INFORMATION TECHNOLOGY (BAND B) - TELECOMMUNICATIONS ANALYST - OAHU

State of Hawaii

HI

JOB DETAILS
SALARY
$5,369–$7,644
SKILLS
Analysis Skills, Bid Analysis, Collective Bargaining, Consulting, Cost Control, Customer Relations, Dental Insurance, Documentation, Driver's License, Facebook, Federal Government, Government, Government Organizations, Health Insurance, Healthcare, Information Technology & Information Systems, Interpersonal Skills, Job Fairs, LinkedIn, Nonprofit, Operational Improvement, Operations Planning, Payroll Tax, Presentation/Verbal Skills, Print Advertising, Problem Solving Skills, Process Analysis, Reconciliation, Regulations, Reimbursement, Requirements Management, Retirement Plan, Secondary School, Service Level Agreement (SLA), Student Loans, Systems Analysis, Team Lead/Manager, Technical Leadership, Telecommunications, Time Management, Twitter, Vendor/Supplier Evaluation, Vision Plan, Voice Applications
LOCATION
HI
POSTED
30+ days ago

INFORMATION TECHNOLOGY (BAND B) - TELECOMMUNICATIONS ANALYST

OAHU

  • Salary: See Position Description
  • Location: Island of Oahu
  • Job Type: Various
  • Job Number: 26-0086
  • Department: Various
  • Opening Date: 03/07/2025
  • Closing Date: Continuous

Description

Benefits

Questions

Recruitment Information

Recruitment Number: 26-0086

Journeyworker: $5,369 to $7,644 per month (SR-22, Step D to M). Senior Specialist/Subject Matter Expert: $6,043 to $8,601 per month (SR-24, Step D to M).

Note: Hiring rates will be based on availability of funds, the applicants qualifications, and other relevant factors.

Note: Employees appointed to temporary positions may also gain membership in the civil service upon satisfactory completion of an initial probation period of at least six months. Once you become a member of the civil service, you become eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits afforded to an employee in a permanent position with the exception of return rights and placement rights associated with a reduction-in-force. A continuous recruitment may be closed at any time. The notice of the last day to file applications will be posted on the State of Hawaiis Civil Service Job Opportunities Listing page of our website.

Duties Summary

Positions assigned to this level will independently perform the full range of Systems Analysis work ranging from the Journeyworker to the Senior Specialist/Subject Matter Expert levels.

TELECOMMUNICATIONS ANALYST:

  • Evaluates user requests for new or modified voice and/or data systems, software and hardware.
  • Develops specifications and technical implementation plans.
  • Recommends alternative solutions to reduce costs or improve service.
  • Plans and coordinates installation dates with users, development and engineering staff and vendors.
  • Follows- up to ensure that service level agreements have been achieved and resolves any outstanding issues.
  • Participates in evaluation of vendor proposals and in developing and documenting operational standards.

Journeyworker:

  • Performs complex professional work and exercises independent judgment, discretion and adaptation in determining an approach and applying broad concepts, subject matter knowledge, professional skills and techniques in order to successfully complete assignments and fulfill the full scope of responsibilities.
  • Assignments require considerable knowledge of applicable laws, rules, policies, regulations and procedures in a subject matter area or field of expertise; and typically requires the analysis and understanding of various factors, conditions, processes, functions etc., in order to formulate a feasible solution/work product.
  • Controlling precedents, policies, procedures and decisions are not immediately apparent to problems being analyzed.
  • Positions may be assigned work as a generalist, performing the full range of professional work from simple to highly complex assignments, but spends the majority of work time performing complex professional work.
  • Positions may be assigned work as a specialist performing the full range of work in a specialized area encompassing a range of complexity from simple to highly complex work but spends a majority of work time performing complex work in the specialized area.

