Information Technology Application Support Analyst Jobs in USA, AL, Hoover | Rose International Job
Rose International
Bluff Park, AL
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JOB DETAILS
SALARY
$57.57–$57.57 Per Hour
JOB TYPE
Temporary
SKILLS
Communication Skills, Customer Response, Identify Issues, Information Technology & Information Systems, Presentation/Verbal Skills, Problem Solving Skills, Regulatory Compliance, Root Cause Analysis, Software Administration, Software Design, Software Patches, Software Testing, Technical Support, Technology Analysis, Testing, Trend Analysis, Writing Skills
LOCATION
Bluff Park, AL
POSTED
3 days ago
Required Education: Associate's degree and 6 years in application support, IT, or other related experiencePreferred Education: Bachelor's degree and 2 years in application support, IT, or other related experienceRequired Skills/Competencies: Ability to communicate technical problems and solutions to non-technical users Excellent written and verbal communication skillsOverview:The Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality. This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.Information Technology Application Support Analyst Primary Responsibilities: Obtains information on application design and functionality to propose solutions to end users Responds to client inquiries concerning software operation and troubleshoots system software and operator complications Monitors routine and critical processes and workflows to proactively identify problem trends Assists with application implementations and configuration Performs root cause analysis and provides technical solutions to production-related application errors Performs application testing in various environments Deploys service releases, patches, requests, and customizations, which may include regulatory and compliance mandatory dates Resolves complex problems or issues Oversees multiple processes and may act as a procedural expert regarding policies, guidelines, or processes May act as a lead to less experienced associates May act as subject matter expert (SME) **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
About the Company
R
Rose International
Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.