Industrial Service Center Operations Manager (P&L Owner)

A day in this role

You open the service center with a quick safety moment and a stand-up huddle. Work is prioritized, bottlenecks are cleared, and you coach supervisors while staying hands-on where needed. By midday, you’re reviewing SQDIP boards, closing out RCCMs, and checking progress on 5S audits. In the afternoon, you partner with Sales to validate the monthly forecast, adjust labor and materials, and finalize corrective actions tied to P&L variances. Before closing, you walk the floor again—verifying quality, reinforcing standards, and celebrating wins.

People leadership

• Direct daily activities for the entire Service Center workforce, setting priorities and reallocating resources as needed.
• Assess capabilities, identify skill gaps, and implement targeted development plans.
• Create a positive, motivated culture; lead as a working manager who is present on the floor.
• Serve as the bridge between employees and the Talent/HR team when support is needed.

Operational and financial stewardship

• Own full P&L results; diagnose shortfalls and execute detailed corrective action plans.
• Ensure product and service quality via root cause analysis and formal corrective actions for all nonconformances.
• Drive continuous improvement using Lean methods to enhance flow, inventory control, and profitability.
• Lead safety programs: run monthly inspections, complete JSAs, and promptly mitigate hazards.
• Collaborate with Sales to produce accurate monthly forecasts that meet or exceed targets.
• Implement and sustain 5S/Visual Factory; conduct monthly audits and resolve nonconformities quickly.
• Support special projects within the plant and across broader operations.
• Deliver on SQDIP performance and close gaps with effective RCCMs.

Competencies we value

• Networks effectively—builds internal/external connections to solve customer needs.
• Clear, open communicator—aligns teams and customers with concise updates.
• Interpersonally savvy—uses tact and diplomacy; forges strong peer relationships.
• Customer-obsessed—nurtures relationships, spots opportunities, and partners with Regional/Service Sales.
• Lean-minded—continuously evaluates processes to improve performance, inventory, and margins.

How success is measured

Performance ties directly to corporate goals, including EBITDA and On-Time Shipment commitments.

• Depth and rigor of decision-making
• Ability to drive outcomes and honor commitments
• Effectiveness in collaboration and people leadership
• Self-awareness of strengths and development areas

Scope of leadership

Provides direct oversight for all employees within the assigned service center.

Work setting and physical demands

Manufacturing environment.

• Regularly required to talk and hear.
• Frequently stand, walk, handle materials with hands, and reach with arms.
• Visual acuity required: close, distance, color, peripheral, depth perception, and focus adjustment.
• Lift up to 75 lbs.

Schedule and travel

• Core hours: 7:00 a.m. – 5:00 p.m.
• Occasional evenings and weekends based on operational needs.

Occasional travel required.

Qualifications

• Associate degree required.
• 4–6 years as a Site or Facility Manager in manufacturing.
• Strong mechanical and technical aptitude.