Industrial Aftermarket Sales Manager

We are seeking a strategic and results-driven Industrial Aftermarket Sales Manager to lead and grow our spare parts and aftermarket business across Industrial, OEM, and Environmental segments within both Process Industries and Life Sciences sectors.

This role is critical in maximizing the lifecycle value of our installed base and ensuring customer uptime through effective aftermarket strategy and execution. The successful candidate will bring strong commercial acumen, excellent communication skills, and a solid understanding of technical components such as pumps, tubing, and valves.

Reporting to the Direct Sales Manager, this role works cross-functionally and with executive leadership to align parts availability, pricing, and order execution with broader business objectives across the United States.

What you'll be doing

Strategy & Growth

• Develop and execute a comprehensive aftermarket and spare parts sales strategy to achieve revenue and margin targets
• Identify growth opportunities within the installed base and across customer segments
• Align aftermarket strategy with broader commercial and operational priorities

Portfolio Management

• Manage the full lifecycle of the spare parts catalog, including identification of high-turn items
• Develop and implement "recommended spare parts" kits for key customers
• Support efficient execution of smaller, non-project-related orders

Commercial & Customer Engagement

• Lead negotiations for long-term spare parts agreements and service level agreements (SLAs)
• Build and maintain strong relationships with customers, distributors, and channel partners
• Ensure alignment between pricing strategy, customer expectations, and business objectives

Cross-Functional Collaboration

• Partner with Operations, Finance, Procurement, and Customer Experience teams to align inventory, demand, and service levels
• Work across Sales, Marketing, Quality, Logistics, and Manufacturing to support execution and customer outcomes
• Engage effectively with stakeholders at all levels of the organization

Supply Chain & Risk Management

• Identify potential supply chain risks and proactively implement mitigation strategies
• Ensure parts availability supports customer uptime and service commitments

Performance & Analytics

• Track sales performance, lead times, and customer satisfaction using CRM and analytics tools
• Monitor key metrics and provide insights to support decision-making and continuous improvement

Capability Development

• Support internal training initiatives to strengthen knowledge of aftermarket solutions across sales and field teams
• Promote best practices and consistency in how aftermarket opportunities are identified and managed

This is what you'll need to be successful in this role:

• Proven experience in aftermarket sales, spare parts, or a related commercial role within a technical or industrial environment
• Strong commercial acumen with the ability to drive revenue growth and margin performance
• Experience working with technical products such as pumps, tubing, valves, or similar components
• Demonstrated ability to build and scale structured programs or initiatives
• Strong communication and stakeholder management skills, with the ability to engage across all levels of the organization
• Experience working cross-functionally with Sales, Operations, Supply Chain, and Customer Experience teams
• Analytical mindset with the ability to use data to inform decisions and drive performance
• Experience across both Life Sciences and Process Industries sectors
• Familiarity with CRM systems and data-driven sales tools
• Experience managing national or multi-region accounts and programs
• Background in manufacturing, industrial, or technical product environments