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INFORMATION TECHNOLOGY ANALYST - APPLICATIONS AND ANALYTICS

City of Torrance

Torrance, CA

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JOB DETAILS
SALARY
$8,470.80–$10,816 Per Year
SKILLS
Acceptance Testing, Analysis Skills, Application Programming Interface (API), Best Practices, Business Development, Business Intelligence Software, Business Processes, Business Support, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Change Management, Class C License, Cloud Computing, Communication Skills, Communication Systems, Community and Social Services, Computer Hardware, Computer Science, Customer Support/Service, Data Analysis, Data Modeling, Database Extract Transform and Load (ETL), Documentation, Emerging Technology, Employee Orientation, Enterprise Applications, Establish Priorities, Federal Bureau of Investigation (FBI), IT Governance, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Information/Data Security (InfoSec), Integration Testing, Internet Security, JavaScript, Law Enforcement, Leadership, Maintain Compliance, Maintenance Services, Needs Assessment, Operational Strategy, Oracle PL-SQL, Performance Tuning/Optimization, Process Analysis, Process Improvement, Procurement Planning, Production Support, Project/Program Management, Public Safety, Public Works, Python Programming/Scripting Language, Records Management, Reporting Dashboards, Reporting Skills, Requirements Management, SQL (Structured Query Language), Safety Systems, Scripting (Scripting Languages), Security Information and Event Management (SIEM), Service Delivery, Service Level Agreement (SLA), Software Administration, System Integration (SI), Systems Administration/Management, Systems Analysis, Systems/Internals Programming, Technical Support, Technical Writing, Technology Analysis, Telecommunications, Testing, Time Management, Unit Test, United States Department of Justice (DOJ), Voice Applications, Windows PowerShell, Wireless Communications, Wireless Radio, Wireless Software, Workflow Analysis
LOCATION
Torrance, CA
POSTED
30+ days ago

INFORMATION TECHNOLOGY ANALYST - APPLICATIONS AND ANALYTICS

Salary: $8,470.80 - $10,816.00 Monthly Location: Torrance, CA Job Type: Permanent Full-time Job Number: 26021526O Department: INFORMATION TECHNOLOGY Opening Date: February 25, 2026 Closing Date: Continuous

BENEFITS WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION. The City of Torrance recognizes the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants, and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to the City of Torrance today.

THE CITY OF TORRANCE IS RECRUITING FOR AN INFORMATION TECHNOLOGY ANALYST - APPLICATIONS AND ANALYTICS TO BE PART OF THE INFORMATION TECHNOLOGY TEAM!

THE INFORMATION TECHNOLOGY DEPARTMENT IS RESPONSIBLE FOR THE ADMINISTRATION OF THE CITYS INFORMATION AND COMMUNICATIONS SYSTEMS AND INFRASTRUCTURE. SERVICES INCLUDE THE PLANNING, PROCUREMENT, DELIVERY, MAINTENANCE, AND TRAINING WHICH SUPPORT THE BUSINESS FUNCTIONS OF CITY DEPARTMENTS THROUGH TECHNOLOGY. THE INFORMATION TECHNOLOGY DEPARTMENTS RESPONSIBILITIES INCLUDE COMPUTER HARDWARE SYSTEMS, DATA AND TELECOMMUNICATIONS INFRASTRUCTURE, DATA MANAGEMENT, INFORMATION SECURITY, RADIO AND WIRELESS COMMUNICATIONS, SOFTWARE AND APPLICATIONS, TELEPHONE AND VOICE SYSTEMS.

THE POSITION THE IT DEPARTMENT IS EXCITED TO ANNOUNCE AN OPENING WITHIN THE APPLICATIONS & ANALYTICS DIVISION FOR AN INFORMATION TECHNOLOGY ANALYST - APPLICATIONS & ANALYTICS. THIS POSITION PLAYS A CRITICAL ROLE IN SUPPORTING AND MAINTAINING THE CITYS PUBLIC SAFETY APPLICATION PORTFOLIO, INCLUDING SYSTEMS USED BY POLICE, FIRE, AND RELATED OPERATIONAL UNITS. WE ARE SEEKING A TECHNICALLY PROFICIENT, SERVICE-ORIENTED PROFESSIONAL WITH EXPERIENCE IN ENTERPRISE APPLICATION SUPPORT, SYSTEM TROUBLESHOOTING, INTEGRATION, TESTING, AND BUSINESS PROCESS ANALYSIS.

THIS POSITION WILL SUPPORT MISSION-CRITICAL PUBLIC SAFETY SYSTEMS, INCLUDING RECORDS MANAGEMENT SYSTEMS (RMS), COMPUTER-AIDED DISPATCH (CAD), AND OTHER OPERATIONAL APPLICATIONS. THIS POSITION WORKS CLOSELY WITH PUBLIC SAFETY PERSONNEL, DEPARTMENT LEADERSHIP, AND VENDORS TO ENSURE SYSTEMS ARE STABLE, SECURE, COMPLIANT, AND ALIGNED WITH OPERATIONAL REQUIREMENTS.

