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Industry Consulting Manager - Filenet Developer

NTT DATA

Phoenix, AZ

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JOB DETAILS
SKILLS
Analysis Skills, Application Programming Interface (API), Artificial Intelligence (AI), Atlassian JIRA, Automation, Business Services, Cloud Computing, Cloud Storage, Command Line, Communication Skills, Computer Security, Consulting, Content Management, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Cross-Functional, Customer Support/Service, Document Management, Ecosystems, Environmental Issues, Grid Computing, High Availability Software, Home Automation, IBM Product Family, IT Service Management (ITSM), Identify Issues, Instrumentation, International Business, Interpersonal Skills, Leadership, Linux Operating System, Mentoring, Metrics, Microservices, Operational Audit, Operational Support Systems (OSS), Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Process Control Engineering, Process Management, Production Support, Production Systems, Project Execution, Research & Development (R&D), Root Cause Analysis, ServiceNow, Smoke Testing, Software Administration, Software Patches, Splunk, Startup, Strategic Planning, System Validation, Systems Administration/Management, Team Lead/Manager, Technical Delivery, Technical Leadership, Technical Support, Testing, Time Management, Unix Operating Systems, Vendor/Supplier Management, Web Client Plug-ins, Web Services, Writing Skills
LOCATION
Phoenix, AZ
POSTED
30+ days ago

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Industry Consulting Manager to join our team in Phoneix / Chandeler, Arizona (US-AZ), United States (US).

Job Description:
Skill Set Required
- IBM FileNet 5.x Expertise w.r.t. development, configuration and operational aspects -
- project deployment execution, IBM Filenet upgrades and production support.
- IBM FileNet Administration, Changes, Configuration
- Content Mass updates (using FileNet APIs)
- IBM FileNet Patching
- IBM FileNet Vulnerabilities and Remediation
- IBM FileNet Sweep to migrate contents
- Integration with Storage Devices
- Unix/Linux Commands/CLI
- Oversight & execution of deployments, troubleshooting and support activities
- Monitoring and Alerting Tools- Splunk, Appd , Prometheus, Grafana. etc.
- Integration with Cloud capabilities/storage grid, and other cloud tech stack, tools and technologies and command line interface (CLI).
- Familiarity with Object and File Storage.
- Issue Resolution, ensuring stability of the applications and platform.
- Drive new initiatives like Automation, Cloud transformation in the platform, instrumentation of monitoring/alerting
across applications and platform level
- Drive group discussions about issues identified prior to, and after a deployment.
- Troubleshooting complex environment issues in a distributed environment.
- Validation of complex system/components and game planning.
- Perform Smoke Testing on deployed code/configurations to ensure success of
deployment.
- Managing Documentation, processes through tools e.g. confluence/JIRA/ServiceNow, lead with clarity and ability to bring structure to
operational functions
- Design complex system upgrades
- Develop a long range plan designed to resolve problems and prevent them from recurring
In this role, the resource will:
  • Lead or participate in high level technical concepts spanning technology and business
  • Drive solutions to reduce recovery time.
  • Partner with cross-organizational teams to ensure end-to-end platform engineering capabilities are implemented, ensuring resilience, high performance, and high availability of the applications.
  • Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
  • Maintain and Guide Automation, execution and undertake analysis of results to ensure that software meets or exceeds specified standards and/or client and technical requirements.
  • Manage, coordinate, and communicate solutions, and root cause analysis.
  • Support portfolio of applications across technologies.
  • Provide technical consultation and support in the development of end-to-end automated software solutions capable of interfacing and integrating with in-house developed or vendor developed solutions or plug-ins via APIs and web services.
  • Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes.
  • Provide expert counsel to team and senior leadership, advises and mentors team when in need.
  • Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines,
  • Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
  • Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
  • Work with vendors and other technical personnel for problem resolution
  • Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
  • Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
  • Good understanding of new technologies for key management, build resilient systems, security concepts, microservices based architecure, building Active-Active solutions,
Desired Qualifications:
  • Familiar with Enterprise Content Management principles and practices
  • Strong verbal, written, and interpersonal communication skills
  • Understanding of Cloud native technologies and concepts.
  • 3+ Years experience in API or Microservices Development.
  • 5 + years of experience developing or supporting IT Service Management solutions
  • Ability to lead and manage to production goals, deadlines, and various metrics
  • Ability to identify root-cause issues/improvement opportunities, and design approaches
  • Experience with a customer service mindset and a focus on continuous improvement
  • 4+ years of distributed servers platform experience
  • 5+ years of application production support experience
  • Experience in Ansible,Terraform, and Cloud engineering concepts etc.
  • Experience in Application and Server Health Probes.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com


NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

About the Company

N

NTT DATA

NTT DATA means Business

NTT DATA is your Innovation Partner anywhere around the world. With business operations in more than 50 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing, to cloud-based solutions.

NTT DATA Americas' Strategic Staffing group provides our clients with top notch technical talent to augment their core IT staff. Our approach is customer centric, partnering to assist you in achieving your strategic goals and IT initiatives. We get to know your company’s culture and the type of technical staff that thrive within your organization. We understand your specific technical and business requirements, timing, and budget.

  • NTT DATA is part of the NTT Group – a Fortune 31 Global IT & Telecom services company.
  • NTT Group one of the largest Telecommunications Companies in the world.
  • NTT DATA is ranked in the top 10 largest global IT services provider in the world.
Collectively, the integrated company generates $16B in annual revenues with over 130,000 employees across 50 countries Visit www.nttdata.com/americas to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
Retirement / Pension Plans
FOUNDED
1967
WEBSITE
http://americas.nttdata.com/Careers/Careers.aspx