supportive team environment will welcome you.

Special Requirements

Criminal Offender Record Information (CORI): Title 11, section 703 (d) of the California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI). Pursuant to this requirement, applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring. In accordance to DCA's (CORI) procedures, clearance shall be maintained while employed in a CORI-designated position. Additionally, the position routinely works with sensitive and confidential issues and/or materials and is expected to maintain the privacy and confidentiality of documents and topics pertaining to individuals or to sensitive program matters at all times.

Conflict of Interest (COI): This position is subject to Title 16, section 3830 of the California Code of Regulations, the Department of Consumer Affairs' Conflict of Interest Regulations. The incumbent is required to submit a Statement of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1st, and within 30 days of leaving office.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 8/3/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Consumer Affairs

Office of Human Resources

Attn: Recruitment Technician JC-525850 WS

1625 North Market Blvd., Suite N-321

Sacramento, CA 95834

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Consumer Affairs

Office of Human Resources

Recruitment Technician JC-525850 WS

1625 North Market Blvd., Suite N-321

Sacramento, CA 95834

The drop off location may be non-operational on weekends and holidays. 08:00 AM - 05:00 PM.

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A statement of qualifications is required for this position. Please refer to the Statement of Qualifications Requirements section for instructions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience leading complex IT procurements, contract negotiations, and vendor performance oversight.
• Strong knowledge of State procurement laws, policies, and risk-based decision-making practices.
• Ability to understand technical requirements, system integrations, and IT solution impacts on business operations.
• Demonstrated leadership in supervising multidisciplinary teams and managing shifting priorities.
• Proficiency in project management methods, budgeting, scheduling, and delivering executive-level documentation.
• Skill in interpreting audits, ensuring compliance, and aligning procurements with security, privacy, and governance standards.
• Strong communication and collaboration skills with technical SMEs, legal staff, vendors, and executives.
• Commitment to equity, ethical procurement practices, and maintaining a professional, harassment-free work environment.

In addition to evaluating desirable qualifications the following factors will be applied to evaluating each candidate:

• Possess strong written, analytical, and research skills with the ability to compose accurate, concise, and detailed written determinations and proposed decisions;
• Possess the ability to communicate professionally and effectively, both verbally and in writing, including the ability to negotiate credibly and persuasively, with a variety of stakeholders;
• Possess the ability to lead, supervise, coordinate, train, motivate, appraise and discipline staff;
• Demonstrate the ability to handle multiple priorities simultaneously and effectively;
• Exercise good judgement, work well under pressure, and meet deadlines;
• Demonstrate a strong ability to research, understand, interpret, and articulate applicable laws, rules, and regulations and provide clear, concise, and effective written actions and documentation to support decisions;
• Demonstrate strong organizational and time management skills in fast paced environment;
• Possess excellent interpersonal skills to deal effectively with difficult, sensitive, and confidential matters.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

The Department of Consumer Affairs, Office of Information Services is located in the Natomas area, offers FREE PARKING with electric vehicle charging stations, an in-house café, vending machines, and offers many nearby restaurants and retail stores, including Natomas Marketplace | Shops, Dining & Services in Sacramento, CA and Sacramento Gateway. Just a short distance from I-80 and I-5, with a bus stop directly in front of the building.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:

Sophia Bruinsma

(916) 471-0741

sophia.bruinsma@dca.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Officer

(916) 574-8280

EEO@dca.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

STATEMENT OF QUALIFICATIONS REQUIREMENTS

A Statement of Qualifications (SOQ) is REQUIRED and MUST be submitted with your application to be considered for this position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. When responding to the SOQ, applicants must follow these guidelines: Responses must be typewritten, no more than two (2) pages using no smaller than a 11-point font. Identify the page with your full name and "Statement of Qualifications" appearing below it in the page header and the header contents should be centered.

Please review the Duty Statement and the Desirable Qualifications for the Supervisor.

PLEASE ANSWER THE FOLLOWING QUESTIONS, each item separately, indicating the corresponding item for each response.

1. Please describe your experience supervising or leading technical teams, including how you have motivated staff, prioritized workloads, and ensured successful delivery of Information Technology (IT) projects or services.

2. Tell us about your experience with ServiceNow (or a comparable platform). Highlight one example where your technical expertise directly improved a business process or service delivery.

3. Briefly summarize your experience in each of the desirable qualifications. List the desirable qualification in order listed in this posting followed by your summary.

Filing Instructions

If you are using education to meet the minimum qualifications, as specified in the classification specification (http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx), please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678). https://jobs.ca.gov/pdf/std678.pdf

Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

Multiple positions may become available.

Electronic Submission:

Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as state on the job vacancy announcement.

U.S Postal Service Mail:

Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery:

Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.

Please note the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact JobPostings@dca.ca.gov. For all other questions, regarding your CalHR CalCareer account, you may contact the CalCareer unit at (866)844-8671.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.