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Income Maintenance Supervisor II - Work First, Childcare, & Energy

Brunswick County, NC

Bolivia, NC

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JOB DETAILS
SALARY
$27.77–$37.49 Per Hour
SKILLS
Childcare, Communication Skills, Compensation and Benefits, Customer Escalations, Customer Support/Service, Documentation, Driver's License, Establish Priorities, Flexible Spending Accounts, Government, Health Insurance, IP Multimedia System (IMS), Maintenance Services, Microsoft Office, Office Equipment, People Management, Presentation/Verbal Skills, Quality Metrics, Reporting Skills, Service Delivery, Training/Teaching, Tuition Fees, Vision Plan, Writing Skills
LOCATION
Bolivia, NC
POSTED
1 day ago
Salary: $27.77 - $37.49 Hourly
Location : 30 Government Center Dr., Bolivia, NC
Job Type: Full-Time
Job Number: 01532
Department: DSS Administration
Opening Date: 05/08/2026
Closing Date: 6/30/2026 12:00 AM Eastern

About Us

Brunswick County is a vibrant coastal community located in southeastern North Carolina with approximately 47 miles of idyllic beaches and an abundance of quaint countryside. While consistently ranked one of the fastest-growing counties in North Carolina, Brunswick County is steeped in history and hospitality, and both residents and visitors enjoy a laidback atmosphere, close-knit community, and plenty of coastal charm.
Careers

At Brunswick County we are committed to preserving our resources and enhancing the lives of our community through exceptional service. Join our team of talented staff and embark on a career where you will make a difference in the lives of those we serve. Our employees are our biggest asset, and we offer competitive wages, a comprehensive benefits package, and opportunities for advancement.
About this Opportunity

An Income Maintenance Supervisor II (IMS II) provides supervision, training, and support to the Work First Family Assistance (WFFA), Subsidized Childcare Assistance (SCCA), and Energy team members.

Job responsibilities include:
  • Directing department employees; instructing, reviewing work, assigning work, maintaining standards, acting on employee concerns, selecting new employees and appraising employee performances
  • Reviewing program objectives and service delivery needs with staff as well as formulating specific goals and objectives for this program
  • Working directly with internal and external customers and community partner
  • Working directly with Childcare providers
  • Preparing reports/documentation and ensuring the unit is meeting all timeliness and quality measures
The ideal candidate will possess the following knowledge, skills and abilities:
  • Knowledge of WFFA, SCCA, & Energy policies
  • Working knowledge of Microsoft Office Suite
  • General computer knowledge and ability to learn and navigate various programs and databases
  • Knowledge of NC Fast
  • Excellent customer service skills
  • Ability to prioritize tasks and reassess as priorities change in a fast-paced environment
  • Ability to de-escalate upset customers / remain calm in stressful situations
  • Strong written and oral communication skills
Must be available to work during emergency situations.
Education and Experience

  • Bachelor's degree and two year of experience as a casework or investigator in an economic service program and preferably with one year of supervisory experience; or
  • Associate degree and four years of experience as a caseworker or investigator in an economic service program and preferably with one year of supervisory experience; or
  • An equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
Direct experience with NC FAST is highly desirable as well as the Intro to Human Services and Income Maintenance Caseworker - NC FAST Certificates.
Physical Requirements

Must be physically able to operate a variety of office equipment. Must be able to exert a negligible amount of force constantly to move objects.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

Brunswick County provides equal opportunity in employment for all qualified persons regardless of race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by the law.

Brunswick County is required by law to verify the identity and employment eligibility of all persons hired. Brunswick County participates in E-Verify to determine employment eligibility to work in the United States.

All positions with Brunswick County require a valid driver's license and candidates must be current on Brunswick County taxes. Offers of employment are contingent upon successful completion of a pre-employment background check and drug screening. For positions requiring work with children, selected candidates will be required to submit fingerprints to the North Carolina State Bureau of Investigation (NCSBI) for a pre-employment criminal history record check in accordance with G.S. 153A-94.2(b).
Brunswick County employees are the county's most valuable asset. Therefore, it is the county's desire to offer a very rich and generous menu of fringe benefits. You can visit to see more detailed information on benefits.
Brunswick County offers the following benefits:
  • Vacation Leave
  • Sick Leave
  • Petty Leave
  • Paid Holidays
  • Longevity Pay
  • Health Insurance
  • 401 (k) Plan
  • 457 Deferred Compensation Plan
  • Term Life Coverage
  • Long Term Disability
  • Short Term Disability
  • Flexible Spending Accounts
  • Vision Insurance
  • Universal Life Insurance
  • Critical Illness
  • Tuition Assistance

01

How many years of experience do you have as a supervisor?
  • None
  • Less than 1 year
  • Between 1 and 2 years
  • Between 2 and 5 years
  • 5 or more years

02

How many years of experience do you have as a caseworker or investigator in Economic Services?
  • None
  • Less than 1 year
  • Between 1 and 2 years
  • Between 2 and 5 years
  • 5 or more years

Required Question

About the Company

B

Brunswick County, NC