Information Systems Analyst - Housing Department
Salary
$141,894.48 - $172,885.44 Annually
Location
San Jose
Job Type
Full-Time
Job Number
202601573
DEPART
Housing
Opening Date
05/26/2026
Closing Date
6/8/2026 11:59 PM Pacific
Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.
The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY), or via email at CityCareers@sanjoseca.gov.
About the Department
The City of San José Housing Department is a leader in the development of affordable housing. Its mission is to strengthen and revitalize the community through housing and neighborhood investment. With a Fiscal Year 2025-2026 operating budget of approximately $251 million and 128 employees, the Department administers multiple local, state, and federal funds. We are committed to fostering a diverse, inclusive work environment prioritizing social & racial equity and inclusion.
In Fiscal Year 2024-2025, the Housing Department underwent a significant reorganization to better align with the City's strategy of strengthening the housing continuum and addressing the needs of unhoused and unsheltered residents. As part of this effort, the Department has placed greater emphasis on using data and technology to support housing programs, guide decision-making, and expand cross-departmental collaboration.
About the Data Operations & Project Support Team
The Housing Department's former Data Support Division has transitioned into the Data Operations and Project Support Team, reflecting an expanded scope and growing role within the City. The team provides technical, analytical, and project management support across a wide range of housing and homelessness initiatives. This includes data integration with County partners, coordination for CalAIM, and administration of Salesforce systems such as Encampment Response Coordination System, the Rent Registry, and the Rent Stabilization Program. The team also develops and maintains the data feeds that inform the City Manager's Office Focus Area Scorecards, which track progress on reducing unsheltered homelessness.
Future Direction of the Team
The Data Operations & Project Support Team is actively building capacity to meet the City's increasing demand for high-quality data and systems support. Looking forward, the team will expand its role in integrating systems, strengthening data quality, and developing analytics and forecasting tools that inform both policy and operational decision-making. The team is also exploring opportunities to leverage artificial intelligence (AI) to enhance efficiency and expand analytical capabilities.
Team members thrive in a dynamic environment that values flexibility, agility, and collaboration. By joining this team, new staff will contribute to an evolving mission that is shaping how data is used across the Housing Department and City to improve services, support residents, and drive citywide impact.
Position Duties
The Housing Department is currently seeking to fill one (1) full-time Information Systems Analyst vacancy in the Data Operations and Project Support Team.
Salary range for this classification is $141,894.48 - $172,885.44. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates' qualifications and experience.
Currently this position is primarily on-site with limited telework. In accordance with City policy, employees are required to work on-site a minimum of four (4) days per week (at least 32 hours) at the assigned work location in San José. Up to one (1) day per week may be worked remotely, subject to operational needs and supervisor approval. Remote work from outside of the United States is not permitted.
The Information Systems Analyst (ISA) will support the Department's technology ecosystem that powers affordable housing production, asset management, compliance, homelessness response, and public-facing services. The ISA will perform systems and business analysis, administer critical applications, develop integrations and reports, and provide responsive customer support to staff while following City standards for security and data management. Representative duties include:
Key Focus Areas for Housing
Desired Qualifications
Desired qualifications for the ISA position are listed below:
This is a hands-on technical role, where the ideal candidate must demonstrate substantial experience in four core areas:
Minimum Qualifications
Education: A Bachelor's Degree from an accredited college or university in Management Information Systems (MIS), Information Technology (IT), Information Science/Informatics, Computer Science, Software Engineering, Computer Engineering, Information Management, Data Science/Analytics, Business Analytics, Statistics/Applied Mathematics, or a relevant field.
Experience: Four (4) years of progressively responsible professional/journey level experience, of which at least two (2) years of experience include lead technical work in development, implementation and maintenance of computer systems, or application development and/or support.
Acceptable Substitution:
Other Qualifications
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:
Job Expertise: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
Knowledgeable in information systems analysis, applications administration, systems integration, data/reporting, and local, state and federal rules and regulations that guide the work.
Analytical Thinking: Approaches a problem or situation by using a logical, systematic, sequential approach.
Diagnose issues, design solutions, test and iterate using data; use a logical, systematic, and sequential approach.
Collaboration: Develops networks and builds alliances; engages in cross-functional activities.
Work effectively with program staff, IT partners, and vendors.
Communication Skills: Effectively conveys information and expresses thoughts and facts clearly, orally and inwriting; demonstrates effective use of listening skills and displays openness to other peoples ideas and thoughts.
Clear written and verbal communication for technical and non-technical audiences.
Flexibility: Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment.
Initiative: Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.
Anticipate risks, prioritize, and follow through to completion.
Project Management: Ensures support for projects and implements agency goals and strategic objectives.
Supervision: Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.
Technology Use/Management: Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.
Selection Process
The selection process will consist of an evaluation of the applicants training and experience based on the application and responses to all the job specific questions. Applicants are expected to write their own essays/responses. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.
You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Please also ensure to attach your resume while submitting your application.
If you have questions about the duties of these positions or the selection or hiring processes, please contact Ginger Quijano at Ginger.Quijano@sanjoseca.gov.
Additional Information:
Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.
You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.
Please note that applications are currently not accepted through CalOpps or any other third party job board application system.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.
AI and the Hiring Process
We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.
The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the Citys benefits page for detailed information on coverage, cost, and dependent coverage.
For information on the City's Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.
In additional to the benefits above, there is an additional perks site to explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.
01
We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect the candidate's own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.
02
What is the highest level of education you have completed?
03
If you have a bachelors degree or higher from an accredited college or university in a related field, please state the field of study and the issuing accredited college or university.
04
How many years of progressively responsible professional level experience do you have?
05
Out of the experience in the above question, how many years have included lead technical work in development, implementation and maintenance of electronic business systems/solutions, or application development and/or support?
06
An Acceptable Substitution for the Information Systems Analyst position is additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis. If you meet the Acceptable Substitution, please state your additional years of experience, position title, and duties.
07
An Acceptable Substitution for the Information Systems Analyst position is completion of a Masters Degree in a relevant field from an accredited college or university may be substituted for one (1) year of the required two (2) years of experience which include lead technical work in development, implementation and maintenance of computer systems, or application development and/or support. If you meet the Acceptable Substitution, please state the degree, field of study, and the issuing accredited college or university.
08
Describe one recent project where you personally delivered a solution that improved a business process and/or data visibility. In your response, demonstrate experience in the four core areas below. In your response, include: 1. Context and problem (who the customer/users were and what needed to change) 2. Your role (what you did vs. what others did) 3. Solution approach (key design decisions and why) 4. Results (measurable outcomes, adoption, time saved, error reduction, improved data quality, etc.) 5. What you would improve if you could do it again? Four core areas (address each): (a) Salesforce administration and development (e.g., configuration, Flows, Apex/LWC, release management). (b) Integrating disparate applications/systems (if applicable) using APIs and/or an ETL tool to automate data movement and/or business processes (if you have not done integrations directly, state that and describe related exposure/support). (c) Retrieving, transforming, and presenting data in dashboards and reports (include the tools you used and any role you played in SOQL and/or data modeling). (d) Working directly with customers to gather requirements, translate them into technical specifications, select and implement solutions, engineer workflows, and provide user training/support with a strong customer service focus.
Required Question
Employer City of San Jose
Address 200 E Santa Clara St
San Jose, California, 95113
Phone (408) 535-1285
Website https://www.sanjoseca.gov/