Income Maintenance Supervisor II (Childcare, Energy and NEMT)
Salary
$60,904.68 - $93,681.60 Annually
Location
Johnston County DSS, NC
Job Type
Full-Time
Job Number
02511-01
Department
Social Services
Opening Date
05/28/2026
Closing Date
6/11/2026 5:00 PM Eastern
FLSA
Exempt
Johnston County is an Equal Opportunity Employer.
Description
Johnston County Department of Social Services has an immediate opening for an Income Maintenance Crisis Supervisor. The Income Maintenance Supervisor provides supervision, training, support, and leadership to Childcare Subsidy, Energy and NEMT and reports to the Economic Services Program Manager.
Duties and Responsibilities
The primary purpose of the Income Maintenance Supervisor position is to guide and direct Income Maintenance Case Worker II staff in Childcare Subsidy, CIP, LIEAP and NEMT
This position must have thorough knowledge of the NC FAST system, policy knowledge of either Childcare, Energy and/or NEMT.
The position involves supervising a team of income maintenance Case workers and support staff engaged in eligibility determination and case management for Child Care Subsidy, Energy and NEMT programs.
This position assigns and monitors workloads to ensure equitable distribution and timely processing of applications, renewals, and changes.
This position must review and monitor case accuracy, timeliness, and documentation to maintain program integrity.
This position will coordinate cross- program activities and provide technical assistance to staff.
Analyze reports and performance metrics to monitor caseload trends and program performance.
Respond to client complaints, appeals and inquiries with professionalism and confidentiality.
Other duties assigned include Shelter or Emergency Management duties during a disaster.
Knowledge, Skills and Abilities
Knowledge of Childcare, Energy or NEMT.
Knowledge of applicable federal and state laws, policies and eligibility systems.
Knowledge of the agencys organizational rules, policies, and procedures.
Knowledge of basic supervisory and management skills.
Strong leadership, coaching and conflict-resolution skills.
General understanding of the budget and planning process skills.
Good mathematical reasoning and computational skills.
Ability to recognize, collect, and evaluate evidence to support actions.
Ability to communicate effectively with coworkers, community agencies, law enforcement agencies to obtain or present pertinent data,
Ability to maintain effective working relationships with other employees, and the general public.
Ability to present information orally or in written form.
Desired Education and Experience
Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.
Must have problem-solving and interpersonal skills sufficient to interact with diverse groups of people, excellent computer skills, organizational skills, and written and verbal communication skills.
Preferred Qualifications:
Bachelor's degree with three years of experience in social services plus two years' supervisory experience in eligibility determination; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
Important Pre-Employment Information:
Johnston County provides a comprehensive, affordable insurance and benefits program.
Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!
Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.com
01
Answers to supplemental questions are not a substitute for providing all relevant information within the body of your application. In order to receive credit for the supplemental questions in which you answered yes, unless otherwise noted, you must provide supporting information within the body of the application, to support your answer. Your application should also reflect all education and all professional work experience acquired including high school and all degrees. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Have you provided such information within the body of the application? (Information should be provided in the appropriate areas, to include the following: Education - including high school, Work Experience - each position should be listed separately, Certificates & Licenses, Skills).
02
How many years of experience do you have determining eligibility for eligibility programs in a Social Services Program?
03
From the list below please select the programs for which you have experience determining eligibility:
04
How many years of experience do you have in a lead/supervisory role?
05
What does the acronym PDC stand for?
06
Do you have a valid state issued drivers license?
Required Question
Employer Johnston County
Department Social Services Address 714 North Street
Smithfield, 27577
Phone 919-934-4700
Website https://www.johnstonnc.gov/dss/