Senior Specialist/Subject Matter Expert:

  • Performs the most advanced level of work, requiring the application of comprehensive and in-depth knowledge, and seasoned judgment.
  • As the senior specialist, positions serve as a project or team leader initiating, coordinating, and completing highly complex projects.
  • Projects are of such scope and complexity to require directing a team of lower level specialists at the journeyworker level and ensuring accuracy and timely completion.
  • As the subject matter expert, positions perform the most complex work in a particular subject matter area for a majority of work time on a regular and continuing basis; and/or provides expert advisory, consultative, and technical guidance to others on their respective area of expertise.
  • Assignments require the resolution of novel, controversial or unusual situations; encompass a broad range of elements, some of which are conflicting and difficult to reconcile or accommodate; and/or involve responsibility for highly complex projects and/or activities that require the consideration and reconciliation of various issues of an unprecedented nature.
  • Decision-making is difficult because of the uncertainty in approach, methodology, or interpretation and evaluation of processes that result from events such as continuing and frequent changes in program, technological developments, unknown phenomena, or conflicting requirements.
  • The work requires originating new techniques and/or standards.

Minimum Qualification Requirements

To qualify, you must meet all of the following requirements:

Legal Authorization to Work: The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.

General Experience/Education:

  • Four (4) years of progressively responsible administrative, professional or analytical work experience that provided the competencies: Customer Focus, Initiative, Reading, Writing, Oral Communication, Decision Making, Problem Solving, Reasoning, Information Management, Interpersonal Skills, Technical Competence, and Organizational Awareness; or
  • Graduation from an accredited four (4) year college or university with a bachelors degree; or
  • Any equivalent combination of experience and education.

Specialized Experience: Two to four years of professional work experience in the Telecommunications Analysis Specialty Area; or any equivalent combination of training and experience.

Drivers License: Some positions require possession of a valid drivers license at the time of appointment. The immediate vacancy has this requirement.

The information provided above represents a summary of the complete Minimum Qualification Requirements. To view the Requirements in their entirety, please CLICK HERE.

02937:82722.010116:13:DT

Other Information

The State of Hawaii complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-1111 for assistance.

PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service

ELECTRONIC NOTIFICATION TO APPLICANTS The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.

Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.

TESTING INFORMATION The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.

In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing are required, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this phase of the selection process.

Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of the application.

[CLICK HERE for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the State Recruiting Offices Levels of Review.]

YOUR JOB BENEFITS WITH THE STATE OF HAWAII The State of Hawaii offers its employees who are members of the civil service a range of benefits. Some benefits are offered as a result of collective bargaining agreements and changes may occur.

A summary of these benefits, which is based on full-time employment, is listed below.

Note: Benefits for NON-CIVIL SERVICE appointments will be provided by the hiring department at the time of interview.

With Civil Service modernization, effective July 1, 2002, employees appointed to temporary positions may also gain membership in the civil service upon satisfactory completion of an initial probation period of at least six months. As a temporary member of the civil service, you will be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits afforded to members of the civil service, with the exception of return rights and placement rights associated with a reduction-in-force of a permanent member of the civil service.

Paid Holidays You may be eligible for 13 paid holidays each year; 14 holidays during an election year.

Paid Vacation You may earn vacation leave at a rate that other employers find tough to match - 21 days each full year from the FIRST year of employment. This compares to an average of 10 days offered by private companies. You may accumulate up to a total of 90 days (720 hours) of vacation.

Paid Sick Leave You may earn sick leave at the same rate as vacation - 21 days per year from the FIRST year, and there is no limit on the amount you can accumulate. Expectant mothers may also use sick leave for pre-natal or post-natal check-ups or any illness related to pregnancy. Plus, unused accumulated sick leave may eventually be used to increase your retirement benefits in certain situations.

Other Leaves Reasonable time off with pay may be provided for jury or witness duty, a death in the family, some military duty, and donation to the Blood Bank. Leave sharing donations may be granted to eligible employees who have serious personal illnesses or injuries or need to care for a seriously ill or injured family member. Various leaves without pay may also be granted with full re-employment rights.

Health Insurance The State pays a part of the premiums for each employees enrollment in a State sponsored Medical, Drug, Vision, and Dental Plan. For more information, visit the Employer Union Trust Fund website www.eutf.hawaii.gov for coverage and options.

Group Life Insurance The State provides a free life insurance policy for employees.

Retirement Plan The State contributes to a retirement plan for eligible employees. Generally, employees under the Hybrid Plan with 10 years of credited service and who have reached 65 years of age or have 30 years of credited service and have reached 60 years of age may retire and receive benefits. To find out more about the options you have, go to http://ers.ehawaii.gov.

