Information Systems Advisor II - Integration Management (MuleSoft)

Office of the Illinois Secretary of State
Alexi Giannoulias

• Technical Engineering & Solution Delivery-Design, build, and maintain enterprise integrations using MuleSoft, API-led connectivity, Java, and related integration technologies; Develop and maintain REST APIs, data transformations, orchestration flows, and integration pipelines; Ensure solutions follow enterprise architecture patterns, security controls, and reusable integration standards; Conduct troubleshooting, performance tuning, and root-cause analysis for integration issues.
• Team Supervision & Work Coordination-Oversee daily assignments and workloads for Integration Management team members; Support the DSM by providing technical evaluations of staff and recommending training or development needs; Review team deliverables for quality, consistency, and adherence to best practices; Serve as technical lead on priority initiatives and support junior engineers in problem-solving.
• Operational Support & Incident Management-Lead resolution of production integration incidents and coordinate with application teams, infrastructure, and leadership; Ensure integrations meet availability, performance, and reliability expectations; Maintain integration monitoring, logging, and alerting configurations to ensure system health.
• Collaboration & Cross-Team Coordination-Work closely with architects, data teams, application developers, QA, and business analysts across the Enterprise Applications group; Translate integration requirements into technical specifications and development tasks; Communicate risks, impacts, and technical considerations to the DSM and project stakeholders.
• Standards, Documentation & Continuous Improvement-Maintain accurate documentation, including API specifications, design diagrams, runbooks, and support guides; Recommend improvements to integration frameworks, tools, and development processes; Support modernization efforts involving enterprise APIs, messaging, and legacy system replacement.
• Performs other duties as assigned.

• Requires extensive knowledge of systems design and implementation, including the way programs are written, compiled, and tested, the methods of operating computers, and the way data is transcribed into a suitable form and has an appreciation of the wider business context for those programs.
• Requires excellent oral and written communication skills for effective engagement with colleagues and internal users/customers.
• Requires extensive knowledge necessary to effectively perform the ability to exercise sound judgement in analyzing, evaluating, and solving problems of a procedural, organizational, administrative, and/or technical nature.
• Requires the use and understanding of appropriate methods, tools, applications, and processes to demonstrate a rational and organized approach to work.
• Requires awareness and adherence to organizational standards for security, privacy, and ethics.
  Requires extensive knowledge of the devices for capturing data for computers and the means available for receiving and transmitting data from remote locations to a computer.
• Requires extensive knowledge of the principles and techniques of computer system documentation.
• Requires the desire to identify learning and professional development opportunities.
• Requires extensive knowledge of the advantages and limitations of computer communication, and information retrieval systems as management information tools.
• Requires the ability to follow oral and/or written instructions and to carry out routine operations, once established, without further instructions.
• Requires the ability to organize facts and findings, analyze data logically and to present results with clarity and comprehension, orally and in written or graphic form.
• Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class.
• Requires the ability to lift, carry, and push/pull 0 – 50lbs.

• Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.
• Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
• Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).  

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