Income Maintenance Supervisor II

Income Maintenance Supervisor II Salary $53,226.46 - $85,162.34 Annually

Location 1225 Ramsey Street Fayetteville, NC

Job Type Full-Time

Job Number 202602848

Department Social Services Division Economic Services

Opening Date 01/15/2026

Closing Date Continuous

Salary Grade 110

Description Benefits Questions

Position Overview Position(s) are located in the Economic Services Division.

Examples of Duties This position is responsible for the administrative and technical supervision of staff of income maintenance caseworkers. The employee serves as the supervisor of a unit or sub-unit of an income maintenance program which may involve all eligibility functions (i.e., intake, processing, review, etc.) or as the supervisor of a unit or sub-units with one or more functions of the income maintenance programs. The Income Maintenance programs involved could include but are not limited to:

• Food and Nutrition Services • Work First/TANF • Family and Children Medicaid • Special Assistance • Refugee Assistance • Energy Assistance

This position may be located in the following sections: Applications Adult Medicaid Recertifications Special Teams

Primary Purpose The primary purpose of this position is to provide direct daily supervision to the staff, offer support, motivation, monitoring, evaluations, training, guidance, and team building which allows the unit members to provide quality service to their customers. This is achieved through unit meetings, conferences, staffing, collective or one-on-one training sessions, evaluations, monthly quality assurance to include 100% checking of actions, and the day-to-day answers to questions asked by the caseworkers.

Requirements This position must be human services oriented and possess the ability to interact positively with customers, workers, supervisors, co-workers, and administration. This position must be open to giving and receiving assistance. This position performs other related duties as assigned.

Employee Responsibilities This employee must respond to disasters as needed in accordance with the Cumberland County DSS policy or upon the declaration of a state of emergency by the Cumberland County Emergency Management Office.

Minimum Qualifications

MINIMUM EDUCATION & EXPERIENCE REQUIRED: Three years of experience as an Income Maintenance Caseworker or Investigator in an income maintenance program, preferably with one year of supervisory experience; OR an equivalent combination of training and experience.

*Applicants may qualify for a work against appointment with a certain degree of education and experience.

PREFERRED EDUCATION & EXPERIENCE: Graduation from a four-year accredited college or university with a Human Services degree or equivalent and three years of Income Maintenance Caseworker experience OR three years of Income Maintenance Caseworker experience in a NC DSS agency.

Knowledge, Skills and Abilities

KNOWLEDGE, SKILLS AND ABILITIES: Considerable knowledge of all income maintenance programs, forms, and documents used in determining eligibility. Considerable knowledge of the use of the income maintenance manuals and the NC Fast System. General knowledge of all agency programs and services. General knowledge of community services and programs which could affect the customer/applicant. Good mathematical, reasoning, and computational skills. Ability to instruct, organize, direct, and supervise lower level employees. Ability to communicate effectively with workers, supervisors, applicants, and community agencies to obtain pertinent data and to interpret rules and regulations. Ability to present information orally and in written form.

Conditions of Employment

THE SELECTED APPLICANT WILL BE SUBJECT TO THE FOLLOWING CONDITIONS PRIOR TO APPOINTMENT. FAILURE TO COMPLETE OR FULFILL THESE CONDITIONS MAY RESULT IN DISMISSAL.

• Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.
• Law enforcement background check is required.
• Has or is able to obtain a valid North Carolina Drivers License.
• This position will require assisting in emergency and/or disaster situations.
• The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.

Application Instructions

College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. If mailed, they must be postmarked before the closing date of the vacancy in order to be considered for the position. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."

Contact Information

If there are specific questions regarding this posting, you may contact DSS Human Resources at 910-677-2739.

MISSION

The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.

VISION

We envision our Department as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting-edge service delivery. We envision our customers as partners, motivated and empowered to improve their quality of life.

OUR CORE STANDARDS & VALUES

A quality customer experience, business operations, and employee experience represent our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity, and Flexibility.

Cumberland County offers a generous benefit plan including a Government Retirement Plan, 13 paid holidays per year, and an Employee Wellness Center Clinic. To see more information about the benefits offered to employees, Click here.

Application Questions

1. What is your highest level of education you have completed? GED or High School diploma Associates Degree Bachelors Degree Masters Degree PhD

2. What is the title of your major?

3. Do you have experience as an Income Maintenance Caseworker or Eligibility Specialist in a Social Services office? Yes No

4. Do you have supervisory experience? Yes No

5. If you selected "yes" that you have experience as an Income Maintenance Caseworker/Eligibility Specialist, select all programs you have experience determining eligibility for. Supplemental Nutrition Assistance Program (SNAP) Temporary Assistance for Needy Families (TANF) Food & Nutrition Medicaid

6. Please verify that your application includes the following information:

   • Employment history including salary, correct dates of employment, employer address and phone number, supervisors name, and reason for leaving each employer. Applications without the above information will be considered incomplete and not be processed. Information not included in the application will not be used for evaluation purposes; resume will not be used in lieu of application. Please take a moment to review your application before submission to ensure all categories are completed.

I have read and understand the above statement. Yes No

Required Question

Employer Cumberland County Address 117 Dick Street Fayetteville, North Carolina, 28301 Phone 910-678-7653 Website http://www.cumberlandcountync.gov