INCOME MAINTENANCE SUPERVISOR II Training/Quality Assurance
Salary: $47,498.00 Annually Location: Alamance County, NC Job Type: Full-time Job Number: 2025001225 Department: Social Services Opening Date: 12/22/2025 Closing Date: 1/31/2026 11:59 PM Eastern
Description Are you a strong leader who's passionate about making a difference in the lives of others? At Alamance County DSS, we're looking for a motivated and compassionate Economic Services Supervisor to lead our dedicated team of program policy trainers and quality assurance staff. In this role, you won't just guide program training standards and quality improvement - you'll help shape how our community's most vulnerable residents access care and support. By ensuring our benefits workers receive exceptional training and technical support, you'll empower them to deliver services accurately, confidently, and with empathy.
Here, leadership isn't just about management - it's about impact. You'll be part of a supportive, mission-driven environment where your voice matters, your team counts on you, and your work directly improves the quality of life for individuals and families across our county.
Responsibilities As an Economic Services Supervisor for Training and Quality Assurance, you'll be the driving force behind a unit that provides staff training and quality assurance for multiple Economic Benefits programs such as:
• Family and Children's Medicaid • Adult Medicaid • Food and Nutrition Services
Your leadership will include:
Guiding the Team: Planning, organizing, and directing daily operations of the unit to support high-quality service. This includes working with other supervisors and your team to develop training plans for new and veteran staff; reviewing training materials; coordinating schedules for policy, mentoring, refresher, and onboarding training for all Economic Services staff; assigning daily case reviews and OSS tickets; managing coaching requests; and overseeing IMC III rotations for Hearing Officer requests and monthly community outreach.
Coaching & Growth: Training, mentoring, and setting clear work standards for advanced level staff so that they can succeed. You'll also play a key role in welcoming new talent by interviewing applicants and helping choose the next great addition to the team.
Accountability: You'll support and develop your team by regularly checking in on performance, offering helpful and encouraging feedback, and guiding staff through performance reviews or corrective steps when needed. You'll monitor team accountability by ensuring deliverables to other supervisors such as error trend reports, trainee evaluations, case reviews, and requested training material are submitted timely.
Problem-Solving: Analyzing workflow and training practices and procedures to improve efficiency and outcomes. Providing oversight and consultation on quality improvement and error trends in order to assure compliance with federal, state, and local policy.
Collaboration: Working closely and communicating effectively with other departmental supervisors to ensure consistent policy compliance and training across all units, promoting a culture of excellence.
Qualifications
Three years of experience as a caseworker or investigator in an Economic Services program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.
Specific knowledge preferred in the areas of Family and Children's Medicaid, Adult Medicaid, or Food and Nutrition Services.
*All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight.
Work Environment Work is performed in a standard office environment.
Skills & Abilities
You'll thrive in this role if you bring:
• Strong policy knowledge in at least one or more of the following programs: Family and Children's Medicaid, Adult Medicaid, or Food and Nutrition Services. • Extensive knowledge of NC FAST and other state and internal case management systems. • Ability to motivate and develop advanced-level staff. • Enjoyment of setting goals, rolling out new initiatives, and analyzing data in a collaborative environment. • Understanding of the challenges facing disadvantaged populations, and how quality control and training standards ensure the best possible outcomes for customers. • Sharp problem-solving, reasoning, organizational skills, and attention to detail. • The ability to lead with empathy, clarity, and accountability. • Confidence in both written and verbal communication.
Benefits Alamance County Government offers a comprehensive benefits package, including:
• Health Insurance - Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following the 30-day waiting period. • Changes to elections can then be made during the annual open enrollment period, usually in the fall, or within 30 days of a qualified life event (marriage, divorce, birth or adoption of a child, change in childs dependent status, death of a spouse or other dependent and other change in employment status). • Alamance County Government currently offers three plans of medical/pharmacy benefit options including a COPAY Plan 70, COPAY Plan 80 and a QHDHP with HSA. • Dental Benefit - Alamance County offers one dental insurance (Delta Dental) plan for FT employees. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event. • Vision Insurance - A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event. • Voluntary Benefits: Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more. • Death Benefit - Alamance County Government has elected to contribute towards a Death Benefit associated with the Retirement System for all employees that are contributing Retirement System members. Once an employee has met at least one (1) year as a contributing member to the retirement system, the employee will have a benefit payable to their beneficiary of no less than $25,000 and no more than $50,000 based on the employees salary. Benefit is payable if the employee is actively working and has not reached 70 years of age. • Life Insurance - Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents. • Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed. If you leave the County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have at least five (5) years of service, you are considered 100% vested in NCLGERS. Alamance County will be contributing a percentage as required by NCLEGRS on your behalf as well.
Time Off Accruals
• Vacation Time - All Alamance County full time employees immediately earn a bank of vacation hours that can be used after 6 months of employment (exhausting their probationary period). Vacation time accrues based on the full-time hire date (most recent hire date is used in the case of rehires). Employees with a hire date before the 15th of the month will receive vacation credit for that month; otherwise, time will not be earned. Time will be contributed to the employees time off bank on the 15th of the month based on a monthly proration of the schedule below.
Years of Service - Days of Vacation Annually 0-4 years of service 10 days equivalent to 80 hours 5-9 years of service 13 days equivalent to 104 hours 10-14 years of service 16 days equivalent to 128 hours 15-19 years of service 21 days equivalent to 168 hours 20 years or more 25 days equivalent to 200 hours
• Sick Time - All Alamance County full-time employees will earn a bank of sick hours to be used when they are away from work for instances related to their own illness or the illness of an immediate family member, death of an immediate family member or when they (or an immediate family member) need to attend a health-related appointment. All County employees earn 12 days of sick leave per year with an earnings of 8 hours per month if employed on or before the 15th of the month.
• County Observed Holidays - Alamance County will observe the State of North Carolina Holiday Schedule. Holidays will include the following and will be paid at 8 hours holiday pay. Exceptions have been made for certain departments given the nature of the services provided.
Wellness Benefits & Programming
• Employee Assistance Program: There are times when everyone needs a little help or advice. The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Best of all its free for County employees and available for your household to utilize. Utilization of the EAP is completely confidential and participation isnt recorded.
• Alamance County Employee Health Center opperated by Everside Health: Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Retired employees under age 65 are also eligible to use the clinic. Depending on insurance coverage elected, care at the clinic ranges from free