Bandsaw, Communication Skills, Computer Skills, Customer Service Management, Customer Support/Service, Equipment Maintenance/Repair, Establish Priorities, Hand Tools, Identify Issues, Inventory Management, Maintenance Services, Manual Dexterity, Metalworking, Order Management, Physical Demands, Record Keeping, Repair Orders, Safety Process, Safety/Work Safety, Sales, Time Management, Warehousing, Welding
Job Summary
Industrial Supply is seeking a hands-on, mechanically inclined individual to join our Salt Lake City team as an Industrial Tool Repair & Blade Specialist.
In this role, you will diagnose and process tool repair and warranty claims, perform approved in-house repairs, coordinate vendor repairs, and manufacture custom welded bandsaw blades to customer specifications. This position combines mechanical repair, fabrication, customer service, and inventory management in a fast-paced industrial environment.
The ideal candidate enjoys troubleshooting equipment, working with tools, and providing excellent customer service while helping customers keep their operations running.
Duties & Responsibilities
- Receive and process customer repair and warranty requests.
- Diagnose repair needs and perform approved in-house repairs on industrial tools and equipment.
- Coordinate vendor warranty claims and repair services.
- Maintain accurate repair records and provide timely status updates to customers.
- Weld and manufacture custom bandsaw blades to customer specifications.
- Inspect completed work to ensure quality and accuracy.
- Maintain inventory of blade stock and repair-related materials.
- Work closely with sales and warehouse teams to ensure efficient customer service.
- Follow company safety procedures and manufacturer guidelines.
Preferred Qualifications
- Experience repairing industrial power tools, equipment, or machinery.
- Mechanical aptitude and troubleshooting skills.
- Experience with welding, fabrication, or metalworking.
- Knowledge of industrial tools, cutting equipment, or bandsaw operations.
- Previous experience in warranty processing or repair service environments.
Required Qualifications
- Strong mechanical aptitude and willingness to learn.
- Ability to work independently and manage multiple repair orders.
- Excellent customer service and communication skills.
- Basic computer skills and ability to maintain accurate records.
- Ability to prioritize work and meet deadlines.
Physical Requirements
- Ability to safely operate hand tools, repair equipment, and blade welding equipment.
- Ability to lift and move products commonly found in an industrial supply environment.
- Ability to stand, bend, and work in a warehouse setting for extended periods.
- Ability to perform detailed mechanical work requiring manual dexterity.