Director of ERP and IT Operations

Position Overview:
We are seeking a senior-level technology leader to serve as an Operations Director of IT for our client in Tampa.

This role owns the ERP platform and its ecosystem while also providing leadership across IT Operations including MSP oversight, networking, security, cloud platforms, and enterprise applications supporting approximately 450 employees across Georgia and Florida.

Our ERP and enterprise systems are hosted in Microsoft Azure, with a planned transition to SaaS-based Business Central, providing a strong foundation for cloud-first architecture and modernization.

This position is intended as a strategic leadership role with a clear succession path to VP of Technology. Significant onsite presence is expected, particularly in the first year, to build executive relationships, understand operations, and establish platform credibility.

Must-Haves:

8–12+ years in ERP and enterprise IT leadership roles
Deep experience with Microsoft Dynamics NAV / Business Central
Experience leading ERP migrations and SaaS transitions
Experience in manufacturing or industrial environments
Strong understanding of:
- ERP architecture and integrations
- Cloud platforms (Microsoft Azure)
- MSP operating models
- Multi-site enterprise operations

Nice-to-Haves:

Power Platform and automation leadership experience
Experience supporting mobile and field service workforces
Experience in manufacturing or industrial environments

What Success Looks Like:

ERP platform becomes a strategic enabler for branch and service operations
MSP is well-governed, accountable, and aligned with business priorities
Cloud and security posture supports growth and compliance
IT evolves from reactive support to strategic leadership
Organization has a clear internal successor to the VP of Technology

Responsibilities:

Core ERP Responsibilities (Primary Platform Ownership)

Serve as Product Owner and platform owner for Microsoft Dynamics 365 Business Central
Own ERP architecture, integrations, security model, and data governance
Lead ERP roadmap, modernization strategy, and long-term platform planning
Govern implementation partners, contracts, delivery quality, and outcomes
Drive adoption of Power Platform, reporting, and automation across operations

IT Operations & Enterprise Leadership Responsibilities

MSP & Vendor Governance

Serve as technical owner and escalation point for the Managed Service Provider
Define service levels, operational metrics, and accountability models
Coordinate infrastructure, security, and platform projects across vendors

Cloud & Infrastructure Oversight

Provide technical oversight for enterprise systems hosted in Microsoft Azure
Partner with infrastructure and security teams to ensure availability, performance, identity integration, and data protection
Support architecture decisions related to SaaS adoption and cloud-native integrations

Network & Multi-Site Operations

Oversee LAN/WAN and branch connectivity across Georgia and Florida locations
Ensure reliable connectivity for branch sites and mobile field technicians
Partner with SD-WAN and network providers to maintain uptime and performance

Security, Compliance & Risk

Partner with leadership and MSP/security vendors to:
- Enforce identity and access controls
- Support MFA, endpoint protection, and data protection
- Participate in audits, risk assessments, and incident response

Enterprise Applications & Endpoints

Oversee Microsoft 365, endpoint management, and line-of-business applications
Ensure stable workstation, mobile, and technician device environments

Leadership & Succession Responsibilities

Serve as a trusted technology advisor to executive leadership
Build strong relationships with operations, finance, sales, and field service leadership
Mentor technical staff and reduce dependency on external providers
Participate in strategic planning and long-range technology road-mapping
Prepare to assume broader technology leadership responsibilities over time

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

HR@vaco.com

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
Virginia residents may access our state specific policies here.
Residents of all other states may access our policies here.
Canadian residents may access our policies in English here and in French here.
Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

the individual’s skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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