Information Specialist, Continuing Education (Part Time) Staff Pool
Houston Community College
Houston, TX
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JOB DETAILS
SKILLS
Customer Support/Service, Data Collection, Flyers, Mail Processing, Marketing, Peoplesoft, Request for Information (RFI), Telephone Skills
LOCATION
Houston, TX
POSTED
1 day ago
The following. Other duties may be assigned. Provide professional and high quality customer service by answering phones and responding to continuing education information requests for class and/or program information. Follow-up to ensure inquiries for information have been completed. Provide student advisement information regarding continuing education class and program offerings including: requirements, career paths, class dates, admission process, locations, and orientation dates. Responsible to maintain current knowledge regarding all continuing education courses and/or program recruitment and advising information. Process admission, enrollment, and CE student registrations using People Soft. Capture all information requests on CE customer service database daily. Collect inquiry marketing data in CE Database daily. Mail program information flyers based on student inquiries, and tracks information mailed to students, and referrals on customer database Contact students for cancelled /...Education, Information, Staff, Part Time, Customer Service, Support Specialist