Indirect Capture Agent

Indirect Capture Agent

We are a leading national consumer finance company with a strong legacy of stability and performance. Following our recent acquisition and the appointment of a new CEO, we are entering an exciting period of transformation—shifting toward a high-growth, tech-forward, and entrepreneurial future.

We are seeking an Indirect Capture Agent to support our Credit team by capturing approved contracts, reviewing loan documentation, and communicating directly with automotive dealerships to drive contract completion and funding success.

Key Responsibilities

• Review, validate, and communicate credit applications in accordance with internal company credit policies and procedures.
• Answer incoming calls and make outbound calls to dealerships to communicate credit decisions and follow up on approvals.
• Effectively negotiate with dealerships to “capture” approved applications.
• Review and interpret loan and income documentation, including paystubs, bank statements, tax returns, W-2s, 1099s, and award letters.
• Review loan documents for completeness and accuracy.
• Build and maintain strong working relationships with dealership partners.
• Provide exemplary service levels in alignment with company standards.
• Work collaboratively with Credit, Funding, and other internal teams to exceed company quality and volume goals.
• Thrive in a fast-paced, high-volume, and performance-driven environment.

Who You Are

The Relationship Builder: You establish strong, professional relationships with dealership partners through clear, confident, and effective communication.

The Communicator: You are comfortable handling inbound and outbound calls and can clearly explain credit decisions while advocating for the company’s guidelines.

The Detail-Oriented Professional: You are highly organized, accurate, and methodical, with strong time management skills and attention to detail.

The Adaptable Learner: You’re motivated, adaptable to change, eager to learn, and energized by working in a dynamic, evolving industry.

Qualifications

Experience:

• Minimum of 1+ years of experience in an automotive lending or consumer credit environment.
• Prior experience in subprime lending, dealer relationships, or capture functions preferred.
• Knowledge of credit, finance, and funding functions within an auto finance company.

Education:

• High School Diploma or equivalent required.
• Bachelor’s degree preferred (or equivalent combination of education and experience).

Skills & Abilities:

• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to learn, process, and retain information quickly.
• Detail-oriented with strong problem-solving and reasoning skills.
• Proficient in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Comfortable working in a fast-paced, high-intensity, time-sensitive environment.

Location & Work Schedule

Location: Training is onsite and then this role offers a hybrid work schedule in our Tempe, AZ office.

Schedule: Flexibility required, including nights, weekends, and holidays as business needs dictate.

Why Join Us?

This is an exciting opportunity to join a company with a strong foundation that is actively investing in technology, talent, and growth. You’ll play a critical role in supporting dealership relationships while contributing to a company-wide transformation—and accelerating your own career in auto finance.