Premium Conversion Plan Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.

Flexible Spending Accounts Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis.

Transportation Benefits Participating employees may increase their take-home pay by having the State deduct qualified transportation expenses (i.e. eligible parking fees, monthly bus passes for TheBus, fare coupons for The Handi-Van, Vanpool Hawaii participation fee, etc.) through pre-tax payroll deductions.

Deferred Compensation The State offers employees a voluntary pre-tax retirement savings plan designed to give employees a tax break today and an opportunity to build a retirement nest egg through voluntary payroll deductions. Several types of investment options are available.

Temporary Disability Insurance Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program.

Social Security As an employer, the State also contributes to an employees social security account.

Promotions & Transfers For employees with membership in the civil service, the State offers promotion and transfer opportunities throughout the State Executive Branch.

Training & Continuing Education The State supports developmental activities related to an employees work. In many departments there are numerous in-service training opportunities available. Sabbatical leaves with pay are available for qualified employees.

Travel Expenses The State may pay for certain business related travel expenses including mileage reimbursement for use of a personal car during work, airfare, meals and lodging expenses for trips to neighbor islands or out of state.

Incentive & Service Awards The State has a program that recognizes employees for their years of service and provides cash awards for their superior accomplishments and other contributions that improve State operations.

Union & Collective Bargaining Employees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employees job is excluded from collective bargaining.

The above information is solely intended as a summary of the benefits available to State of Hawaii employees and is subject to change. Whether or not you are entitled to a particular benefit will depend on your specific appointment and employment status (included, excluded, exempt, non-exempt). Please refer to the appropriate collective bargaining agreement or executive order and all applicable laws, rules, policies, or plan documents for further details. Nothing herein shall be deemed as creating an employment contract, promise of employment, promise of continued employment, or obligation of any kind on the part of the State of Hawaii.

[CLICK HERE for more information on the State of Hawaiis Benefits At-A-Glance.]

The State of Hawaii is an Equal Opportunity Employer.

Revised 01/13

01 RECRUITMENT SURVEY (MANDATORY) Completion of this survey is mandatory. You must select one option; multiple selections permitted. The information you provide will be used to improve our recruitment efforts. We appreciate your cooperation.

What led you to explore career opportunities with the State of Hawaii?

  • State Recruiting Office
  • Job Announcement Posting
  • Visit to the State Recruiting Office or Workforce Development Office
  • Job Fairs
  • Consolidated Theatres
  • TheBus
  • Shopping Mall
  • Advertisements
  • Print Advertisements
  • Word of Mouth (State of Hawaii Employee, Speaker at a Presentation, School Counselor, etc.)
  • Army Partnership for Youth Success (PaYS)
  • SkillBridge Program
  • LinkedIn
  • Facebook, Twitter, Instagram, etc.
  • Governmentjobs.com
  • Internships
  • Other

02 EMPLOYMENT STATUS SURVEY #1 Completion of this survey is mandatory. You must select one option. This information will assist us with our recruiting efforts. We appreciate your cooperation.

Which of the following reflects your current employment status?

  • Currently working in the private sector
  • Currently working for a non-profit organization
  • Currently working for the federal government
  • Currently working for the State of Hawaii
  • Currently working for another State
  • Currently working for a local county agency (e.g., Maui County, City and County of Honolulu)
  • Recent Graduate (e.g., high school or college)
  • Currently unemployed for the past six months or more
  • Recently laid off in the past six months (if you select this option, please indicate the employer in the next question)
  • Other (if you select this option, please explain in the next question)

03 EMPLOYMENT STATUS SURVEY #2 Completion of this survey is mandatory. This information will assist us with our recruiting efforts. We appreciate your cooperation.

If you selected recently laid off in response to Employment Status Survey #1, please indicate the name of the employer from which you were laid off.If you selected other in response to Employment Status Survey #1, please explain.If these two options do not apply to you, please indicate "N/A."

04 APPLICANTS ACKNOWLEDGMENT - REQUIRED SUPPLEMENTAL QUESTIONS The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the qualification requirements and/or your final score. Failure to provide detailed and complete information may result in your application being rejected or receiving a lower score.