THE INFORMATION TECHNOLOGY ANALYST - APPLICATIONS AND ANALYTICS WILL RESPOND TO AND RESOLVE INCIDENTS AND SERVICE REQUESTS IN ACCORDANCE WITH ESTABLISHED SERVICE LEVEL AGREEMENTS (SLAS); ANALYZE AND TROUBLESHOOT APPLICATION ISSUES, WORKING COLLABORATIVELY WITH VENDORS AND INTERNAL STAKEHOLDERS TO IMPLEMENT TIMELY SOLUTIONS; GATHER AND DOCUMENT BUSINESS AND TECHNICAL REQUIREMENTS FOR SYSTEM ENHANCEMENTS AND UPDATES; SUPPORT APPLICATION CONFIGURATIONS, INTEGRATIONS, API CONNECTIONS, AND DATA EXCHANGES BETWEEN PUBLIC SAFETY AND ENTERPRISE SYSTEMS; PARTICIPATE IN WORKFLOW ANALYSIS, TESTING (UNIT, INTEGRATION, AND USER ACCEPTANCE), AND PRODUCTION DEPLOYMENT SUPPORT; PREPARE AND MAINTAIN TECHNICAL DOCUMENTATION, SYSTEM PROCEDURES, AND CHANGE MANAGEMENT UPDATES; SUPPORT SECURITY, COMPLIANCE, AND GOVERNANCE PROCESSES UNDER SENIOR STAFF GUIDANCE; CONTRIBUTE TO BUSINESS PROCESS IMPROVEMENT EFFORTS TO ENHANCE OPERATIONAL EFFICIENCY AND SERVICE DELIVERY; AND PERFORM RELATED DUTIES AS REQUIRED.

THIS POSITION OFFERS THE OPPORTUNITY TO DIRECTLY SUPPORT TECHNOLOGICAL SYSTEMS ESSENTIAL TO PUBLIC SAFETY OPERATIONS AND COMMUNITY SERVICES. THE INFORMATION TECHNOLOGY ANALYST - APPLICATIONS AND ANALYTICS WILL WORK ON HIGHLY VISIBLE, OPERATIONALLY CRITICAL PLATFORMS WHILE CONTRIBUTING TO THE CITYS BROADER MODERNIZATION EFFORTS.

QUALIFICATION GUIDELINES

EDUCATION AND EXPERIENCE ANY COMBINATION OF EDUCATION, TRAINING, AND EXPERIENCE THAT PROVIDES THE REQUIRED KNOWLEDGE AND SKILLS IS QUALIFYING. A TYPICAL WAY TO OBTAIN THE KNOWLEDGE AND SKILLS WOULD BE:

  • A BACHELORS DEGREE IN COMPUTER SCIENCE, INFORMATION TECHNOLOGY, OR A CLOSERLY RELATED FIELD AND THREE (3) TO FIVE (5) YEARS OF PROFESSIONAL EXPERIENCE IN INFORMATION TECHNOLOGY, SYSTEMS ANALYSIS, APPLICATIONS AND DATABASE SUPPORT, INFRASTRUCTURE MANAGEMENT, CYBERSECURITY, DATA ANALYTICS, OR A RELATED FIELD; OR AN EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE.

LICENSE AND/OR CERTIFICATES MUST POSSESS AND MAINTAIN A VALID CALIFORNIA CLASS C DRIVERS LICENSE.

CERTIFICATIONS IN ENTERPRISE SYSTEM MANAGEMENT, PROGRAMMING, ANALYTICS, PROJECT MANAGEMENT, AND ITIL ARE HIGHLY DESIRED.

IDEAL CANDIDATE SUCCESSFUL CANDIDATES WILL POSSESS THE FOLLOWING:

