The Incident Response Coordinator manages end-to-end IT incident response in a highly regulated environment, ensuring quick restoration of services and minimal impact on critical systems.
They serve as the central point for coordinating incident activities, communicating with technical teams, vendors, and leadership, and maintaining thorough documentation.
Key responsibilities include organizing response efforts, executing ITSM processes, utilizing telemetry data, providing internal updates, supporting post-incident reviews, and managing escalations.
The role requires 4-7 years of incident management experience, knowledge of ITIL practices, proficiency with ITSM tools, and an active SECRET clearance or ability to obtain one.
Preferred qualifications include ITIL certification and experience in enterprise or defense operations centers.
Compensation ranges from $77k to $101,804. ASM promotes equal employment opportunities and accommodations for qualified individuals with disabilities.