Please do not submit a resume in place of completing the Supplemental Questions. You must submit verification (e.g., copies of official transcripts or diploma as instructed below) in order to receive credit for education.

In general, proof of education downloaded from and/or submitted through the internet will not be accepted. Education obtained outside the United States must be comparable to education earned at a regionally accredited school in the United States. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.

To receive credit for substitute, temporary assignment, or volunteer experience, you must submit an official letter of verification. The letter should include the job title, employment dates, number of hours worked, a description of the duties performed, and a contact name and phone number. Any information you submit may be verified. Supporting documents must be either electronically attached to your application or submitted to our office at: State of Hawaii - Department of Human Resources Development 235 South Beretania Street - 11th Floor - Honolulu, Hawaii 96813

If you previously submitted supporting documents (e.g., transcripts, diploma, drivers license, etc.) to our office, you are not required to resubmit them.

I acknowledge that I have read, understand and agree to all of the above.

05 APPLICANTS ACKNOWLEDGMENT (Continued) Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified. In general, concurrent experiences and/or education will not be double credited unless otherwise specified. Your possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall paid or unpaid experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position. Our calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro-rated. Example: Twelve months of experience at 20 hours/week will be pro-rated to six months of experience. Also, hours worked in excess of 40 hours/week will not be extra credited. Example: Twelve months of experience at 60 hours/week will be credited as one year of experience, not one and a half years.

I acknowledge that I have read, understand, and agree to all the above.

06 APPLICANTS ACKNOWLEDGMENT - MINIMUM QUALIFICATION REQUIREMENTS (Complete information and details) A summary and link to the complete Minimum Qualification Requirements are provided in the job announcement. I acknowledge I have accessed the link provided, and have read, understand, and agree to all the above.

07 BASIC EDUCATION/EXPERIENCE REQUIREMENT Please indicate how you meet this requirement by selecting one of the following choices. (Refer to the Minimum Qualification Requirements for more detailed information.)

In order to receive credit for your academic training, you MUST SUBMIT a legible copy of your OFFICIAL TRANSCRIPTS by attaching it to your online application. NOTE: If you are using relevant work experience in lieu of a Bachelors degree to fulfill the Basic Education/Experience Requirement, you must clearly describe this work experience in your application. In order to receive credit, this experience must demonstrate competencies that are comparable in scope, level, and quality to knowledge and skills gained through completion of study leading to a Bachelors degree.

  • I do not meet the Basic Education/Experience requirement.
  • I do not possess a Bachelors degree, but possess administrative, professional or analytical work experience that provided the competencies described in the Minimum Qualification Requirements.
  • I do not possess a Bachelors degree, but possess equivalent combination of experience and education.
  • I possess a bachelors degree from an accredited university or four-year college.

08 BASIC EDUCATION/EXPERIENCE REQUIREMENT (Continued) If you stated "I do not meet the Basic Education/Experience requirement" or "I possess a Bachelors degree from an accredited university or four-year college" for Question #7 above, please indicate "N/A" below.

If you stated I do not possess a Bachelors degree, but possess four (4) years of progressively responsible administrative, professional or analytical work experience that provided the competencies described in the Minimum Qualification Requirement or I do not possess a Bachelors degree, but possess equivalent combination of experience and education for Question #7 above, provide the following information to address your relevant background.

All employers listed here must be included on your application. Address each change in employer or positions(s) with the same employer separately. The information for EACH employer should include:

  • A. Employers name, employment dates (Month/year to Month/year), and your official job title.
  • B. Average number of hours spent collectively on duties below.
  • C. Description of employer (government agency, private firm, self-employment, other agency, consultant, etc.). What kinds of services did it provide? To whom (primary clientele)?
  • D. What was the primary function of your position and your major duties and responsibilities?
  • E. Describe your competencies, if any, with this employer in each of the following areas. Include your specific role, the steps you took, and relevant examples to show the scope and extent of your duties and responsibilities. Address each area separately:

    1. Customer Focus
    2. Initiative
    3. Reading
    4. Writing
    5. Oral Communication
    6. Decision Making
    7. Problem Solving
    8. Reasoning
    9. Information Management
    10. Interpersonal Skills
    11. Technical Competence
    12. Organizational Awareness
    13. <
    14. F. What was the official job title of your supervisor? How did your job duties and level of authority differ from those of your supervisor? Be specific and complete in your responses.
    15. To receive credit, the employer(s) and each position described above must be identified in the experience section of your application. A resume submitted in lieu of answering each supplemental question completely will not be accepted. We do not make assumptions. If your write up is unclear, you may be asked to provide a copy of your official Job/Position Description.