  • DEMONSTRATED EXPERIENCE SUPPORTING ENTERPRISE APPLICATIONS AND DATABASES, INCLUDING TROUBLESHOOTING, INTEGRATIONS (APIs), PERFORMANCE TUNING, AND SYSTEM ENHANCEMENTS IN CLOUD AND/OR ON-PREM ENVIRONMENTS;
  • STRONG ANALYTICS AND REPORTING SKILLS WITH EXPERIENCE DEVELOPING DASHBOARDS, QUERIES, ETL PROCESSES, AND DATA MODELS USING BUSINESS INTELLIGENCE AND DATABASE TOOLS;
  • PROFICIENCY IN SCRIPTING LANGUAGES SUCH AS PYTHON, SQL/PLSQL, JAVASCRIPT, POWERSHELL, OR SIMILAR TECHNOLOGIES;
  • DEMONSTRATED ABILITY TO GATHER AND TRANSLATE BUSINESS REQUIREMENTS INTO TECHNICAL SOLUTIONS, INCLUDING DOCUMENTATION, TESTING (UAT), AND COLLABORATION WITH STAKEHOLDERS AND VENDORS;
  • WORKING KNOWLEDGE OF IT GOVERNANCE FRAMEWORKS AND BEST PRACTICES, INCLUDING CHANGE MANAGEMENT PROCEDURES, CYBERSECURITY PRINCIPLES, COMPLIANCE TRACKING, AND SERVICE MANAGEMENT PROCESSES;
  • DEMONSTRATED ABILITY TO PROVIDE EXCELLENT CUSTOMER SERVICE, COMMUNICATE TECHNICAL CONCEPTS CLEARLY TO NON-TECHNICAL USERS, AND SUPPORT MULTIPLE DEPARTMENTS EFFECTIVELY;
  • PROFICIENCY IN WORKING WITH STAKEHOLDERS IN DEVELOPING BUSINESS REQUIREMENTS;
  • STRONG CRITICAL THINKING AND SOUND JUDGMENT, WITH THE ABILITY TO PRIORITIZE TASKS AND ADAPT TO CHANGING DEMANDS;
  • ABILITY TO BUILD STRONG WORKING RELATIONSHIPS WITH COLLEAGUES, MANAGEMENT, VENDORS, AND CITY STAFF THROUGH PROFESSIONALISM, COLLABORATION, AND TRUST;
  • COMMITMENT TO CONTINUOUS LEARNING AND PROFESSIONAL GROWTH, WITH A PROACTIVE APPROACH TO STAYING CURRENT ON EMERGING TECHNOLOGIES AND INDUSTRY BEST PRACTICES.

HOW TO APPLY & EXAM PROCESS

INTERESTED CANDIDATES MUST SUBMIT AN ONLINE APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE AT WWW.TORRANCECA.GOV/JOB. THE APPLICATION FILING PERIOD OPENS WEDNESDAY, FEBRUARY 25, 2026. FIRST REVIEW OF APPLICATIONS WILL BE THOSE RECEIVED BY FRIDAY, MARCH 13, 2026. IF A SUFFICIENT NUMBER OF QUALIFIED APPLICATIONS ARE RECEIVED BY THE REVIEW DATE, THERE IS THE POSSIBILITY THAT THE RECRUITMENT MAY CLOSE AT THAT TIME.

ONLY THOSE CANDIDATES WHO BEST MEET THE CITY AND DEPARTMENTS NEEDS WILL BE INVITED TO PARTICIPATE IN THE TESTING PROCESS, WHICH WILL CONSIST OF THE FOLLOWING COMPONENTS:

  • ORAL INTERVIEW: WEIGHTED 100% (TENTATIVELY SCHEDULED FOR MARCH 26, 2026)
  • DEPARTMENT INTERVIEWS ARE TENTATIVELY SCHEDULED FOR THE WEEK OF APRIL 13, 2026.
  • THE TENTATIVE TEST DATES WILL BE BASED ON A SUFFICIENT NUMBER OF QUALIFIED APPLICATIONS RECEIVED BY THE FIRST REVIEW DATE. IF A SUFFICIENT NUMBER OF APPLICATIONS ARE NOT RECEIVED BY THE FIRST REVIEW DATE, THERE IS THE POSSIBILITY THAT THE TEST DATE MAY CHANGE TO A LATER DATE.

THE INFORMATION TECHNOLOGY ANALYST - APPLICATIONS AND ANALYTICS WILL BE REQUIRED TO ASSIST VARIOUS CITY DEPARTMENTS AS DETERMINED BY OPERATIONAL NEEDS, INCLUDING THE POLICE DEPARTMENT. IN ACCORDANCE WITH THE CALIFORNIA LAW ENFORCEMENT TELECOMMUNICATIONS SYSTEM (CLETS) POLICIES, PRACTICES, AND PROCEDURES, SECTION 1.9.2, CANDIDATES WHO RECEIVE A CONDITIONAL JOB OFFER FOR THIS POSITION WILL BE SUBJECT TO A STATE AND FEDERAL FINGERPRINT-BASED CRIMINAL OFFENDER RECORD INFORMATION SEARCH. THIS WILL INCLUDE BOTH A DEPARTMENT OF JUSTICE (DOJ) AND FEDERAL BUREAU OF INVESTIGATION (FBI) FINGERPRINT-BASED CRIMINAL OFFENDER RECORD INFORMATION SEARCH. ASSIGNMENT TO THE POLICE DEPARTMENT WILL OCCUR WITHIN THE FIRST THREE MONTHS OF HIRE.

SPECIAL NOTES

VISIT WWW.TORR

About the Company

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City of Torrance