Banking Services, Cash Management, Detail Oriented, Documentation, Forensic Science, ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Incident Response, Leadership, Multitasking, Risk Analysis, Risk Management, Strategic Planning, Team Player, Time Management, Treasury Management
Location:
Chandler, AZ
Salary Range:
Competitive and commensurate with experience.
Introduction
We are seeking a skilled professional responsible for overseeing and coordinating the response to major incidents within the Banking Production Services Technologies. This role involves providing US regional support for the Global Incident Management function, ensuring 24x7 service for 850 applications. The successful candidate will collaborate with global teammates to ensure seamless delivery of Incident Management Processes.
Required Skills & Qualifications
- Experience in a Major Incident Management role.
- Strong technical background with the ability to understand complex systems and troubleshoot issues.
- ITIL Certification.
- Ability to think strategically and plan for different scenarios that could occur during an incident.
- Payments and Treasury Cash Management knowledge.
Preferred Skills & Qualifications
- Experience with triaging mission-critical systems failure and resolution.
- Trained or experienced in advanced risk management/identification.
- Assertive with strong leadership skills, quick decision-making abilities, and the capability to coordinate multiple teams and resources in real-time.
- Prior work experience at client or in the client's Industry.
- Applicants must be able to work directly for Artech on W2.
Day-to-Day Responsibilities
- Manage high-severity incidents by leading triage efforts, hosting bridge calls, documenting timelines, and driving to resolution to ensure all business-impacting incidents are resolved in a timely manner with minimal business impact.
- Coordinate the team to understand impacts, perform forensics, categorize, and mitigate incidents, ensuring the right experts are engaged.
- Ensure all personnel know their role during incidents and keep teams aligned and accountable to timely completion of allocated actions. Ensure regular updates to Business and Technology stakeholders.
Company Benefits & Culture
- Proactive, enthusiastic, flexible, and results-driven work environment with attention to detail.
- A team-oriented atmosphere that remains calm under pressure and encourages juggling multiple priorities using initiative to meet deadlines without close supervision.
- Capability of working across organizational boundaries in a very demanding, high-output environment.
For immediate consideration please click APPLY to begin the screening process.