      09 SPECIALIZED EXPERIENCE REQUIREMENT Applicants must possess two to four years of professional systems analysis work experience.

      How many years of progressively responsible professional experience as described in the Minimum Qualification Requirements do you possess?

      • No Experience.
      • Less than 1 year of experience.
      • 1 year to less than 2 years of experience.
      • 2 years to less than 3 years of experience.
      • 3 years to less than 4 years of experience.
      • 4 years to less than 5 years of experience.
      • 5 years to less than 6 years of experience.
      • 6 years to less than 7 years of experience.
      • 7 years to less than 8 years of experience.
      • 8 or more years of experience.

      10 If you stated that you have No Experience in Question 11 above, please indicate N/A below.

      If you stated that you possess the Specialized Experience, please provide the following information to address your relevant background.

      All employment information listed below should also be listed on your application. Address each change in employer or positions with the same employer separately. The information for EACH employer should include:

      • A. Name of employer, your official job title, dates of employment (mo/yr-mo/yr) and the average number of hours worked per week.
      • B. A brief description of this employer, including the type of organization (government agency, private corporation, etc.), the section your position was located in, the number and type of staff you worked with, the activities or services provided, and the clientele served.
      • C. Describe your primary function and major duties and responsibilities.
      • D. Describe experience, if any, in each of the following areas relating to Telecommunication Technology. If none, so indicate. Include your specific role, the steps you took, who you worked with and what happened as a result.

        1. Do you have experience in telecommunications technology such as VoIP, radio, or wireless broadband? If yes, please detail the specific technologies.
        2. For the telecommunications technologies mentioned above, please describe your experience evaluating user requests for new or modified voice and/or data systems, software, and hardware.
        3. Describe your experience working with vendors to implement user needs for these technologies.
        4. Describe your experience recommending alternative solutions to reduce costs or improve service.
        5. Describe your experience planning and coordinating installation dates with users, development/engineering staff, and vendors.
        6. Describe your experience in following up to ensure that service level agreements have been achieved and resolving any outstanding issues.
        7. Describe your participation in evaluating vendor proposals and developing or documenting operations standards.
        8. <
        9. E. Who were the users or clients served?
        10. F. Describe any other IT-related duties youve performed with this employer.
        11. G. How did you gain the knowledge and skills required to perform the duties described in D1 to D7 above?
        12. I. Which best describes the level of work you performed (choose one): trainee, assistant, fully independent, or supervisor?
        13. H. What was the official job title of your supervisor? Describe in detail how your duties and level of authority differed from your supervisor. Be specific and complete in your responses.
        14. Employers and each position held must be identified in your resume. We do not make assumptions. If your write up and resume are unclear, you may be asked to provide a copy of your official Job/Position Description.

          11 ADDITIONAL EDUCATION OR TRAINING Additional education or training is NOT a requirement for these positions but may be awarded extra consideration in our review.

          Have you completed any other formal or higher level education or training at a community college, 4 year college, university or IT Industry Association which is related to systems analysis or IT?

          If Yes, please provide the name of the school, college/university or IT Industry Association, duration and the type of education, training or certification you received.(Note: In order to receive credit for your training and/or certifications, you MUST SUBMIT OFFICIAL DOCUMENTATION of your training or certification by attaching it to your online application.)

          Required Question

          Employer: State of Hawaii Address: DHRD - Employee Staffing Division, 235 S. Beretania Street, 11th Floor, Honolulu, Hawaii, 96813-2437 Phone: 808-587-1111 or 1-877-447-5990 (TTY) Website:http://jobs.hawaii.gov/

About the Company

S

State of Hawaii