Job Description:
Short Description: Information Assurance and Security Specialist for ITAM team
Complete Description:
Duties and Responsibilities:
· Provide support of incoming requests via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
· Provisioning and system setup for new hires.
· Prioritize incidents and service requests according to defined processes to meet defined SLAs.
· Use remote tools and diagnostic utilities to aid in resolving support requests.
· Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
· Installing and configuring hardware and software components throughout various network infrastructure devices.
· Install antivirus software and ensure virus definitions are up to date.
· Server administration via Active Directory, File & Print services, DNS, DHCP.
· Network firewall and switch administration and maintenance.
· Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
· Establishing good relationships with all departments and colleagues.
· Ensuring company safety and security standards are met.
· Some network and server solution design and architecture.
Education:
· College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience
· CompTIA Net+ and/or CompTIA Security+ certifications preferred
Requirements:
· Exceptional written and oral communication skills.
· Experience with desktop and server operating systems including Windows 10, Windows 11, Office 365, macOS, iPhone
· Strong understanding of technology and business productivity systems.
· Active Directory knowledge and experience.
· Kaseya
· Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
· Good problem-solving skills.
· Excellent customer service skills.
· Ability to work under moderate supervision.
· Microsoft Desktop operating systems certification preferred.
· Valid Driver License and ability to drive to customer locations when required.
Skills Matrix:
· Senior level Tech Support experience. Required 5 Years
· Active Directory knowledge and experience. Required 5 Years
· Kaseya experience. Required
· Network firewall and switch administration and maintenance. Required
· Microsoft Desktop operating systems certification. Required
· Valid Driver's License and ability to drive to customer locations when required. Required
· CompTIA Net+ and/or CompTIA Security+ certifications. Highly desired
· Knowledge of Microsoft Office Suite (Office 2010+ and Office 365). Required 2 Years
Flexible work from home options available.