Information Systems Manager

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department:

Job Description Summary:

Manager of Information Systems responsible for overseeing application support operations, system performance, and service delivery to ensure optimal functionality and user satisfaction. Leads and mentors staff, manages projects, monitors KPIs, and drives process improvements while maintaining strong relationships with clinical and operational departments. Ensures timely issue resolution, system enhancements, and alignment with organizational goals through effective communication, strategic planning, and continuous improvement.

The IT Manager serves as a key liaison between Information Technology and business stakeholders to ensure technology solutions effectively support organizational goals, regulatory requirements, operational excellence, and exceptional customer experiences.

Position Responsibilities

• Attitude - Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners and customers in a consistent manner.
• Teamwork - Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner.
• Service Delivery - Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner.
• Service Management - Actively monitors assigned HEAT tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner
• Demonstrates a thorough knowledge and understanding of supported IT systems. Ensures systems are updated timely with regard to system releases and patches .
• Evaluates and completes employee's job evaluations prior to the due date.
• Ensures supported systems include reports, dashboards and other tools to allow for effective data analysis of key metrics. Monitors KPI's, work queues and other related metrics to ensure baselines are being met.
• Is able to groom, mentor, manage, and lead the team effectively. Develops and monitors educational plans to ensure employee knowledge growth.
• Maintains relationships with the Supported Departments a. Periodically attends department meetings to educate and communicate as needed b. Develops and implements a process to regularly report departmental status to all departments
• Develops detailed work plans, schedules, project estimates, resource plans, budgets and status reports for assigned projects.
• Monitors productivity of staff and develops innovative methods to increase productivity without sacrificing quality.
• Oversees the operations of the assigned systems on a daily basis to ensure accuracy and completeness of staffing, productivity, and all other core functions of this role.
• Keeps abreast of the latest developments in technology and recommends changes in hardware/software in an effort to meet the needs of the Medical Center.

Qualifications

• Preferred Experience

  • Provide leadership, governance, and operational oversight for one or more of the following enterprise applications:
    • UKG Workforce Management (Timekeeping, Attendance, and Scheduling)
    • Matrix Frontier Enterprise Access Control System
    • PassagePoint Visitor Management System
    • MD Staff Physician and Resident Credentialing System
    • CBORD Food and Nutrition Management System
    • Salesforce Customer Relationship Management (CRM)
    • Ivanti IT Service Management (ITSM) Platform
    • DocuSign Electronic Signature and Agreement Management Platform

• Education

  • College Degree

• Experience

  • 4+ years Application Support Management and/or Project Management experience.

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!

Degree Requirements:

Certification: